Business ProfileforNational Apostille Inc. - Florida

We used National Apostille, **** They charged us $2005.00 in early August 2022 when we sent them all the required documents to be legalized. They stated it would take 8- 10 weeks to get the documents back. Since then, we have tried contacting them via phone and email to no avail and no legalized documents were ever processed or delivered back to us. They also duplicated the charge on our AmEx card, charging $2005.00 the second time in early October which we disputed. For the past few weeks, we have tried to contact them again, and no answer at any of their office locations throughout the US. We looked up YELP and BBB reviews and found many other similar complaints about this company charging other customers twice for document processing and not delivering documents. One complainant went to the local office and was told the company closed down, 2 months prior and his/her CC was double charged a week before. Today we found another company online with an almost exact website as National Apostille, called *** Apostille, ****, In addition to the ***** office listed, they had offices throughout the U.S. The same offices are listed on both Apostille websites. We called *** Apostille and asked them the status of the documents they were handling under their other name, and they advised us that it was not the same company as National Apostille and had no knowledge of our company or the d they were legalizing for us. We also were provided the name of the owner which has the same last name as the owner of National Apostille, **** We were under a deadline to submit these documents which are now overdue. We have since filed a dispute for the charge with **************** on the original charge. It appears this company has closed down and reopened under a variation of its name in order to collect fees and continue to scam people into paying them for a service that won't be provided. Both websites are accessible and easy to compare.