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ComplaintsforACO North America, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented a car through Expedia the cost was *****. When I went to pick up the vehicle, it was an airport offsite facility. I went into the trailer and there was a virtual screen. A voice came on and acknowledged my reservation. She then proceeded to advise me that there was going to be an additional ***** per day added to the reservation for Sunpass. I advised I was not going to use any toll roads. I was going straight to Jupiter on 95, a non-toll road. I declined Sunpass. I was also advised that I was going to be charged an insurance service fee of ***** per day, again I declined. I have full coverage insurance that was provided when I made the reservation. I also was told that there was a ****** refundable hold on my charge card. I can understand that one. This company charged a low rental price to get you in then charged you with a bunch of bogus fees. Since they are offsite you as a consumer are stuck. This not acceptable. All charges should be upfront. I also contacted Expedia, where I booked this rental and they were of no help. I think as the general contractor they should be responsible for handling this complaint and getting my funds reimbursed. They declined any help and would not even supply me a copy of our conversation. I want my $159.95 back, they charged me for services that were not used or provided and declined. This company did not do any insurance work on the car I rented, nor did I use any toll roads. I was charged for services and products I didn't use.Initial Complaint
06/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The owner took our money then get upset that they lied about transportation to get there. Said I will not rent to you guys. We are Latino. We had to call the cops and he left the business to not speak with them. Ended up renting somewhere else.Initial Complaint
06/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I've attached an email copy of what I sent to the rental agency. This unprofessional company has no phone number the number listed is out of service. Email is [email protected] are now trying to charge me for damages to a car they rented with mechanical issues.Check engine light on, oil change light was on, bottom frame (which caused further damage) was loose and missing a piece,.car smelled like urine, the car was dirty, shaky ride. Overall bad experience, put my life and my families life in danger. I should not be responsible for preexisting damages and should be compensated for the day of rental I missed and pain and suffering. My number is ************ They are actually located at ******* airport **** *************************** *************************Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Rented a car through this company and like the other complainants, they charge you higher fees than advertised for providing your own insurance. In excess of 100$ more. The price you book online is double to triple what they expect when at pick up. They refuse to provide any mediation and hang up the phone immediately.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.