ComplaintsforPrestige Windows & Doors

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am urgently writing to address the discrepancies on my credit report caused by the sharing of my personal information with credit bureaus. This has resulted in significant financial and emotional distress.According to 15 USC 1681 Section 602, I confirm my right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not given.The inaccuracies linked to PRESTIGE FNL have negatively impacted my financial status, necessitating immediate correction.I also stress adherence to 15 USC 1666(b), which prevents creditors from treating credit card payments as late under certain circumstances.Below, you will find my account details for your reference:Account Number: ***********I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***************************

  

  Business response

  04/04/2024

  This person has mistaken ** with another company. We are not Prestige ********* Services. We are Prestige Windows and Doors in ***********, *******. This person lives in **********. Please remove this review from our account. Thank you!

• Initial Complaint

  03/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I installed two doors with Prestige Windows and Doors, through a government program, I signed the contract on 09/22/23, the doors were first scheduled for delivery on 01/25/24, but because they didn't make all the necessary verifications, they called me the same day to cancel the delivery, and they finally delivered the doors on 02/12/24, and installation was done next day. I had requested a design for the front door when I signed the contract, they are even bragging on their catalog that they do custom designs. There was an issue with the material around the door, but the seller explained me that if it was wood, they would remove it free of charge.Once the door was installed I asked the field manager about the design, he responded that he contacted the office, and the design installer will come next day to my house to measure the glass for the installation. Next thing I know, the office sent me an email where they want to charge me $2400 for removing 3 pieces of 2x6, which they said would be free of charge, and I also told them that I would remove it myself. Furthermore, my contract is for a 74 inches wide door, and the door installed is 74 inches wide.Then I asked about the design of the door, now they say its discontinued. not only they say it after the door is installed, they claim that they do custom designs.As of today they haven't finished the door, they want me to contact the government program to release the funds so they can get paid. And they are threatening me with putting a lien on my property.Thank you

  

  Business response

  03/19/2024

  ************** is failing to mention that he signed a change order for this amount and agreed to make payment on this change order when we delivered the product. We allowed him to make the payment once we had completed the project at his request and when we finished installation, and passed final inspection he rescinded his commitment to pay. The government program he is referring to is a ***** provided by the **************** and is in no way the limit as to what the customer is responsible to pay for the project. We offered the customer a discount on the $2,400 change order which he signed to bring down the total amount to $800, which was our cost for the additional labor, materials, and disposal fees. As a licensed ******* contractor, we are exercising our rights to file a lien on the property to secure final payment. I have attached the signed change order along with the images of the work performed.

  Customer response

  03/24/2024

   
  Complaint: 21379755
  
  I am rejecting this response because: I had emailed the prestige seller, that I would do the "extra work" myself (email attached). It was just removing three pieces of wood. When I spoke with the seller from prestige, he told me that they had a concern if concrete was needed to be removed, I explained him that it was only wood. Then he called me again to tell me that if it was wood, since the "extra work" was so minimal, it will be done at no extra charge, But if it was concrete, then they would charge me to remove it, and make the surface smooth. So they sent me that change order, with that wording, and what the seller said, making me believe that I would need to pay only if it was not wood. When they started the installation, the field manager told me that I was wrong, that if the material was concrete, then they will not able to do the job, really? They only found out about the extra material after the entire door and frame was removed, so, if it was concrete they would just leave the house? with a big opening not protected in front of my house? Without telling me? When they were going to explain me that part of the installation process? I was lied to multiple times, and they never explained me the entire picture. They were only concerned on taking money out me. How can anybody pay $2400 for a 5 minutes job where no special skill nor tool is necessary? On the other hand, that change order is null, it doesn't have a project number, nor address.

  
  Sincerely,
  
  *************************

  

  Business response

  03/25/2024

  The homeowner is claiming he did work to prepare the opening and he DID NOT, the attached email as evidence is not sufficient. If he was going to complete the work, then why did he sign our change order and agree to the amount? We will continue with the collection process of the amount he agreed to pay.

