ComplaintsforPreferred Accounting Services, Inc.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I sold my townhouse on ************* at **************************************************** on 12/8/2022, but the ********************** has continued to take out the maintenance fee directly from my business checking account when I never signed any documents or authorized them to do so, I believe that they must have taken the information from one of the checks I sent them. I am asking that they refund these moneys to me which should be more than $1,200.00 as the new owners are responsible for the maintenance in 2023 and 2024.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This accounting service taking care of the ************ III condo where I live, has hired allegedly a law firm after we settle our issues which were caused by an address mistake. I contacted them and this is when I found out that I was 3 months late due to an issue with according to them my bank account info which I never changed nor was I never late before. They said that correspondence was mailed to me, but I never received anything. There is until this day an issue with my unit that they have under 245 but I use unit 3. The mailbox shows unit number 3 on it. They charged me with late and retuned funds fees every month. At the end after communicating back and forth, the lowered the amount some and I paid it off. As you can see on the attached balance pic, the current balance is $ 0. Now the law firm is charging me $ 425 for what??? they were never needed. There was no reason for they to get involved. Please remove these lawyer fees.

  Business response

  06/07/2023

  June 7, 2023
  
  Better Business Bureau
  **************************
  ***************, ** 33407
  
  Re:      Complaint by ******************************* (Complainant)
              **************************************************************
  
  Dear BBB:
  
  This accounting firm serves as an independent contractor for ************ III Condominium Association, Inc (hereinafter the Association). The Association is governed by the Declaration of Condominium recorded in the official records of Miami-Dade County and by Chapter 718 of the ******* Statutes. All unit owners, including Complainant,are governed by these laws, including the obligation to timely pay monthly maintenance fees. Failure to timely pay results in the assessment of late fees in accordance with the governing documents of the Association. 
  
  As an outside accounting firm, we assist the Association in accounting for maintenance payments by sending late notices to unit owners when payments are not made. Under Section 718.121(4)(a), the Association is required to send notices to the owner via first-class ************* mail to the owners address on file. Unit owners are responsible for providing the correct mailing address to the Association. See Section 718.112(2)(d)(3). Please note that the property appraiser reflects an official mailing address of ******************************************************* for the unit. See enclosed.
  
  In this case, the Association, through our firm,issued a demand letter on February 23, 2023 via first-class ************* mail to the owners address on file, ************************************************************. See enclosed.  As the Complainant admits in her complaint, I use Unit 3, which is where the notice was sent.  As evidenced on the notice, the Complainant was several months behind in maintenance due to the Association.  The Complainant does not deny she owed the amounts. After the Complainant failed to pay within the 30-day time period provided for in the letter, the file was forwarded to the Associations attorney for collections.  The attorney does not work for the accounting firm and is an independent contractor of the Association.
  
  The Complainant did not make payments until after the Attorney became involved.  Under ******* law, the Association is entitled to be reimbursed for the reasonable attorney fees and costs incurred as a result of Complainant non-payment. Nonetheless,the attorney fee issue is between the Association and the Complainant and is totally  unrelated to this accounting firm.   The other fees that are the subject of the Complaint were properly assessed under governing documents of the Association. Notwithstanding, the fees were reduced as a courtesy, which was met with the complaint. As such, I request that the complaint be dismissed and discarded for lack of merit.
  ,
  Sincerely,
  
  ***********************
  
  
  

  Customer response

  06/08/2023

   
  Complaint: 20148138
  
  I am rejecting this response because:

  I've lived here for 18 years with no issues. How long have they been taking care of the condominium? I wouldn't have been informed of the late payments since it wasn't for my inquiring about a payment history which I needed for an equity loan. You think that if I was aware of this issue going on, I would ask for a payment history for a loan.... This is when this started. The address unit is wrong, and they don't want to accept it. Some mail goes to 245 and other to 3. As soon as we disputed the late fees and returned payments, the balance amount was lowered a bit and I started making my payments until now that is fully paid. Not because of a lawyer involved. Maybe they think that way because they have issues. I need the unnecessary lawyer fees taken away. If we don't agree, this will go further with other agencies as well. This is ridiculous. Taking advantage of tenants. 

  Sincerely,
  
  *******************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently became aware of an issue with my apartment condominium and their accounting company. I applied for a small equity loan to purchase an RV and the bank needed a history of payments from my condo association. This is when I found out that last 4 months have not been paid. They said that my bank info on the payments were bad. Nothing has changed on my side. Now I have these large fees which they are declining to erase. I also have been paying more than the actual needed and they never said anything. $ 340 instead of $ 313. They said that a letter was mailed every month concerning these payments and a final demand letter on 2/23. I've never received nothing from them. I've lived here for over 17 years. We also have phone and email and nothing. These fees are not fair. If it wasn't for me asking for a payment history, I would still be blinded to this issue. They should remove the fees and communicate better with their customers. I have several email of trying to solve this issue if you want them. I uploaded a few documents.

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