Business ProfileforUnited Automobile Insurance Company

If you ever get in an accident and the insured has this insurance - RUN! What a terrible experience! This company is awful! If I could give negative stars, I would!Their insured rear-ended my minivan on Hwy 75 (luckily not going too fast) & caused significant damage to my rear end. Upon asking about a rental, they said they would only pay $25 a day for a vehicle, which doesnt even come close to the rates today, much less for a similar vehicle. They said there are no laws that require them to pay for a similar vehicle. This is our family car! I have four kids in car seats! I ended up getting a minivan because I needed it! It wasnt nearly as nice as the car their client h*** but it did the job.Meanwhile, this company refused to pay the labor rates. Fine - they worked it out with the collision center. But what took even more time is that they refused to pay for a sensor that was broken in the accident & began to malfunction after the accident. No initial "inspection" would catch that. I told the collision center about *** ****** verified it was indeed malfunctioning due to where their client hit me, on the back passenger side, & that sensor was broken! They refused to pay for *** claiming its not their responsibility. This argument created significant delays with work being done.It's not my problem! The collision center took a $1,000 loss on labor & the sensor!Now that I have submitted my rental claim - I was expecting my $2,300 bill to be paid for, but because this company is terrible, I was at least expecting the $25/day back, but no! Now they are claiming I should have had my car back within two weeks, so now they are only giving me $350! $350! Is that a joke? I had the car for 36 days & collected the car as soon as it was ready! The delay is not my fault!This company is the worst! I've never left a review, but I will be leaving reviews everywhere about this horrible experience! What a scam! I hope you treat your insured better!Do better!!

Were sorry to hear of your unsatisfactory experience, please allow us the opportunity to assist you by addressing any questions or concerns that you may have. So that we may better assist you, we ask that you access our claims portal, ********************.   We thank you for reaching out to us and are confident we will be able to further assist you. Thank you, United Automobile Insurance Company.