ComplaintsforD&g Appliances Supply Import and Export Corp
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
These owners have another location in ******* *********************************************************. Went there to purchase a washing machine, was told I needed to leave a deposit to ensure I was going to purchase and they can prepare the machine for me. Was told it would be delivered later that day, it was getting late and no delivery had been made so I called and spoke with *********************** who is the owner, she told me the machine was not ready and it would be delivered the next day, which was a Saturday. I called early to get an ETA, no answer, sent a text, no reply. I drove to the location spoke with an employee name ***** (or something like that) he told me it would be delivered by 4-5pm. No one came. I have been trying to call them and no one answers me. Even tried calling from different numbers no one ever answers. So they basically kept my money and did not provide me with anything. They never even gave me a receipt or any paperwork for my deposit. This is not the first complaint against this company and who knows how many other people they have done this to.Customer response
05/07/2024
My mom went to the location, spoke to an employee and was told the delivery was never made because of a personal birthday party, yet the owner never returned our calls or text messages. They told my mom they would deliver it that day but we had been told that before & it wasnt done so she requested the deposit be returned and it was returned.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.