Business ProfileforMassage Envy

Better Business Bureau, please be advised on the following sistuation on Sep.05,2023 at 2:36pm I just visit your place of business **********************************************************************The staff, and manager treatment should be noted by you and the cororate office of massage envy.My name is *************************** my wife booked my services for a massage as father's day gift back June 18,2023. From that point moving forward, I sign up and requested that I have the same therapist while being under contract at your location at ********************************************************************* . So moving forward my wife never change the therapist who I requested, to perform the massages when booking at this location *********************************************************************. Your staff behind the counter are extremely rude with there response's back to me (***************************) your consumer's and, I qoute(YOUR WIFE BOOK THE MASSAGE YOU HAVE TO TAKE THAT UP WITH HER/ OR DO YOU WANT ME TO PLAY THE RECORDING) This should've been on file as the same massgae therapist regardless when my wife book at this location *********************************************************************. This has been an awful representation of leadership and most of all great customer service. I also overheard staff telling the staff member at the front desk that he isn't rescheduling for his therapist I dont care he can use someone else. So I asked, for the original therapist, multiple times your staff refuse me the srevices of the therapist that was requested from being of the contract so I walked out of your business located at *********************************************************************. I felt place in a superior of authority by being force to take anything other than what was requested by me as a person who purchases goods and services for my own personal use,my consumer rights where violated. I was charged for a srevice that, I didn't receive on this date in question nor have I been contacted by a manger on this mannerand today is Sep.14,2023 at 9:35 am.