Business ProfileforAllivet

I had an autoship in place with Allivet for flea meds. In April, I received an email that my order was being prepared for delivery, but as I had no credit card on file, Allivet was unable to process the order. I then logged into my account and put a stop on the autoship. (My dog died in November and I have no need for the meds). A few days later, I received another email that my order couldnt ship because of no credit card on file. I logged in again and made sure I had stopped the autoship. It was stopped. I emailed customer service on May 4th, explaining the situation, and that I wanted to cancel the autoship altogether, as I had no need for the product. Two days later, I received a response that, unfortunately, the product had already shipped! They did indicate that they would cancel the authorship, and that a refund had been issued. As of today, June 24, 2024, I have not received a refund. I have contacted Allivet several times, letting them know, and that I have the unopened package and am more than happy to return it. Their response was basically, well, it was issued to you, so and then advised me to contact my bank. Other than confirming that no refund has shown up in my account, Im not sure what my bank is supposed to do about it. Allivet has now stopped responding to my emails, so here I am. I have two issues with this company: one, they had no credit card information on file, yet still managed to charge my credit card (using my payment info from a previous order?) and shipped the order immediately after I contacted them about canceling. Also, I dont appreciate the runaround regarding my refund. I have the entire chain of emails between Allivet and myself, and am able to log into my bank account and see that no refund has been issued to me. I have screenshots from a few weeks ago as well, confirming that no refund was received.