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Find a Location

Midway Ford has 1 locations, listed below.

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    Business ProfileforMidway Ford

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/22/2020

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    8155 W Flagler St, Miami, FL 33144-2147
    BBB File Opened:
    9/17/1998
    Years in Business:
    30
    Business Started:
    10/15/1993
    Business Incorporated:
    9/19/1977
    Accredited Since:
    12/22/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Ford Midway Mall, Inc.
    Business Management
    • Mr. Alex Villamañan, Vice President
    • Eldris Ortiz, Comptroller
    • Mr. Nestor Mena, General Manager
    • Mr. Osvaldo Gonzalez, General Sales Manager
    Contact Information

    Principal

    • Mr. Nestor Mena, General Manager

    Customer Contact

    • Mr. Alex Villamañan, Vice President
    • Mr. Nestor Mena, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a 2021 **** F-150 Lariat Powerboost on April 16, 2024 for $55651.88 including tax, registration, and other fees.As of May 22, 2024, they have not given me the following items that they promised me:- Registration of the truck. They promised to register the vehicle in **************** where I live, but it has not been done after more than a month. They gave me a temporary tag issued by a private company but I haven't received any public proof of ownership or registration. More importantly, they keep saying they are working on the registration but also keep evading the proof of registration or work for that when I ask them for it.- Secondary key fob. They also promised me to provide a secondary key fob that was missing in the delivery. Again they repeat they are working on it but I have never seen the proof.They have stopped responding to my inquiries since last Wednesday. The salesperson who worked on the matter hasn't responded for 10 days. I have started suspecting this could be a fraud operation even though the vehicle was delivered because I do not possess or see any proof of ownership or registration. The missing secondary key fob also makes me suspect it could be used for stealing the vehicle.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TONY M

    1 star

    08/13/2022

    Worst service manager and service mechanics in *****!!!!! Fix one thing and break rest of your car!!!! STAY AWAY FROM THIS DEALERSHIP GARBAGE. All the 5 stars here are LIES. IF YOU WANT BAD SERVICE OF YOUR VEHICLE THIS IS THE DEALER TO BRING YOUR CAR!!!! SERVICE MANAGER WORST PERSON TO TREAT CUSTOMERS IN HISTORY

    Midway Ford Response

    08/16/2022

    Dear ******** ***** you for sharing your honest feedback. We are disappointed that you have had such a negative experience here at Midway Ford. We can assure you that it was not our intention to disappoint or frustrate you during this process. It appears that you recently had purchased the 2015 Transit Van with 129K miles and some preexisting conditions. We repaired the vehicle and provided you with a refund of $594.83. If you are still having issues with the vehicle or the repair please bring us the vehicle for us to reinspect our work. Please contact ******************* at ************.

    Customer Response

    08/16/2022

    I have nothing but 100% respect for the way you treated me *** but your service manager has to be the worst customer relation person in the automotive industry and the mechanic that worked on that vehicle damaged the plastic and the cable of ****** and put it back broken. plus the rear seals he says he replaced are leaking on both side. and cylinder 6 on your report was miss firing because the mechanic unplugged it and put some kind of poxy glue to put it back. all this will be documented and posted with pictures where its being FIXED.

    Local BBB

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