  Customer response

  03/25/2024

  
  Complaint: 21379755
  
  I am rejecting this response because: This is like the 10th time I explain this. Prestige obviously doesn't want to understand. Prestige seller, *********************, who after the fact tells me that he doesn't know about construction, because he is only a seller, when on his email signature says Prestige Project Manager, I don't know which one is a lie. Well, ********************* told me that because it was so simple to remove 3 pieces of wood, attached is a picture, Prestige would do it at no cost, and cost will only be incurred if there was concrete. That why signed the change order, that is why I was holding the final payment, because I knew 100% that it was wood, therefore, no payment would be needed. Again, my email says that I will do it, prestige only did it because of the seller, and the wording on the change order which made me think he was right, but obviously he is not honest, nor right.
  Sincerely,
  
  *************************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brand New windows have been leaking for 3 years!!!!Prestige windows and Doors has come out to "repair" the is*** multiple times, never once providing an explanation as to why and every time providing me the assurance this wont happen again.Its been 6 weeks since they performed their latest's water leak test and I'm still getting the run around from everyone in the front office as to why I cannot see the results of a test performed on my property. From the owner of the company *****************************, "Our manufacturer who did the water test has asked that this is not shared with anyone. The reason for this is some homeowners will use these reports to *** the dealer and manufacturer. "Get the job done you were contracted to deliver 3 years ago!!!!

  

  Business response

  03/15/2024

  We have resolved the issue for the customer. We completed more than requested by our manufacturer's report. We offer a 1-year installation warranty and have returned 3 years later to continue to resolve the issue for ****************. This was completed our expense. We even touched up the paint in areas where we performed additional repairs.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/2023 Purchased 17 hurricane windows for my home. Three screens are missing. Have reached out to sales person all the way to operations manager and the keep extending the delivery date. It took 4 weeks to get windows delivered but three screens take so much longer. I paid over $25k for windows although they cant provide me with my screens.

  

  Business response

  01/12/2024

  I spoke with Mrs. ********* personally and ensured her that the manufacturer was working on completing the reorder of her missing screens. It has taken a bit longer than we would have liked but unfortunately delays on their end has caused this simple process of replacement to be dragged out. Mrs. ********* was told that the delivery date would be 1/8/24 which is what we were told by our manufacturer but unfortunately, they pushed the delivery to 1/19/24. I told her we would have it delivered and installed for her the next business day, 1/22/24. We value her business and would not want to ruin the relationship over some simple screens.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had front door installed by this company. I live in a condo with an HOA association. All doors including sidelight must be white. This company told me association approved the sidelight in bronze. I have now been told by my HOA that they did not approve color of sidelight only style of sidelight. I told this company from the beginning it needed to be white after they installed it and I saw it was the wrong color. I have emailed this company several times and they have not answered. This front door has been a nightmare since the day they installed it. The original threshold weather stripping needed to be replaced already. Not to mention the way that it was installed was not completely finished and someone from their company did come out about a month later after the lining of the door fell down. And he says he did not understand why the door was left unfinished like that. This front door has been nothing but a headache. I need this issue with my HOA resolved because of the sidelight being the wrong color and I do not know what to because this company refuses to get in touch with me.

  

  Business response

  12/11/2023

  I have emailed the customer to schedule a conversation to confirm all the pending items and schedule a resolution. We will bring resolution for the customer in a timely manner.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with Prestige Windows and Doors on 3/22/2022 to install Impact Windows and Doors and also to replace my roof....The windows cost $37,524.96 they finally got a permit on 12/28/22. I gave them $17,891.51 (50%) on 10/5/22 as requested and finally finished on 2/8/23...I called them to let them know that the bathroom window couldn't locked...called at least ***** and left messages and they did not return my calls and I had to leave message after message on June 1, 2023 I called for the last time and have not heard back.......they were paid in full but refuse to replace the window that is not the right size which is why it does not lock and they know this....I just want to the window repaired and for Ismale (the person in charge of making sure everything when went smoothly to write me an apology for all the stress he put my husband thru ..my husband is 71 and I'm 68...I had to go to a cardiologist and I currently have to take medication for anxiety

  

  Business response

  08/22/2023

  In response to our client's complaint, we have addressed the 2 issues she has. 

  1. A new window sash was ordered and we are just waiting for it to come in to reinstall it. This will correct the problem she is having with the bathroom window.  The reason this is taking so long is that the 1st one we received came the wrong size.

