ComplaintsforGRS Management, Inc.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  REF: GRS Management, INC.15280 ********************************************************** We have spoken with *************************** and ********************* One more time I am bothering GRS Management, *** about the same thing because nothing has been done.We don't understand why we are paying them a $460 HOA fee each month when nothing is getting done.We have asked them nicely in many ways to please fix our rotten fence and trim a palm tree that is touching and destroying our townhome and it seems that they don't care about the association as we are.It is a disgrace that we have to write them a letter every week/month to remind them what needs to be done.I have informed them of those issues by phone, in person, in writing, and by email since October 21st, 2022.We would like to sell our home ASAP and we still can't because is not presentable.Our home is ****************************************************************************** Thank you for your cooperation!

  

  Business response

  01/13/2023

  Please note that the matter was resolved directly with the homeowner- see attached email thread. The unit owner contacted our office via our website on December 14th, 2022 and a response was provided within 24 hours, advising that our office had not previously received a damage report. The matter was forwarded to the property manager, ***********************, and updates were provided for each issue. 

• Initial Complaint

  09/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ref: *** ***** ******* ** West Palm Beach FL XXXXX Community: ********* ****** Townhome We have repeatedly advised THE HOA of these issues that we had with the roof the dryer vent being blocked with shingles or tarp that was preventing air flow. This issue has caused us many headaches and money due the poor maintenance. ********* ****** Townhomes Condominium Association, INC bylaws article 2 section 2 is to manage, to maintain the facility an improvement to the real property. We have sent you previous letters and pictures to **** ****** as well to ********** ***** *******, and **** ***** by email by phone # XXX-XXX-XXXX to notify them of these errors on Aug 11th, 13rd, 26th and Sept 1st, 8th and we have not received a favorable reply; neither have you tried to remedy the situation. This cause: Dryer shuts off and clothes still wet Dryer gives off burnt smell a potential fire hazard Dryer needed to run several time to get cloths dry We purchased multiple Dryers

  

  Business response

  11/03/2021

  Business Response /* (1000, 9, 2021/10/02) */ Dear unit owner, Please be advised that the roof was inspected by a licensed and insured roofer who provided his legal opinion that the dryer vent was not being blocked. Unfortunately, the fact that the dryer was not working did not have to do with the roof nor the Association. This matter was discussed with the President of GRS, ***** *******, the Property Manager ******* ********* ********* and Assistant Property Manager, **** ******* Consumer Response /* (3000, 11, 2021/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this moment this issue has been hurting other home owners as myself. The HOA does not want to recognize they have done poor maintenance through all this years. The attorney is reviewing this case for a class action lawsuit against GRS Management, INC. Business Response /* (4000, 13, 2021/10/14) */ Dear unit owner, Please be advised that our company, GRS Management, Inc. (https://grsmanagement.com/), began managing the community as of January 1st, 2021. The community was previously managed by a company called GRS Community Management (https://www.grsmgt.com/). Although our company names sound similar, we are not affiliated or associated with this company. Please keep in mind that as soon as the matter was brought to our attention, the property manager ******* ********** immediately had the roof inspected. Consumer Response /* (4200, 15, 2021/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do understand they took over on January 2021, but that does excluded them from their responsibility. Before taking over they should know the issues that all of us have. Inspecting the physical condition of all the townhomes is an important part of maintaining. No matter how good the house looked, or how savvy this organization is they should have hired at least one and possibly more professionals to check out the building's structure, systems, and physical components, such as the roof, outside plumbing, paint, fences, outside walls, foundations, trees near the apartments, and detect pest infestations or dry rot and similar damages. GRS Management INC it is their responsibility to have the previous HOA company to disclose about the condition of all the townhomes and potential hazards of the properties in ********** This Association has been collecting **** for many years each month from me and they never returned one single phone call to discuss as of today October 18th, 2021. They have giving so many excuses that I don't believe them anymore. First they said they could not call me back because they were in vacation for two weeks. Then they said they were going to send me a check and they never did. Then they said the roof is in good condition, but the roof has many cracks and what I have been trying to say to them is the drier vent box is defected. Now they said the other HOA company is their responsibility but not theirs. All I want is my money back. Business Response /* (4000, 19, 2021/11/02) */ We understand your concerns, however, please note that GRS Management, Inc. does not make any decisions on behalf of the Association. Your case was presented to the Board of Directors and a refund was denied in regards to your washer and dryer. When the case was brought to our attention, the proper procedure was followed and the roof was inspected. As previously stated, the professional roofer advised that the dryer vent was not blocked. Both, the President of GRS, ***** *******, and the property manager, ********** have been in contact with you on several occasions.

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