Business ProfileforACO North America, Inc.

I rented a car through Expedia the cost was *****. When I went to pick up the vehicle, it was an airport offsite facility. I went into the trailer and there was a virtual screen. A voice came on and acknowledged my reservation. She then proceeded to advise me that there was going to be an additional ***** per day added to the reservation for Sunpass. I advised I was not going to use any toll roads. I was going straight to Jupiter on 95, a non-toll road. I declined Sunpass. I was also advised that I was going to be charged an insurance service fee of ***** per day, again I declined. I have full coverage insurance that was provided when I made the reservation. I also was told that there was a ****** refundable hold on my charge card. I can understand that one. This company charged a low rental price to get you in then charged you with a bunch of bogus fees. Since they are offsite you as a consumer are stuck. This not acceptable. All charges should be upfront. I also contacted Expedia, where I booked this rental and they were of no help. I think as the general contractor they should be responsible for handling this complaint and getting my funds reimbursed. They declined any help and would not even supply me a copy of our conversation. I want my $159.95 back, they charged me for services that were not used or provided and declined. This company did not do any insurance work on the car I rented, nor did I use any toll roads. I was charged for services and products I didn't use.