  2. The client asked for an apology letter from our installation manager, which we have attached here.

  We apologize for what has occurred and are doing everything in our power to get these issues resolved.

  Customer response

  08/22/2023

  I got a call from ******* today saying that he needed more time bc he still did not have the part to replace my window. I agreed to wait I had also requested in my first complaint that ****** the person that was in charge of the project write my husband and myself a letter Apologizing for not taking my calls and  talking to me I called him ***** times and he never returned my calls

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted for impact windows with Prestige Windows and Doors. The installation began May 11, 2023 and they have not finished to this day, June 28, 2023. The defects listed below are outlined in many emails sent over the days since May 12 and a letter I sent to Prestige,. This letter is attached. Prestige has not directly responded to this letter. Their Manager, ****** has come out to look at the issues 4 or 5 times or more and has made many promises to correct the problems. But here we are today. Nothing has been fixed. I ask ****** for written committments as to when they will correct the problems, and I get a verbal reply to the effect, "they are working on it", or I get no reply at all. I have 2 windows that will not lock closed, windows that can be lifted out by burglers, windows that have deep gouges in the frame coatings, windows missing parts, a window missing a screen, windows with chips in the powder coating exposing bare aluminum, and all the windows are 2 inches undersized. These windows were installed, knowing the defects existed, and now Prestige says its warranty work. Even the buiding inspector commented on how big the gaps were and that he has never seen such a sloppy window fit. The largest and most expensive window was installed has deep gouges in the frame. They tried painting over the defect, which looks like a kid did it. I refused to accept that fix. I was told on June 26 by their representative ****** that prestige will replace that window with a new window, but they wont put this committment in writing. I have asked for all telephone calls by them to be followed ** in writing, but they never do.A defective product out of the box is not a warranty claim. Its a defective product.Prestige has failed to honor the contract that I signed. They keep kicking the can down the road so to speak.At this point I do not believe anything this company tells me,and I consider prestige to have breeched the contract.

  

  Business response

  07/07/2023

  We have been in communication with this client. We have ordered all of the parts we need. The items ordered are Sash guides, egress locks, One window to be reinstalled, touch up paint needed, and two screens to be replaced. I will personally make sure all of these items are addressed and will update the customer. 

  Customer response

  07/10/2023

   
  Complaint: 20251743
  
  I am rejecting this response because:

  
     REASONS FOR REJECTION-THE ***** IS IN THE DETAILS July 10, 2023 
  
  
  
  1.I will not agree to a resolution and settlement until all the identified work ( Items 1 - 6 ) have  been completed with into the mutually agreed timeframe setforth by Prestige of July 29,2023. I do understand that acts of God may preclude this completion date. My history with this company is that  many promises are made to me, but little gets done.  The work to replace my windows began on May 11, and is still not complete as of July 10. Along the way, many wasted steps, wasted trips, and each time nothing gets resolved. We wouldnt have filed a BBB complaint if Prestige had performed as they promised. 

  
  
  2.I did not recieve as requested a confirming statement that Prestige did install the windows in my home per the instructions
  and specifications of the window manufacturer, CGI.  This is especially important since all the windows supplied and 
  installed by Prestige were significantly undersized, and great effort and extra materials were used  to make them appear as 
  though the fittment was correct. If Prestige were to cease operations and my windows were to fail in a hurricane because of
  installion deficiencies, CGI- the window manufacturer could deny my claims for warranty relief. 
  
  
  
  I will agree to closure of this BBB Complaint when Prestige completes Items 1 - 6  AND gives me written assurances the 
  windows were installed in conformance to the window manufacturers instructions and specifications. 
  
   
  
  
  
  
  BACKGROUND
  
  
  On Friday morning July 7, I spoke via telephone to a ************ of Prestige *************************** about the unfinished
  work. I went over the unfinished work with him, but did not discuss the Prestige response to the BBB complaint as I was
  unawareof its existance. I did not read the BBB email until later in the day, so I was unaware of the BBB/Prestige 
  response. After reading the  BBB/Prestige response I noted there were differences in the workscope between my discussion
  with ************ and the BBB/Prestige response. 
  
