Business ProfileforFlorida Certified Document Services LLC

Complete SCAM! Do not fall for this; i looks like its from the government on first glance but its a scammer.

Good day

We understand your concern, and we assure you that we are a legitimate business which provides a service for customers. We have been in business for a long time and provide excellent customer service and fast turnaround times for our clients. We do not "scam" any of our customers and would never jeopardize the integrity of our business. We have never taken money from anyone without providing the service and documents that they paid for. We have open lines of communication via email as well as phone where there is a representative ready to answer your call to assist. We also have a legitimate website where purchases can be made and tracked through your bank, as well as disputed if the services or documents you ordered are never rendered or received. We offer many avenues of comfort to assure that no one feels vulnerable and feels safe in making their transactions.

We do send letters to new businesses to solicit our company, as do many other companies and super****ets every week to let locals know about their weekly specials. We reach out to new business owners specifically to let them know about other steps they may need to take to operate successfully. A lot of people who open a new business are lost with all the logistics and we just step in and help with obtaining certain documents that they may need. In other cases, we also remind them when it is time for them to renew. Yes, there are many ways that the person can obtain the documents we offer on their own, but sometimes people like to hire someone else to cut their grass.

We hope that in the future you can try to reach out to the company you are suspicious of to ask questions before filing a complaint with no real interaction between yourself and the company. While there may be other companies out there which run "scams" on people, we assure you that we are not one of them, and now we have a negative **** on our business on BBB with someone who was never been our customer or had a real interaction with us. We understand your intentions were good in trying to warn the public, but in this case the warning was not needed and instead you damaged the reputation of a company without having a real first experience interaction warranting a complaint.

I hope that we have been able to clear up any concerns. If you have any further questions, please feel free to call our offices during business hours. Otherwise, we would really appreciate your consideration to retract your complaint. Thank you.

ATTN BBB: We do not feel that this complaint against our company is legitimate. The person filing this complaint has had no real interaction with our company and is filing a complaint illegitimately. I believe that these complaints need to be monitored more carefully so as not to soil the reputation of a good company.