16 Customer Reviews
Review from john c
1 star08/25/2023
THIS IS AN URGENT WARNING.... PLEASE WARN OTHER PET OWNERS.... WALMART HAS ADMITTED ON A RECORDED LINE THAT I HAVE IN MY POSSESSION THEY WERE NOT ABLE TO FILL THE 5 EMERGENCY ORIGINAL PERSCRIPTIONS AS THEY ARE BEING SOLD TO A NEW COMPANY AND THE DELAY IS MASSIVE THIS MEANS MY DOG HAD TO SUFFER AND I MEAN SUFFER AS THE ORIGINAL PERSCRIPTION WAS IN THEIR POSSESSION AND THEY WOULD NOT RETURN IT TO ME TO GO SOMEWHERE ELSE SO I WENT TO THE VET AND GOT 3 MORE ORIGINAL PERSCRIPTIONS AND THOSE WERE HELP UP AS WELL WHEN I WOULD CALL...DAILY I WOULD BE TOLD THEY ARE GOING TO GET TO IT RIGHT AWAY.... 25 DAYS LATER STILL NOT HERE AND I AM TOLD THEY ARE FALLING FURTHER BEHIND.... THEY MUST KNOW THEY ARE A LIFELINE TO ANIMALS....HOW CAN THEY KEEP HOLDING UP ORDERS I DO NOT KNOW THEY NEED TO BE SUED IN A CLASS ACTION.... I HAVE CONTACTED LAWYERS WHO CAN NOT BE BOTHERED.... I WILL VIDEO ALL OF THIS AND POST ON SOCIAL MEDIA AND I BET SOMETHING DOES COME OF IT THEY ARE INHUMAN AND NON CARING COMPANY..... THEY SHOULD NOT BE DEALING WITH ANIMALS OF PEOPLES HEALTH IN THE PET DIES THEY WOULD NOT CARE AT ALL...
WalmartPetRx.com Response
09/14/2023
Hello ****,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at ******* Pet Rx. We are truly sorry for the delay associated with your order. We understand how important it is to get your pets medications on time and we would never want to do anything to jeopardize your pets health. We apologize that you were not provided with the utmost customer service during your recent contacts.
To remedy the situation, we have already sent you a free of cost order and have also issued you a $50 store credit on your account. Although this does not make up for the delay, we hope we will be able to regain your trust.
If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Jennifer M
1 star08/17/2023
I LOVED ******* Pet RX until one of my three dogs passed in March of 2023. I removed one of five prescriptions and my auto ship didnt arrive. I spoke with customer service several times each month since March trying to receive my medications on time. When my auto ship was not received again at the end of July, I called on 8/5. The order was not shipped until 8/11. I called again on 8/15 and was told it would be resubmitted and I was ASSURED I would receive it 8/17. Its 8/17 and I AM OUT OF MEDS and the website says pharmacy hold. I will need to call my vet tomorrow and beg for meds since they insist on 24 hours and are closed on Saturday. I dont know what I will do if they refuse to fill the prescription. I am furious and disappointed since my dogs NEED these meds.WalmartPetRx.com Response
09/14/2023
Hello ********,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at ******* Pet Rx. We are truly sorry for the shipping delay associated with your order. We understand how important it is to get your pets medications on time and we would never want to do anything to jeopardize your pets health. We apologize that you were not provided with the utmost customer service during your recent contact. It does appear that there were out of stock items associated with your order which was causing the pharmacy hold. Once again, we truly apologize,and please know that we are working diligently with the appropriate departments to review this situation thoroughly and have it addressed.
To remedy the situation, I will be sending you an order free of charge since we have received the inventory back in stock. I see you have already received another order but we would like to send you one to ensure you have a good cushion for your pets' medications.
Additionally, our ******** Service Supervisor did reach out to you regarding your Better Business Bureau review, however,was unable to speak to you directly regarding the situation. A detailed voice message has been left. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Antoinette L
1 star07/21/2023
My veterinarian called in prescriptions on 7/18. The website says to ship in one business day. It is now 7/21 and they still say pending fulfillment. Since one of the medications cannot be missed I called. Nobody at ******* Petrx can give me an answer as to when the meds will be shipped. It is now 3 business days and a Friday which means nothing will happen until Monday, at least. I called and have spoken to a person named ******, a person named **** and supervisor named ***** amongst other people. Nobody can tell me anything about these meds other than what I can see on the website which simply says "pending fulfillment". Yesterday someone said that a supervisor would call me and one did not. When I asked ***** today, as she said she would get a higher up supervisor to speak with me she said that there is no record of a request being made. She told me someone would call me today and I have not heard anything as of yet.DO NOT USE THIS SERVICE.WalmartPetRx.com Response
08/03/2023
Hello **********,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at ******* Pet Rx.We are truly sorry for the shipping delay associated with your order. We understand how important it is to get your pets medications on time and we would never want to do anything to jeopardize your pets health. We apologize that you were not provided with the utmost customer service during your recent contacts. You should have definitely been provided with the reason as to why your order was so delayed and this order should have been escalated for shipment immediately. We have already followed up with the representatives you spoke with and have provided coaching on how to handle this situation in the future.