  
  
  
  *********** and I went over the identified work required by Prestige to complete this job. *********** expressed his desire to
  correct these long outstanding problems efficiently.  I will state that each of the Prestige representatives that have 
  worked in my home have been professional and dedicated to their work. *****************, a Prestige Field Manager has spent a
  great deal of time at my home attempting to resolve each issue as I found them. So I give Prestige an A for effort. As for
  execution of the job, not as good.  I have worked with Prestige in good faith and I want them to succeed.
   
  
  
  
  IDENTIFIED WORK
  
  
  1.Install 3 Missing Sash Guides on several windows.
  
  
  2.Replace the Inoperative Ergress Locks.  *********** said they will be installing an improved security lock on all windows.
  
  
  3.Window #4  is installed out of plumb and must be refitted, a determination made by a prestige technician on June 26.
  
  
  4.Window #8  is to be replaced with a newly manufactured one. This window has a deeply gouged frame and finish defects. The
     Prestige Installation Manager ***************** ordered this new window to be manufactured.
  
  
  5.Replacing the missing and damaged screens
  
  
  6.Touch up paint all chips and defects in the window frame coatings.  *********** said they would give me touch up paint,
     expecting that I would apply paint to the chips and scratches in the new windows.  I rejected that it was my responsibility 
     for correcting finish defects in newly installed windows, and that it was up to  Prestige to perform such painting.  
  
  
  
  7.Discussed the committment made to me via telephone call on June 29 by the Prestige Field Manager ****** that, barring acts   
     of God that all the beforementioned items would be completed by July 29.
  
  
  8.Discussed the issue with the undersized windows and the difficulties encountered by the installers.  *********** asked it if       
  would send him copies of the emails previously sent to Prestige regarding the undersized windows including the photographs.
  I committed to do so.

  
   I will agree to closure of this BBB Complaint when Prestige completes Items 1 - 6  AND gives me written assurances the 
  windows were installed in conformance to the window manufacturers ( CGI ) instructions and specifications.  
  
  
  
  Sincerely,
  
  *********************

  

  Business response

  07/11/2023

  I do not understand why my response is rejected. We are willing to comply with all of the clients demands. I have personally been involved in getting parts ordered and scheduling the service team to get everything done. We will be reaching out to the client today to give him an update on everything. We have every intention to get everything done and to the clients satisfaction. 

  Customer response

  07/13/2023

   
  Complaint: 20251743
  

  I emplore Prestige to re-read what I  have sent them  in this ongoing thread of messages.

  I have stated the open issues clearly.  I am not trying to be obstinate. I want Prestige to succeed, complete the work and end up with a satisfied customer. 

  I have stated that when Prestige has completed the work identified in WORK LIST items 1-6, and do so in the timeframe Prestige established, by July 29, 2023, and provided to me a statement that the windows they supplied and installed were done to in conformance to the window manufacturers (CGI) specifications  I will close out this BBB Complaint.  

  Agreeing on the items listed in the deficiencies/work list is important, as Prestige has given me 2 different versions of what they have promised to fix.  Both are in error and incomplete, including the list sent to me this morning 7-13-23 by ******************************  ******************* leaves out Window 4 which is out of plumb

   

  This is what I last sent in the FIRST rejection:   Two items are listed. Please read it again.
  

  1.I will not agree to a resolution and settlement until all the identified work ( Items 1 - 6 ) have  been completed with into the mutually agreed timeframe setforth by Prestige of July 29,2023. I do understand that acts of God may preclude this completion date. My history with this company is that  many promises are made to me, but little gets done.  The work to replace my windows began on May 11, and is still not complete as of July 10. Along the way, many wasted steps, wasted trips, and each time nothing gets resolved. We wouldnt have filed a BBB complaint if Prestige had performed as they promised. 
  
  
  
  2.I did not recieve as requested a confirming statement that Prestige did install the windows in my home per the instructions
  and specifications of the window manufacturer, CGI.  This is especially important since all the windows supplied and 
  installed by Prestige were significantly undersized, and great effort and extra materials were used  to make them appear as 
  though the fittment was correct. If Prestige were to cease operations and my windows were to fail in a hurricane because of
  installion deficiencies, CGI- the window manufacturer could deny my claims for warranty relief. 
  
