Business ProfileforAutoNation Nissan Miami

This is your WARNING! Do NOT take your vehicle here to get serviced. They will damage your car further and not take responsibility for it! I took my vehicle to get my sunroof repaired. The process went okay enough, and normal, UNTILL I got my car back and noticed that the inside of my dashboard was scratched everywhere and damaged to the point where the foam was exposed. After this I walked right back into the service department (I didnt even leave the parking lot, and the car valet person who gives you your keys and walks you to your car was with me). When I walked back into the service department I talked directly to the service director, *************************************, who told me that it was their fault, they take responsibility, and he is known for making things right. I had been in direct communication with him for days to a few weeks, coordinating taking my vehicle back and repairing the dashboard, as well as promised to give me a refund of the repairs I paid for the sunroof repair. Since even that was not fixed all the way, when I came to bring my cat in for the repair of the dashboard that AUTONATION NISSAN PEMBROOKE PINES service members damaged, they told me that ***** wasnt in that day, and no one know what I was talking about or what was going on. So I spent 2 hours at a dealership with nothing done and returned home, despite calling the previous day to check and validate that everything was in order. I was then getting helped by the service loaner/rental car manager *******************. I was told by him the next day that *************************, the service director who promised to make everything right no longer works there and then I was told by the general manager ******** that since there was nothing in writing that there was nothing they could do for me. And they denied ever being on the inside of my car.. DESPITE the fact that my front car seats were pushed ALL THE WAY back after I requested for them to not be moved, and also things moved around in my back seat.