Business ProfileforLATAM Airlines Group S.A.

I am not that young anymore and I feel so disrespected. At first, Latam didnt help us at the airport in ***** they were very disrespectful to us. We lost our connection flight to ****** along with more than **************************************************************************************************** a new flight that day. We booked a hotel at the airport and everything was payed out of our pocket, without Latams help or cooperation. The trip lasted almost ************************* my age. They relocate us in a connection flight to ** when our original flight would fly straight ***** to ******. So many delays at the airport and they didnt even offered us water. I had to change my flight back home and I previously purchased a FULL fare that allows me 100% refund as you can see in my ticket. My flight would departure from ****** ** to So ********* on 05/28/2024. I called LATAM on 05/23/2024 and requested the refund. I received an email confirming that up to 7 business days I would receive 100% of my refund. Because I didnt receive the refund, I called Latam and they said my request was denied. I have never received an email informing that.I called LATAM and after many hours on the phone they said I wouldnt be able to change my flight or ask for a refund because I purchased different fares. 1 - there are no information anywhere in my ticket that if I purchase different fares I wont be able to request the refund for that one that allow me to. 2 - when I called to request the cancellation of my way back (FULL FARE), NO ONE told me I would lose my money if I did, or I could change my flight without losing my money instead 3- when we purchase in Latam website, they give us option to purchase different fares from outbound and inbound (and prices are separate as well), which invalidates their argument for denying my refund. So I humbly ask for a full refund of what I paid for my way back ticket (FULL FARE) rightfully mine, and not just fee and taxes refund.