Business ProfileforCarBrain, LLC

On 05/27/24, I engaged with CarBrain to sell my car, enticed by what appeared to be a competitive offer. However, my experience quickly turned sour due to what I can only describe as deceptive and misleading business practices.Upon receiving what was supposedly a "guaranteed offer" from CarBrain, I scheduled the pickup of my vehicle with BIG-H Auto Recyclers in ******* for May 27th, 2024. However, upon arrival, the tow truck driver immediately informed me that the offer would be significantly reduced due to the absence of a catalytic converter in my vehicle. This crucial detail was not disclosed to me during the initial evaluation process by CarBrain or during the scheduling of the pickup.Despite my protests & attempts to rectify the situation, both the tow truck ************* at CarBrain were unapologetic & dismissive. The lack of transparency and accountability displayed by CarBrain is utterly unacceptable. Not only was I misled about the value of my vehicle, but I was also subjected to rude and unprofessional behavior during the pickup process.Furthermore, my subsequent conversations with both CarBrain and BIG-H Auto Recyclers only served to highlight the lack of integrity in CarBrain's operations. Rather than taking responsibility for their misleading practices, CarBrain attempted to shift the blame onto the salvage yard, exacerbating an already frustrating situation.This experience has left me feeling deceived and exploited. It is evident that CarBrain engages in bait-and-switch tactics, luring customers with inflated offers only to drastically reduce them upon pickup. Such unethical behavior cannot go unaddressed.Therefore, I am seeking a full investigation into CarBrain's business practices and appropriate action to ensure that other consumers are not subjected to similar deceitful tactics in the future. Additionally, I am requesting compensation for the time and resources wasted as a result of this ordeal.I trust BBB will rectify the ordeal.