52 Customer Reviews
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Review from Sean J
1 star06/27/2024
This is a fraudulent company. I placed orders through WalmartPetRx before they shut down their operations, and it seems that this company acquired my credit card information. I have gotten charges every 6 months since my last autoship order in February 2021. That's around $130 every 6 months for the last 3 years. Have tried calling them about these unauthorized purchases, but their "escalation team" was unavailable, but they were able to offer me $25 in store credit. What a joke, cannot wait until this company goes bankrupt.
Allivet Response
07/02/2024
Hello ****,
We hear you and appreciate your input. Were always looking for ways to improve, so your feedback is important to us,
Review from Kim C
1 star06/19/2024
My dog continued to itch with the apoquil from ******* pet RX now Allivet for years until we recently started getting them from our vet. Immediately she stopped itching. I called Allivet and they refunded me 3 months worth of prescriptions without struggle. This shows me they know theyre selling junk! Wasted so much money and my dog was miserable for YEARS!Allivet Response
06/20/2024
Hi ***,
Thank you for reaching out and sharing your concerns. Im sorry to hear about the issues your dog experienced with Apoquel.
Allivet has been the pharmacy of record, fulfilling your ******* Pet Rx orders for the past four years. We are a fully licensed pharmacy in all 50 states and have been in business since 1992. I want to assure you that we sell genuine Apoquel manufactured by ******. The product manufacturers are listed on our website on the product page, and the medications you receive from Allivet are the same as those your local veterinarian purchases.
We guarantee that our medications are genuine ******* U.S. approved products, and we restock medications frequently to ensure we have up-to-date expiration dates. Our ability to sell these products at a lower cost is due to bulk purchasing, which allows us to pass on savings to our customers.
As discussed with our Pharmacy Supervisor, we offered you a refund on your previous orders as a courtesy, given your long-standing relationship with us. We genuinely value your business and strive to ensure the best care for your pets.
If you have any further questions or concerns, please feel free to reach out.Review from Jessica B
1 star05/15/2024
I thought I had signed up for auto ship on my order but my account showed now auto ships. Then I received an email stating my auto ship was going to ship out and I had 24 hours to modify it. I logged in once again and it showed NO auto ships. I called and received terrible customer service. They told me I had auto ships and they were shipping. I said well they are not listed on my account so how do we get that fixed so that I can see and manage my auto ships. They just kept saying they can't access customer accounts and they can modify it for me. I told them that wasn't acceptable, I should be able to login and see what I have coming and modify it myself. After getting the run around repeatedly I asked "don't you have an IT department that takes care of these types of things?" They just kept saying they can modify it for me. I don't want to call and sit on hold every time I need to know what's on my account or have something modified. I told them to cancel my order and I'll find a company who can properly maintain their website.Allivet Response
05/16/2024
Dear *******,
Thank you for bringing this to our attention. We are truly sorry for the issues you faced accessing and managing your auto-ship orders online.
We understand how important it is for our customers to have a seamless experience when managing their auto-ship orders and I regret that our website did not meet your needs. Additionally, I apologize for the less-than satisfactory assistance you received when you called our customer service. Your feedback is invaluable, and we take it very seriously.
We are actively looking at the issues on the website to ensure that all customers can easily access and manage their auto-ship orders. Your experience has highlighted areas for improvements and our IT team is prioritizing and inspecting these issues.
Additionally, our Corporate ********************** did reach out to you regarding your Better Business Bureau review today, May 16,2024, and was unable to speak to you directly regarding the situation. A detailed voice message has been left. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We genuinely value your business, and it is our utmost priority to ensure your satisfaction. We recognize that these challenges should not have occurred, and sincerely hope that you will consider giving us another opportunity to serve you.
Thank you for your understanding.
Warm Regards,Review from krista e
1 star04/23/2024
This organization will mislead and delay your order! Never able to speak to a human as systems are down. BUYER BEWreAllivet Response
04/24/2024
Dear ******,
Thank you for bringing your concerns to our attention. We take feedback seriously and strive to address any issues promptly and effectively.
We sincerely apologize for any miscommunication or frustration youve experienced regarding your recent order. Ensuring a seamless experience for our customers is our top priority, and we regret that we fell short of your expectations in this instance.
Regarding the approval process with your vet, we assure you that we reached out as per our standard procedures. However, it seems there may have been a misunderstanding regarding the transmission of approvals. We are actively investigating this matter to prevent similar occurrences in the future.
