Customer ReviewsforPrestige Windows & Doors

******** came out to give a quote and was very rude. I asked him for a quote, but he was more focused on how I was going to pay than giving me a quote. I asked him for a quote several times and he gave me a random quote of $40,000 without measuring my windows. So I asked him to leave my house and don't come back. I received a call inquiring about was I still interested in getting windows and I responded "yes". And he had the nerve to come back and got kicked out again.

We do not give verbal estimates as you claim. The sales rep we sent out is one of the best we have and does not give any estimates without putting it in writing.  I hope this review is for the correct company because we do not do business this way.  If you look online we do not have any review of a customer claiming we gave a verbal estimate and our reps were rude. I have spoken with the rep and he claims this did not happen.  

Went into contract for a new roof and new front impact doors with half glass back in June 2023. Roof was supposed to be installed 10/2023. Dates came and went and had to make multiple calls as to what was going on. Got every excuse from out of town with person issue to supplier out of shingles. Roof torn off Nov 2023 and sat for over a month. New roof finally completed at end of Feb 2024. And they left rotting fascia boards. Multiple calls to fix have gone unswered. They also delivered wrong front entry doors. They are full glass. I asked for half glass and half door as in a solid door. Multiple calls to rectify that Theres no communication between the sales team and staff. As a result, they persistently have called trying to schedule install of wrong doors. And also, their delivery truck ran over and broke my neighbors sprinkler. Again they said they would fix. They never did. I paid out of pocket 125 for the broken pipe caused by them. Unfortunately it doesnt end there. They never left my permit snd invoice paperwork after the roof completion So Ive called and left emails for that. Nothing - no return calls / no emails back. Nothing. And I am still waiting for the paperwork they have to fill out for my roof ****** This company has been awful. I am extremely stressed and disheartened due to the lack of communication, broken promises and damage this company has done This was supposed to be an excellent company. I chose them for the mysafeflhomes grant ******* What has happened here?

We replaced 40 linear feet of fascia as per the contract.  The door sold was chnaged for a more expensive option that the homeowner wanted.  The door was installed and the customer was satisfied in the end. 

We had a problem with one of our sliders being so hard to open our biceps were building up nicely. Two days ago **** and **** came to take care of the work order and REALLY took the time to fix it so that it was well balanced, plumb, flush(whatever the word is). They SPOKE ENGLISH! they were professional, polite, cleanliness, pleasant, friendly with the pups, considerate to close the gates so ******** didn't get out. Just an all around great experience, not only with the service, but also with the call to the company to request the service. They stood behind their product and took care of the problem. Now we have to regauge our pull on the door and use real weights. LOL

Thank you so much and we really appreciate your business.

Reese, our salesperson was very knowledgeable and professional. He was no pressure and listened to our needs and concerns . Absolutely recommend him and prestige window and door.

Thank you so much and we really appreciate your business.

Finally a company that leaves you as a satisfied customer. I will recommend and used this company again. Thanks prestige window and doors.

Thank you so much and we really appreciate your business.

I cannot recommend Prestige Windows & Doors (Prestige). On July 20, 2021, I entered into a contract with Prestige on the guidance of our general contractor (GC) to replace all windows and doors in my home with hurricane windows and doors. Prestige applied to the *********************** for the appropriate permit. Our project included the replacement of 4 glass block windows. In June 2022 the materials were delivered to our home for installation. During inspection, we were told that the hurricane windows for the 4 glass block windows violated the current building codes. Our contract with Prestige stated that no materials would be ordered until the permits were obtained. I reached out to the City to ask about the original approval and was advised that Prestige's original permit was rejected in September 2021. In June 2022, the City sent me the rejected and revised permit request indicating that the 4 glass block windows wouldn't be replaced. Prestige failed to communicate this information to us or our GC at any time.Prestige finished the installation of the approved windows and doors in June 2022. We immediately notified them that 13 items needed repair, 4 of which were significant. Nine items were repaired several months later. Service managers were sent to our home on two occasions to assess that severity of the 4 open issues and they agreed on what needed to be fixed. In May 2023, the Manager and installers were able to complete 3 significant repairs. The screens weren't installed since they had ordered the wrong ones, but the track that was originally installed was repaired. I requested a refund at that time and was denied. New screens were ordered and another attempt to install them today, August 8, 2023, failed because the track was still incorrect, and the wrong screens were ordered.We are now 2+ years post original order and we still don't have screens for our two sets of sliding glass doors. We've asked again for a refund. ********************

We had a great experience working with this company for the purchase and installation of our hurricane impact windows. There were no high pressure sales techniques and the price was reasonable for the type of windows we purchased. The salesperson, *********************, assisted us in obtaining our rebate and was responsive throughout the process. Installation was great. They showed up on time and were very clean and neat. They used the proper materials and even changed out the wood around one window that had some minor preexisting damage. They finished the installation, cleaned up, and cleaned the windows all within the timeframe they originally quoted us. We highly recommend this company.

Thanks for letting us know about the great experience you had with us! We are happy to hear that you're pleased with your new impact windows! We appreciate your recommendation. 

Great experience from point A to Z, will hire them again

Thanks for your kind words! We are happy to hear that you had a great experience with us! 

After hearing horror stories about window replacement I was skeptical about even going thru this process. Extremely surprised and happy with Prestige windows and doors! From the sales process to completion received honest and transparent communication. Doors and windows arrived earlier than they promised, installation was professional, clean and they did an amazing job at minimalizing damage to existing paint and frames. Follow up on completion has been excellent and correcting a couple minor details has been quick. Thank you for an easy and professional process!

Thanks so much for your review! We are happy to hear that everything went smoothly throughout your project and that you're happy with the work and service we provided. 

My wife & I were so impressed with their simple process, pricing, and quality. The windows & doors look & feel amazing. To say they exceeded our exceptions would be an understatement. I wish all contractors performed like them!

We are thrilled that you're pleased with your new windows and doors and appreciate your kind words!