  
  
  I will agree to closure of this BBB Complaint when Prestige completes Items 1 - 6  AND gives me written assurances the 
  windows were installed in conformance to the window manufacturers instructions and specifications. 

   

  *********** and I went over the identified work required by Prestige to complete this job. *********** expressed his desire to
  correct these long outstanding problems efficiently.  I will state that each of the Prestige representatives that have 
  worked in my home have been professional and dedicated to their work. *****************, a Prestige Field Manager has spent a
  great deal of time at my home attempting to resolve each issue as I found them. So I give Prestige an A for effort. As for
  execution of the job, not as good.  I have worked with Prestige in good faith and I want them to succeed.
   
  
  
  
  IDENTIFIED WORK
  
  
  1.Install 3 Missing Sash Guides on several windows.
  
  
  2.Replace the Inoperative Ergress Locks.  *********** said they will be installing an improved security lock on all windows.
  
  
  3.Window #4  is installed out of plumb and must be refitted, a determination made by a prestige technician on June 26.
  
  
  4.Window #8  is to be replaced with a newly manufactured one. This window has a deeply gouged frame and finish defects. The
     Prestige Installation Manager ***************** ordered this new window to be manufactured.
  
  
  5.Replacing the missing and damaged screens
  
  
  6.Touch up paint all chips and defects in the window frame coatings.  *********** said they would give me touch up paint,
     expecting that I would apply paint to the chips and scratches in the new windows.  I rejected that it was my responsibility 
     for correcting finish defects in newly installed windows, and that it was up to  Prestige to perform such painting.  
  
  
  
  7.Discussed the committment made to me via telephone call on June 29 by the Prestige Field Manager ****** that, barring acts   
     of God that all the beforementioned items would be completed by July 29.
  
  
  8.Discussed the issue with the undersized windows and the difficulties encountered by the installers.  *********** asked it if       
  would send him copies of the emails previously sent to Prestige regarding the undersized windows including the photographs.
  I committed to do so.
  
  
   I will agree to closure of this BBB Complaint when Prestige completes Items 1 - 6  AND gives me written assurances the 
  windows were installed in conformance to the window manufacturers ( CGI ) instructions and specifications.  
  
  
  
  Sincerely,
  
  *********************
  
  

  

  Business response

  07/13/2023

  Hi this is my letter to the homeowner with a plan to resolve all of the issues

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5/11/2022 I signed a contract with Prestige Windows & Doors. They also do roofs. I paid for a new roof job, shingles, any wood needed to replace any damaged area, included joint taping, an extra water barrier layer on the field of the roof, a window on an upper ledge to replace the existing window already there. $23,500 ************ taping, $850 water barrier layer, $3,100 ledge window. Prestige has been paid in full. The roof project was done first. Window was done later due to supply, materials, COVID, cutting of glass Prestige said. When the roof was done, it was leaking, inside my house standing pool of water on my floor, water stains on interior ceiling which had not happened prior. They returned & said it likely happened between the tear down & the actual install. The leaking has continued. They returned again, said it was due to the window and they'd expedite my window project. The window has been done. Still leaking. More standing water. Currently I have water sitting in my light fixture. They've done a water test, they know it is still leaking. Standing inside my living room looking upward to the ledge window, you can visibly see exposed wood, not sealed or enclosed by frame which leaves exposure to vermin, leaks, etc. 4/21/2023 **** with Prestige conducted another water test, put more caulking, did not address the frame issue, said he'd talk to his owner/boss *********************************. I've called, spoke with ******* in customer service, The response is they will get back with me. They never do. I've been to their office in ***********, "everyone is in a meeting". I just want this job done. Fixed, not leaking, damage addressed. Since they've been paid in full, they've disappeared and do not care because it is not their house with standing water inside during rain storms, orange interior ceiling water stains, surely damaging my electrical connection in the ceiling leading to my light. 4 times they returned. Job not complete. Damage continues.

  

  Business response

  05/24/2023

  Good morning. We have tried our best to see where the client has water coming in through. We have had two different roofers there. *********************** and ************************* have been on the job. We have water tested the roof and have made attempts to get this resolved. I am calling a meeting at the clients home to make another attempt to get this resolved. We do care about getting this done and I will personally reach out to the customer. 