To remedy the situation, I have processed a full refund on your order. I have also issued you a $50 store credit on your account. Although this does not make up for the delay, we hope we will be able to regain your trust.
If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Irene K
1 star06/30/2023
Incompetent, WalmartpetRX employees My cat is receiving same medication throughout the year. My vet sent prescription to WalmartpetRX pharmacy with 11 refills. However, the information about 11 refills somehow gets lost in WalmartpetRX pharmacy, and every time it takes me several phone calls between the pharmacy and my vet to refill this medication. Although my vet continue to send them request for refills, it gets lost in the pharmacy. My guess would be that employees are incompetent to enter number of refills in the computer or similar. Although prices are good, it is a lot of trouble with autoship . At this point, I prefer to pay more and go with somebody else.WalmartPetRx.com Response
07/13/2023
Hello *****,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at ******* Pet Rx.We are truly sorry for any frustration and confusion caused regarding your prescriptions. At the time in which your order was placed, we did not have enough refills available to fulfill the order. Your previous prescription from your veterinarian authorized a total of 63 tablets, of which 60 were used in your order from December and April. Once again, we truly apologize for the additional delay this has caused in your order.Additionally, our ******** Service Supervisor did reach out to you regarding your Better Business Bureau complaint today, 7/13/2023, and she was able to speak with you fully regarding the situation. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Jon H
1 star05/17/2023
Absolutely atrocious service from WalmartPetRX.Ordering from this company has been a total nightmare. I started the process three weeks ago and have still not received my dogs heart failure meds. My vet has faxed approval twice and yesterday phoned their pharmacy directly. I called them (in ***** or wherever) for the fourth time this morning and finally received word that the prescription is being shipped and will arrive tomorrow. Well see.Oh, and dont believe their lie that they host an online chat feature for dealing with customer issues. There is no working link to this phantom feature. Your only options are an email to a bot which offers reassuring words about an imminent contact from a representative who doesnt exist or a call to ********* or ****** or wherever. Judging by the ratings here, this must be the worst company in the world. At least I know Im not alone.WalmartPetRx.com Response
05/24/2023
Hello ***,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of ** here at ******* Pet Rx. We are truly sorry for the delay associated with your order. We understand how important it is to get your pets medications on time and we would never want to do anything to jeopardize your pets health. We apologize that you were not provided with the utmost customer service and that the status of your order was not made evident during your recent contacts. Because your order was originally placed for one tablet, your veterinarian declined the prescriptions. It was not until we updated the quantity of your order and reached out to the veterinarian again that we were able to process your order. After two attempts, we received the prescriptions for the tablet medications on 5/17 and your order was processed and shipped the same day. Once again, we truly apologize, and please know that we are working diligently with the appropriate departments to review this situation thoroughly and follow up with the representatives you spoke with during your contacts.
To remedy the situation, we have processed a partial refund of 50% for your order. We hope that we are able to regain your trust.
Additionally, our Corporate Escalations Team did reach out to you regarding your Better Business Bureau review, however, you declined to speak with **. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Minyi D
1 star02/20/2023
Walmart PetRX needs to remove the 2 days shipping ad when it literally takes them almost a week to ship the order. If I knew this, I wouldn't be purchasing from them. I placed my order on 01/21/2023 and my vet approved the prescription on the same day. On 01/23/2023, I called WalmartPetRx for status update and was told that they don't work on the weekend. Then on 01/25/2023, I did a live chat with a rep and was told that the order will be shipped within the next 24 hours and they will upgrade my order to one business day shipping. Of course it wasn't shipped. I followed up again with on the 26th morning and the same rep told me that it will be shipped today. Again, it wasn't shipped, then I followed up again at 2 PM and the rep escalated my case to his manager. They had to remove part of my order in order for my cat's med be shipped for next business day. At 8 pm that night, I finally received a shipment confirmation email. Long story short, I didn't receive my prescription until 01/30/2023. And I had to purchase the med from my vet at triple the price.WalmartPetRx.com Response
02/22/2023
Hello *****,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at ******* Pet Rx. We are truly sorry your order was delayed during fulfillment. Your order was placed on Saturday January 21, 2023. Our pharmacy is closed over the weekend,so your prescription was not processed until Monday, January 23, 2023. As indicated on our website, it will take an additional ***** hours to process prescription orders. Your order did not ship on Wednesday, January 25, 2023,because the Epi-Otic Advanced Ear Cleanser 8 oz was out of stock. The item was removed on Thursday, January 26, 2023 and your order shipped that same day. Once again, we truly apologize for the delay and for not being notified of the out-of-stock item.
