ComplaintsforDS18
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a set of ds18 speakers . 1 failed after a few hours of use and ds18 didnt have a replacement for warranty. I ended up getting a lower cost pair from ds18 in exchange for the ones i had recently installed . when i asked how the warranty would work since i had no receipt for these speakers they stated they did me a favor by switching them and there would be no warranty. this is unfair as i am not the one who did not have the replacement . If they had the replacement i would have my warranty , again not my fault.Business response
05/17/2024
Before we can process a warranty we need to receive a receipt/proof of purchase so that we can verify the date the item was purchased. The warranty has an expiration date, and without a warranty or receipt from an authorized seller, there is no warranty at all.Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Just over 2 months ago, I sent a package back to DS18 in ***** containing a month-old subwoofer I bought from them. I sent it back because it stopped performing the way it should and I wanted to see if I could get it warrantied, if not then just repaired. I sent them emails in the beginning to see what the process to getting it there was, and they told me to send it to them and I did; after it was sent, further emails were never answered even sending follow up emails for an answer or update on my subwoofer. All I want is a return of the original subwoofer that I sent so I can fix it myself, or for them to repair or warranty it as they said they would. It's been 2 months since I've mailed it, I figured it'd be back by now. The subwoofer was the ****X12.4D and my **** tracking number is **** **** **** **** **** 30. My RMA number for the warranty was I believe ***** if that's not needed then I have the form for the warranty that was sent to me from *************************** from DS18. The sales rep was *********************************************** if that's needed as well. The order number for the subwoofer originally was *****.Initial Complaint
12/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction- September 21 2023 Order Number- ***** Order total- $632.66 I bought items from this website ds18.com and before ordering i also bought package protection ( additional $20.00)if anything like this was to happen. The package never arrived and i contacted the company for a month back and forth. They told me it was delivered but it never was. Checked security footage and everything. They said they would file a claim with ***** and a week later they told me it was denied. I called ***** and they told me a claim was never filed under that tracking number and when i called ds18 back for a ***** claim # they said they were closing down for the day and to contact later. I would just like to have my refund for my order that i never receivedInitial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Dec, 3rd I placed an order on *******.com for (2) two automotive subwoofers which were sold and shipped by a company DS18 in *******. The advertisement clearly mention (2) two subwoofers and once the delivery came(on Dec 8th) I only received (1) one subwoofer. On Dec 8th I contacted ******* distribution to clarify my purchase and they assured me that the order should have contained two seperate subwoofers as advertised. They contacted DS18 on my behalf that same day. After ******* contacted DS18 I noticed that DS18 had changed the listing to reflect that the price for this item was per individual subwoofer. On Dec 12th I contacted ******* dist once again to reassure that I was to receive two subwoofers and again they confirmed that DS18 had advertised this item. On Dec 14th I contacted DS18 myself to see if they intended to honor the purchase I made as it was advertised via online chat and they stated that the advertisement was incorrect and that ******* falsely advertised this item(s). Today (DEC 15th) I contacted DS18 again (by phone) to ask if they had any intention of honoring my purchase as it was advertised and again they declined stating that the advertisement was false and it was *******.coms fault however they present me with an invoice to purchase the second subwoofer at half cost. I explained to them that I am 53yrs old and disabled, I live on SSI checks of $841 per month and could not afford to purchase the second subwoofer.Business response
12/16/2022
This was a listing error on Walmarts behalf as they allowed a different seller to make changes to the listing. Selling at this price would result in a loss. As we already offered, we could give you a 50% discount on a second subwoofer, or we can offer you a free return on this product.Customer response
12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Yes I purchased some speaker pods and once I received them I noticed that the mounting straps were to thin and speakers are to heavy so I call them and was sent a RMA and once’s they received them after a week I called and I was told they would send refund but to this day a month and a half later I’m still waiting to this day and every time I call I just get the run around and no refund but they received the speakers back on 2-17-2022 and nothing has changed this is a company it’s not good to deal with because they will tell nothing but lies and it’s no office staff all the people work from homeBusiness response
03/23/2022
The customer ordered a pair of marine speaker towers and opened a return request claiming that the mounting straps are not strong enough to hold the towers. This seemed strange as we have sold thousands of these speakers and never had a complaint about the mounting options failing or being insufficient for the towers. The customer claimed the speakers were new when he returned them, but we received a pair of towers with burnt coils which are usually due to incorrectly wiring and powering the speakers. We informed the customer that even though this damage was not covered under warranty that we could replace the speakers in the housing at a discounted rate, but the customer was not even interested in hearing the options or working with us to come to a solution, he just told us that he wanted a refund even though the product showed signs of misuse and had a voided warranty.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.