Business ProfileforVanilla Brides

Vanilla Brides is a joke of a business. Needless to say we should never have hired them to cover our wedding with both photography and videography. They give customers a contract, but do not honor this in any way. They also promise to deliver even a sample of photos within a month of the wedding (12-15-24) and only when we reached out multiple times did we learn of all the delays that would drag out for over 2 more months for photos, and we are still waiting on a video. Why would they make this promise if theres not even an effort to deliver?What I was most mad about was learning that they had yet to pay our photographer 1.5 months later (until we had to reach out). My husband and I have been VERY patient but the customer care with this company is atrocious and the excuses and promises are completely empty. We are not only sick of waiting months for any footage, but also tired of the back and forth emails saying please be patient. They dont understand how to be professional and meet deadlines, nor honor a contract for thousands of dollars. The photos were NOT worth it. After seeing other couples wedding photos, our photos are really not high quality like we anticipated for this special day well never get back. The editing was full of poor lighting and blurriness, which I fully believe should be blamed on Vanilla Brides, not the photographer. The final straw was more recently discovering the countless 1 star reviews from both customers and contracted photographers. The fact that they know exactly what they are doing is infuriating. This company is so pathetic and I cannot believe they are able to continue running their Ponzi scheme. We would love to get the money back that we deserve, but more than anything to be done dealing with them forever.