ComplaintsforWW Auto Financial
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Id like to file a complaint against:WW Auto Financial. **************************. Suite 3 *****, ** ***** ************** I bought a car from them in October 2022. Soon after (approximately two months) the transmission began to fail. So I took the car into WW Auto Financial to have them fix it. I paid them $700 for that repair and was told the problem was fixed. By March 2023, the transmission failed completely. On March 23, 2023 I brought the car back into the Financial company . The owner, ***** and his partner ********************************* said they were going to replace the transmission, and I would pay him monthly payments to cover the repair and they would cover the other half of the repair. they said the car would be ready and fixed in two weeks. It is Now September 29, 2023 and I still do not have my car. I have been making the regular finance payments, plus the repair repayments since March, otherwise my credit score will be affected. I have been promised weekly that my car will be ready. When it comes time to pick up my car, ********* and ***** are unreachable. I have been without a car for 7 months. For a resolution I would like to be refunded for the cost I paid for the vehicle and repairs, and correction to my credit score. Respectfully, *********************** ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.