ComplaintsforBankUnited
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been unable to access my accounts online for three days. I've called my local branch and left a message and spoke to someone named ****** in their tech support department TWICE. Not only couldn't she help but she was rude and condescending. In any event I must have access to my accounts to pay my bills, etc. If no one will respond to me and help me resolve this issue I will have to find a new bank. This is so egregious! How do you ignore a customer who needs access to her money?? Please help me and thank you for reading.Business response
05/24/2024
Please see attached letter that was mailed to the customer. Thank you.Business response
05/24/2024
Please see attached letter that was mailed to the customer. Thank youInitial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
date of transaction was 1/30/202 i had a real estate closing with ************************* the owmer of the company is *************************** his phone number is ************ the check was in the amount of $15,875 the bankers name is *********************** her number is ************ the check was stolen the check was cashed using a mobile app deposited into a bank of america account which i will be providing all the information to you. we have asked bank united to reissue a check to my company which is signature ********************* which i am the owner broker of this company. all we keep doing is getting the run around i have been 100% corporative with all parties & still to this date there has been no check issued to us. we have made police reports i have filled out all affidavits of fraud & did everything i was asked. i want this bank to issue a check immediately i have other people who needs to be paid out. i do not know how a bank could cash a corporate check with out verifying a signature or getting identification from the person committing a fraudulent transaction i as the owner broker do not sign my companies commission check we stamp them & deposit the check into our corporate account. this is total negligence on both banks which they are fdic insured & should have handled this fraud in a timely matter & resolve this issue. i have been in business for 30 years & never had a problem like this & want this bank to be accountable for not doing there dual diligence & as i said it was deposited into a bank of america account on a mobile app when this check should have been deposited to my company not a third party individual account.s***erely, *********************** owner/broker signature homes & estate *** ************Business response
05/30/2023
This is United Bank headquartered in ********. Based on the information provided in the complaint, we have searched our database and found no loan with this customer and no employee with the name of the banker provided in the complaint.
Based on the attachment provided by the Complainant, it appears the issue is with BankUnited, rather than United Bank. If the Complainant can provide any additional information that would support United Bank is part of the complaint, we will be happy to research further.
Business response
06/15/2023
Please find attached letter sent to customer. No further action is required.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.