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ComplaintsforAncient Alignment LLC
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order from this website for a silver necklace. The order I received contained someone elses order including a receipt which detailed their full address, first and last name, as well as their phone number. My order was mistakenly swapped with the other persons order, so this random person also received my necklace with a receipt that detailed all of my personal information. When I realized I was shipped the wrong item, I emailed the seller who responded saying she would ship me the correct item and contact the person who received mine. The seller also told me she would get back with me with a new tracking number to track the order. I replied via email, and never heard anything back. I reached out to the person whos jewelry I received and she also did not get any real resolution from the seller. My main concern is not even that I received the wrong item, but that my personal information was sent to a stranger. If I am not going to receive the item I spent $60 plus shipping on, then I would like to just be refunded. I tried to just have the other person ship me the necklace but she said with her schedule she would not make it to the post office, and this shouldnt be our problem to resolve anyhow.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.