  

  Business response

  07/07/2023

  We have received this complaint and have taken the following action. We sent our roofer to her home to perform tests and were able to find the leak coming through her Dormer. We were able to find someone to do the repair. We sealed all the areas on her roof. We also sent a repair man to repair all interior damage on her home. *********************** did a walk through with her and she says she is now satisfied. We also have had a lot of rain in the past few weeks and no leaks have been found.  We apologize for any inconvenience we have caused her.

  Customer response

  07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We went with the company to replace all of our windows and doors with impact windows and doors. They work began August 2022. The crew went to replace the front double door and realized the stationary door was on the wrong side (on the left) making the entry door against a wall. We had ordered the reverse. The project manager, *****, said they would order a new door and it would be in in 8 to 12 weeks. Since the door needed to be changed, the crew did not do all of the finishing on the door. There are gaps you can see through. The crew was working on the finishing pieces, told me that had to go to ********** and never came back. They left 6 windows still unfinished (missing the plastic pieces inside). They also left some of the old windows outside. ***** told us that he would have someone internal come and finish the windows. I gave him a code so they could get in. I texted ***** on December 12th with no response. I reached out to helpdesk@prestige on the 12/14/22. It was explained that ***** was no longer with Prestige and that a new project manager would contact me. On 12/20, I reached out again. I called on the 12/22 and explained the situation. He said he would call me the next day. I did not hear back. I texted him on the 27th but no response. I left him a voice message on 1/3/23 and have not had a response. I spoke to the president in January who said he'd get back to me. He never did. I sent an email on March 7th following up again. The ** of Operations responded and said he would bring our project to completion. He came to the house on 3/9 (spoke to my spouse) and said the door was installed incorrectly and should open to the inside. I sent an email on 3/10 advising hurricane doors should open to the outside so it was installed correctly. In fact I think ******* building codes require the doors to open outside. It appears they never ordered the doors and are trying to get rid of us. The cost of the door was $6,088.79. I would like a refund.

  

  Business response

  03/28/2023

  We have been working with ************ and have been in communication with him. We are waiting on some parts to arrive to schedule our techs to get everything done to his satisfaction. We plan to be there within the next week to get everything done. ************ has been wonderful to work with and appreciate his patience.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  DISASTER! This company is a joke. Lie after lie. They delivered damaged doors 3 TIMES!, failed 2 inspections, hacked up my floors and frames and abandoned the unfinished job 90 days ago. We have old damaged doors, wood, etc laying all over the patio.No engineering drawings summited with permit, the stickers on the doors missing with the required data & the crews, in my opinion, are general laborers from either Home Depots parking lots or construction sites. We had 3 different crews there, all incompetent and inept. Doors are so far out of adjustment and they even put the handles on backwards.They couldn't even put the right screws in to pass inspection. Sadly, a gentleman by the name of ****, the operations manager, said to me in his office the company is a POS and they hired him to try to straighten it out, but is looking to go back to Coastal Construction. The former employees that have QUIT have contacted us and told us how bad this company is and gave us names of other people to contact with similar experiences.

  

  Business response

  02/14/2023

  This is not our client, nor have we ever done work at the address listed on the complaint. This complaint needs to be closed. Thank you 

  Customer response

  02/14/2023

   
  Complaint: 19370609
  
  I am rejecting this response because: Thw owner ********************* was at our house today. The address is **** *********** *****************. Also we have the permits as legal proof and contract. 
  
  Sincerely,
  
  *****************************

  

  Business response

  02/14/2023

  I have fount that the person that made the complaint is the boyfriend of our client. I personally met with both our client *************************** and *****************************. They were both nice and ******************. I have committed to personally getting everything completed on this project and making them happy. I have ordered engineering and am working on their punch list. I also gave ****** my cell phone and agreed to keep in close communication with him. 

  Customer response

  02/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I met with the owner who I found to be an honest gentleman. Based on our discussion, I consider this complaint to be closed and further would like to redact or delete this from their account. 
  
  Sincerely,
  
  *****************************

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