Customer ReviewsforVintage Van Lines Inc

This business is a total fraud and exists only to steal away money from innocent customers. They forced sell me a quote on my first call to them, the agent told me signup and pay upfront as the moving quote would expire in few minutes. After few days when my plan changed to not move, I contacted them and they simply refused to pay me my money back that amounted to about $1500 in total (not a small amount). My various attempts to contact the agent and customer service about the same have been in vain. When i contacted the company I was told that the agent who took my money on the phone doesnot work there. I would really like all of my money back as i am in dire need but do not know who can help, hence this review..

This Company is a complete ****! I scheduled an out-of-state move from Massachusetts to Tennessee with them in June 2021. They took a deposit of $1,840.00 on my credit card with that booking. They called me just a few days before they were scheduled to pick up my furniture in late July to tell me that they had to cancel. I was furious as I was scheduled to close on selling my house in a few days. I had to scramble last minute to find another mover. I was told that I would be refunded my deposit. After numerous calls and emails I keep being told that the deposit refund is in the mail. No refund came! This company is a ****! Beware they will take your money and cancel. Do not use them! Find a local reputable company. I am still trying to get my deposit refunded. I will make sure that when I finish with these people everyone knows about them!

Looks like Vintage Van Lines is absolutely a FRAUD and FAKE company. They have taken $750 from me as advance for moving service on 15th July 2021. They have not provided the service on 30th July 2021 and they sent a mail of service failure mentioning they will return the money with in 15 days. But even after repeated request/plea over phone/email, they have not returned the money.
How I can get back my money??
How they can be taught a lesson so that nobody else fall under their trap??

This is the worst experience ever. Hired them to do a move from Chicago to Dallas and paid a $800 deposit. The movers they hired showed up extremely late and looked around my house and decided not to move anything. Had to hire other movers and I'm still waiting on my refund since August 2nd. They don't even answer the phone now. Horrible business practices!!!

The worst company I have ever dealt with. I am still fighting for my deposit back and to all my veteran family DO NOT USE THIS COMPANY, you will get shafted.

Worst business I have ever done business with. Contracted them for a move from Philadelphia to Baltimore and then they had to bail. Paid a $750 deposit back in the beginning of June, met all of their refund requirements and I'm still waiting for my refund after more than a dozen crepqursts/contacts with the business. Do not do not do not do business with this company. ***** *

This company is horrible! They picked up my things 25 days ago and still not one person can tell me when or if I will ever see my things.. it's a joke that's not funny..I called 70 times today and even though they are open 24 hrs a day no answer.. the number on the invoice that the movers gave is no good.. I had to look up HGME that's the company that drives the things to your destination and finally got a hold of some lady and of course she says she will call the driver but I never heard back.. this is so much stress I wish I would have never contacted Vintage Van Lines.. I paid 1,295.00 dep and another 1171.00 when they loaded and I still owe 1200.00. I hate this company! Do not hire them you will be sorry!

Please listen to the people here and do not go with them. I read the reviews, raised my concerns and was told these were plotted by competitors. The sales guy talked to me for 2 hours to alleviate my concerns. Once the deal is signed, they won't even pick up the phone. Our stuff was supposed to be here on Aug 4 and it is Oct 1. Please don't make the same mistake us me. DO NOT GO WITH THEM no matter how good the deal is. They quoted me X (after 3 hours of inventory call) and i had to pay 2x because the moves loaded the stuff without disassembling them.

Vintage Van Lines Review

Let me start with they are a broker only, they move nothing, they just put your 'move' out to bid etc. I knew this a little too late to change it. The actual moving company that was hired will be dealt with separately. There is a legitimate function in what they do, so I am not upset with the broker aspect as they serve a purpose.

First, they did not have the 'amount' of items correct through a facetime walkthrough. This I could understand and I called them and added things they missed. Books, I have lots of them and they had 2 boxes. I called and corrected this and told them it was about ¾ of a semi load. I have moved a lot, so I have an idea of what it would take. I have to do bids, and even with the changes that I made they were still way too low. They use a 'cubic feet' method and I have always been billed as a 'total weight' thing. This is part of the game they play, it is their business model. Underestimate, and then the moving company that is hired can deal with the actual customer the day they show up.

The day of the move, the actual moving company said that there was more to move than their bid. This is by design I am convinced. You need to move 1000+ miles and you have a schedule to keep and you are stuck. In my case I could do nothing about it but pay the difference (1/3 higher). I will however give the actual moving company some slack as it ended up being about where I had said it would be, ¾ of a Semi load, which is what they came up with. This did not help my bid price one iota.

Once you give Vintage your deposit, they are done. They knew the date and yet the moving company was 2 days late getting there to pack and had to make it two days as the truck was too small because they were told it was a smaller load. I will deal with my interactions with this company (US Best Movers) in a later review on their review site. This is not completed yet, I have my items but there was damage and I want to see how they deal with this.

For now, Vintage Van lines, no matter how you slice it, legal or not is not a company I would not recommend and in all honesty cannot see how they can have such good reviews (the reason we chose them). Once locked in, I did more digging and realized I could be in deep trouble but time was not on my side, so I had to go with it.

I have used in the past United, Allied, North American, & Atlas Van lines. Sure there were small issues with them but they pale in comparison to what Vintage Van Lines did. I have to this point never filed a claim to a moving company, so that gives one an idea of how bad this experience was. I have moved large distances 5 times now and this was by far the worst experience I have had.

Moving is stressful and in this case it was quick so I did not have time to get proper vetting. So if you are reading this and considering using them, I would pass. The reviews have to be manipulated on the standard google searches but it is a bad sign that the first thing to pop up is the BBB site. Heed the warnings you read. Do they have honest good reviews? I cannot say, but mine sure is not one of them.

They will tell you what you want to hear but once that deposit is made, all bets are off.
If you have the time, read through all of the reviews and take heed of the consistent things you read in the bad ones. That is a clue to what really happens.

In the end, they are only a broker that gets paid to find a moving company, nothing more. Expect no attempt at trying to make a loyal customer. It is not in their business model, of this I can assure you. They will not even return phone calls from the salesperson that setup your job. You are given another number and all you get is lip service at that point. I stopped dealing with them the day the actual movers came to pack and load my house. I was in a bind and I knew it.

In the future, I will deal with the national movers. They worry about their reputation, Vintage Van Line obviously does not.

There is no option for Zero stars.

You get what you pay for. Cheap pricing and while they claim to do the move themselves, they are just brokers who don't tell you who you are actually moving with until the day before the move is happening. They also guaranteed a delivery date in writing only to have the items delivered 3 weeks after the guaranteed date with their excuse being "we don't actually guarantee delivery dates" and "the company we contracted to do you move didn't guarantee it so we can't do anything about it." They were deceitful in order to get your business and then pulled the last minute bait and switch. Be very careful about using this company