To remedy the situation, I have issued a partial refund towards your order due to the delay. We hope that we will be able to regain your trust.
Additionally, our ******** Service Supervisor did reach out to you regarding your Better Business Bureau review today, February 22, 2023,and spoke with you regarding the issue. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from MT C
1 star01/19/2023
I wish that I could give them ZERO stars! I have been waiting for 9+ days for my pet's medication to be filled! I ordered the meds on January 10, 2023 and mailed the original Vet RX on January 11th. My order status on Walmartpetrx.com as of today is STILL "Waiting on RX"! I contacted them and "*****" informed me that it takes "5 to 7 days"! Well, it's been 9 days! What is going on? I will NEVER, EVER use or recommend Walmartpetrx.com to anyone!WalmartPetRx.com Response
01/25/2023
Hello ****,
Thank you for bringing this to our attention. I would like to begin by formally apologizing on behalf of all of us here at WalmartPetRx. I had our Pharmacy team check our received prescriptions once more today in an attempt to locate your prescription but regrettably, we still have not received it. Once again, we do apologize that we were unable to proceed with your order.
To rectify the situation, I will be issuing you a $25.00 store credit, which you can apply towards a future order, should we be able to regain your trust.
Additionally, I reached out to you regarding your Better Business Bureau complaint today, 01/25/2023, but I was only able to leave a voice message. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Mary C
1 star01/03/2023
Because of their delays and not two day shipping i lost my little one..id never use ******* for anything when it comes to health of a living being. When i called i was told techs had only certain hours..go with chewy or someone more reliable.WalmartPetRx.com Response
01/25/2023
Hello ****,
Thank you for bringing this to our attention. I would like to begin by extending our deepest condolences for the passing of your little one on behalf of all of us here at WalmartPetRx.com. Once we received the approval for the medications on 12/28/2023, the order shipped the following day and arrived to you on 12/30/2023. However, we do apologize that you were not made aware of our ***** business hour processing timeframe and that we were unable to get the order to you any sooner.
To rectify the situation, I will be issuing you a $50.00 store credit, which you can apply towards a future order, should we be able to regain your trust.
Additionally, our ******** Service Supervisor did reach out to you regarding your Better Business Bureau complaint on Monday, 01/09/2023, and she left a voice message. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.WalmartPetRx.com Response
01/25/2023
Hello ****,
Thank you for bringing this to our attention. I would like to begin by extending our deepest condolences for the passing of your little one on behalf of all of us here at WalmartPetRx.com. Once we received the approval for the medications on 12/28/2023, the order shipped the following day and arrived to you on 12/30/2023. However, we do apologize that you were not made aware of our ***** business hour processing timeframe and that we were unable to get the order to you any sooner.
To rectify the situation, I will be issuing you a $50.00 store credit, which you can apply towards a future order, should we be able to regain your trust.
Additionally, our ******** Service Supervisor did reach out to you regarding your Better Business Bureau complaint on Monday, 01/09/2023, and she left a voice message. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from D. D.
1 star08/29/2022
This is the ABSOLUTE WORST online company to get your pets prescriptions from!!!!!!!! This has happened to me repeatedly. My pet's prescriptions were approved by the vet on Wednesday and it is now Monday and my prescriptions still have not been sent out!!!!!!!! DO NOT DO BUSINESS WITH THEM!!!!WalmartPetRx.com Response
09/06/2022
The client was contacted today surrounding her order. Unfortunately, the client wasn't available. However, the voicemail answered and the client was left with a detail message, offering a sincere apology for the order delay, and a full refund in the amount of $68.68. In addition, the client was advised if she needs further assistance to please reach back out at the contact center.Review from Pamela B
1 star08/26/2022
Terrible. I mailed the original pet rx on 8/12. They say they have not yet received it. Through phone and chat I get different answers. They have, most likely, received the rx but have a processing backlog, per one of my documented chats. I question how they are licensed to handle medication with such poor procedures. I would not recommend Walmartpetrx to anyone who has a pet that requires medicationWalmartPetRx.com Response
08/30/2022
The client was contacted today surrounding order WSO-******* for the Carprofen 75mg Caplet. Unfortunately, the client wasn't available, and a detail message was left advising the client for the reasoning of the call . In addition, the client was given an apology, as well as a full refund for the medication. Order WSO-******* is scheduled to shipped today.
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