As to the timing of charges to your account, please rest assured that we only process payments once the order has shipped. There is a pending hold that will be charged once the order ships or it will drop if the order is canceled. Any discrepancies may stem from banking procedures or processing times. We are committed to providing transparency in our billing procedures.
Your feedback is invaluable to us as we continuously strive to improve our services. We will thoroughly review the calls and coach our agents accordingly to ensure better communication and understanding moving forward.
Additionally, one of our **************** Team Supervisor did reach out to you regarding your Better Business Bureau review on April 24, 2024, and she was able to speak with you directly regarding the situation. If you wish to discuss this issue further, please feel free to call us back at your convenience. Our customer service number is ************.
We appreciate your business and thank you for your understanding.Review from Kathryn K
5 stars04/17/2024
WOW! I turned to Allivet when my vet didn't have a specific dosing of a medication for my Chihuahua. While there were many online pharmacy options, Allivet had the lowest cost for the medicine we needed, so despite some of the other reviews we decided to try them. Although I thought this would be a simple order, my vet's office staff sent the wrong RX to Allivet. Even though this was my vet's mistake, Allivet's customer service team was proactive in trying to fix things. They kept me informed with e-mail updates and a phone call to try to sort things out as promptly as possible so my dog could get the antibiotic she so desperately needed! Once it was all figured out and the vet sent the correct prescription, Allivet filled the script and sent it out the next day air without any shipping upcharge because they knew my pet needed her medicine ASAP! I can't thank Allivet enough for their help. I now see the benefits of going through a pet pharmacy for my dog's medication needs. Allivet will be my first stop for meds for my dog in the future.Allivet Response
04/22/2024
Dear *******,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that despite the initial hiccups, our team was able to proactively assist you in getting the medication for Buttercup promptly. Ensuring the health and well-being of your pet is our top priority, and we're glad we could make a positive difference in this situation.
Your kind words mean a lot to us, and we're delighted to have earned your trust as your go-to pet pharmacy. Please know that we are always here to provide exceptional service and support for all your pet's medication needs in the future.
Thank you again for choosing Allivet, and we look forward to serving you, Buttercup and Virginia for many years to come!Review from John P
1 star04/09/2024
Cheap prices and horrible auto ship. Set one up for 3 months and 11 days later they charge me and send to my vet for renewal. I had to contact them to cancel the auto ship and wait 3-5 days for a refund. Charge you before they even get approval. I will not recommend or use them again. 3rd time I’ve had to contact someone about incorrect auto ship and charging me in advance. Horrible!Review from Melissa D
1 star02/25/2024
Shady company, they hold your money yet don't even have a prescription, even though the vet resubmits it every time. Incompetent. Floods of emails saying they need the vet to authorize the medication even though the vet has faxed and refaxed the same prescription over and over again. We decided to leave allivet and a week ago, the emails are back as they claim they are trying to fill my dog's medicine. We don't even use them anymore because of the fiasco. Now, they are holding $80 in my account! I'm done with them and I want my money back. I'll be contacting my bank and if need be, an attorney. This is fraud.Review from Carolyn S
1 star02/20/2024
****************** They continue to autoship on an outdated credit card with multiple shipments I don't need until months out. There IS NO WAY TO STOP AUTOSHIP ON THEIR WEBSITE! They make you call them to stop autoship and they refused to credit my outdated credit card for those shipments. I'm fighting them on the phone now. They are refusing to put me through to a manager. They said the manager would call me back but they don't. I am going on my third round right now with saying that they can't get a hold of a manager. I will keep them on the phone the whole day until they get their manager. I put down that my dog was dead to stop these shipments. I deleted my veterinarian phone number so they stop calling them on their own to get renewals with out my permission!! You also CANNOT DELETE YOUR CREDIT CARD INFORMATION FOR EVEN AN OUTDATED CARD ON THEIR WEBSITE. ******* is now trying for a fifth time to put me through to a manager.Review from Gail M
1 star12/06/2023
I got a call saying they needed an updated card to ship my autoship. WHAT AUTO SHIP? I never ordered from them. They said I ordered 2 bottles of f dewormer to be delivered every 6 weeks. WRONG! IT was hard to understand the caller but I think I convinced her to cancel my fake autodhip.Review from Johnathan A
1 star11/22/2023
I was a customer of ******* and these people were given my information WITHOUT my permission and are trying to say I have an auto-ship order with them which I never entered into any agreement WITH THEM. Then they have the nerve to say the only way I can cancel is to call them. It's also impossible to delete your account. They provide no instructions to do so. I will be making a complaint to the ****
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