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Find a Location

Monster Grass and Patio has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Monster Grass and Patio

      13210 SW 132nd Ave STE 10 Miami, FL 33186-6136

    • Monster Grass and Patio

      1951 NW 7th Ave Miami, FL 33136-1104

    Business ProfileforMonster Grass and Patio

    Artificial Turf
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Monster Grass and Patio has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Monster Grass and Patio

        13210 SW 132nd Ave STE 10 Miami, FL 33186-6136

      • Monster Grass and Patio

        1951 NW 7th Ave Miami, FL 33136-1104

      Location of This Business
      13210 SW 132nd Ave STE 10, Miami, FL 33186-6136
      BBB File Opened:
      8/7/2018
      Years in Business:
      11
      Business Started:
      10/8/2012
      Business Incorporated:
      10/8/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 7171625 for this business, issued by Miami-Dade Tax Collector

      These agencies may include:

      Miami-Dade Tax Collector

      140 W Flagler Street, 1st Flr

      Miami FL 33130

      (305) 375-5452

      https://www.miamidade.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Monster Grass and Turf, LLC
      Business Management
      • Mr. Fermin Bergouignan, CEO
      • Ms. Jesabel Bergougnan, Managing Member
      Contact Information

      Principal

      • Mr. Fermin Bergouignan, CEO

      Customer Contact

      • Mr. Fermin Bergouignan, CEO
      • Ms. Jesabel Bergougnan, Managing Member
      Additional Contact Information

      Fax Numbers

      • (305) 229-9251
        Primary Fax

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/10/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      Pet turf installed by *** and ************************* under the monster grass franchise w ****** and Jesabel! We called weeks after installation to say there were areas coming up completely! And we had very uneven areasthey continued to put us off. Found out ****** and *** are no longer in biz! ******* said they would absolutely cover it they sent **** out! He plain out said it was a bad install! Only after their own guy came outdid they decide to come back They left our yard without doing a walkthrough.as none of their men spoke our language Again the concrete is coming up and we still have uneven areas! This is 5 days after their fix job! Now ****** is saying I shot myself in the foot because Im not letting him get away w it! Oh and they are blaming my 2 dogs! For bad install of pet turf!
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      tech n

      1 star

      08/29/2023

      I hired these guys to fix a turf job another company did. When the sales man **** came through he made all sorts of promises and said fixing the issues at hand EX:"weed barrier, elevation and draining issues" will be a piece of cake and will take no more then 1 day to complete, Typical salesman will say anything to get money out of your pockets.My backyard now has extreme flooding issues due to the *** pipe angled UP instead of Down so all the water is coming back up instead of leaving the backyard. Of course at this point they are paid in full so talking to them at this point is like talking to a wall.I explain to **** everything he acted like a total ******* and said the party has ended there is no warranty tough luck, you'r on your own. I called the owner ****** complained about ****, ****** was a gentleman he send over **** another gentleman to deal with but there not installers.They did send there installers to try & fix the drain issue. The problem is there installers aren't experienced to install drains. they all said if our installer can't fix it, it is what it is we are not coming back.I have never dealt with a company where they take on a job and when things aren't put together properly and you call them out on it they freak out and bail on you. I looked at there IG they have a whole marketing post about flood in ******* yet they couldn't even fix my issue.If I can reverse time I would have never hired them. If you do hire them after reading this GOOD LUCK to you pray to G-D and steer clear of there TODDLER salesman who will 100% bail on you if you call him out on bad work.

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