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ComplaintsforDrop Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Please see attachments which describe the problem I encountered with Drop Boutique and its owner *********************************Business response
12/14/2023
Hello Enieda,
As per my conversation today here is a description of what happened,
Client *********************** purchased 6 gold plated items ranging in price from $32 to $64 on August 1st 2023. The store policy of my store is as follows " Returns must be made within 7 days of purchase. NO REFUNDS will be is***d. Store credit or exchange ONLY. All accessories, sale items, and swimwear are FINAL SALE!"
The store policy is in the bottom of the receipt. Please see a copy of the clients receipt withe the store policy in it. The store policy is also displayed on the counter where clients check out.
Explained the store policy, there is not further discussion but I will explain the client actions anyways . She showed up in my store 6 weeks after she purchased those items, withe the items in horrible condition. She wanted a store credit for jewerly she used for a month and aa half ( and most likely took horrible care of). She was explained AGAIN the store policy, but she still thinks she is entitled to a store credit. She got loud with my employees, in 2 different occasions , also threaten us to *** us. She was rude and loud.
Beside the point that accessories are final sale, she purchased gold PLATED items. Plated means that is no SOLID gold. Plated jewelry will eventually change colors depending on multiple factors : e.g. peoples skin PH, exposure to lotions, perfume, water, chlorine, salt water etc. We *** not guarantee that plated jewelry won't fade, because is natural of the plated process to eventually fade.
I ve been in business in the same location for ****************************************************************** as the owner take a lot of pride in it.
We serve mainly the community of *********** and surrounded areas with a repetitive client ratio of about 75%.
Please know that as the store owner, and on my behalf of my employees, I won't allow a client like ***********************, bully us and threaten as.
I strongly and proudly stand by my store, the merchandise we sell and the service we provide to our beloved clients.
Please reach out if you have any additional comments or questions,
Thank you,
*********************************
Business response
12/14/2023
Hello Enieda,
As per my conversation today here is a description of what happened,
Client *********************** purchased 6 gold plated items ranging in price from $32 to $64 on August 1st 2023. The store policy of my store is as follows " Returns must be made within 7 days of purchase. NO REFUNDS will be is***d. Store credit or exchange ONLY. All accessories, sale items, and swimwear are FINAL SALE!"
The store policy is in the bottom of the receipt. Please see a copy of the clients receipt withe the store policy in it. The store policy is also displayed on the counter where clients check out.
Explained the store policy, there is not further discussion but I will explain the client actions anyways . She showed up in my store 6 weeks after she purchased those items, withe the items in horrible condition. She wanted a store credit for jewerly she used for a month and aa half ( and most likely took horrible care of). She was explained AGAIN the store policy, but she still thinks she is entitled to a store credit. She got loud with my employees, in 2 different occasions , also threaten us to *** us. She was rude and loud.
Beside the point that accessories are final sale, she purchased gold PLATED items. Plated means that is no SOLID gold. Plated jewelry will eventually change colors depending on multiple factors : e.g. peoples skin PH, exposure to lotions, perfume, water, chlorine, salt water etc. We *** not guarantee that plated jewelry won't fade, because is natural of the plated process to eventually fade.
I ve been in business in the same location for ****************************************************************** as the owner take a lot of pride in it.
We serve mainly the community of *********** and surrounded areas with a repetitive client ratio of about 75%.
Please know that as the store owner, and on my behalf of my employees, I won't allow a client like ***********************, bully us and threaten as.
I strongly and proudly stand by my store, the merchandise we sell and the service we provide to our beloved clients.
Please reach out if you have any additional comments or questions,
Thank you,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.