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ComplaintsforASE Communications, Inc
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Complaint Details
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Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Friday, December 13, 2023 at approximately 2:50 PM, I put $1:50 in quarters in a Dual Vaccum System at a ******* located at ****************************************************************************************, owned by A.S.E Communications **** After I placed in the money in the vacuum coin slot to the right (the one that faces the gas station), the vacuum came on, but there was no suction in the hose. I went inside to speak to the attendant on duty, there were two women one dress in all black with a black baseball cap on, the other had a pink sweater on. The one in black immediately told me that the gas station does not provide refunds. It clearly states that on the machine, she said to me. I went back out and called the number posted on the vacuum. The number is as follows: ************. I called the aforementioned number a total of three times: call one at 2:55 PM, call two at 2:56 PM, and call three at 2:57 PM. Each time, the phone rang, a machine informed that no one was available to take my call. It directed me to leave a voicemail mail, and then promptly informed me that the mailbox was full. I went inside to ask the two attendants for a business card or any contact information for A.S.E Communications, *** besides the number posted on the vacuum, the attendant in black told me that they dont have any information for them because theyre an independent company. I find it quite suspicious that A.S.E communications, ************ a machine to provide service at a cost, and yet fails to provide adequate customer service when their machine fails to render the service paid for. They get to collect money from customers whether or not they provide the service. Its theft.If it was done to me, Its likely theyve done it to other customers.I want a full refund from A.S.E Communications, **** I want an apology. Lastly, I want them to provide proper communication channel for customers who have complaints regarding their machines.Business response
02/23/2023
Please see scanned business response.Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.