ComplaintsforFT A Rapido Cargo Inc

• Initial Complaint

  12/30/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have found this company to make irregular, inconsistent charges for shipments. It is my case, as i have seen several different charges for the exact same item weight and dimensions. A third battery is enroute towards ********, but they are holding this third battery asking for documentation and stating they made mistakes in the previous two shipments. This is unacceptable behavior, and my first step is to contact the BBB for my protection and that of my cargo.

  Business response

  02/23/2023

  Please see scanned business response.

  Customer response

  02/23/2023

   
  Complaint: 18663348
  
  I am rejecting this response because the procedures " which rapido cargo is referring to" and those procedures, policies and regulations implemented with me were applied in an inconsistent manner, we as customers are not aware if a new employee or a more experienced employee is handling our cargo, valuable cargo in most cases, cargo that we entrust to them that will be handled by qualified personnel and consistent procedures and policies. 
  
  I regret to read how you wish to illustrate the email exchange took place in the phrases, " the third battery was received on january 3 2023, was received by another department and the client was notified via email requesting the invoice, which was then sent by him, in the amount of ****, he was notified of the shipping cost and authorized through whatsapp that he agreed"  when the facts are as follows:

   i must say this is the procedure applied only one time to one of my shippments, and is not consistent with my previous charges for the same cargo, once you had my battery in your warehouse you know you can charge whichever amount you please, and that is what you did, rapido cargo charged me $100 for one battery and $200 for another battery. later what i did find out once i received my battery is that the battery was not shipped according to specifications and procedures, if the cargo arrives palletized at your miami warehouse, it should arrive palletized to me, in turn i did not receive my battery in the pallet, and presented signs of mishandling, i guess they knew they had damaged it and were asking for my invoices, because only they knew they had already droped my cargo, and i didn't. 
  
  i also regret to read the phrase " in the end he stayed with the battery and didnt say anything again " when the facts are, it is my purchase of course i will take my battery and sort out the damage later bu presenting a formal complaint, which i did follow the chain of command reporting it per rapido cargo instructions to report it to the final warehouse where gets shipped to me in the last chain of delivery. i was told there was a pending investigation, which up to date i am waiting on a response as to the results of their investigation (since they have cameras to monitor everything, allegedly" 

  so, i regret to reject their response, as it does not reflect the true and honest behavior from a company that i have so much backed up with years of trust and this is how my claim is being handled, yes the battery is an expensive one, so expensive i have my house mortgaged towards this investment, as new technologies become available to consumers to improve daily lives i entrusted reapido cargo which proved to be an incompetent company to manage my claims, let alone handle precious cargo, LiFePo4 batteries can explode if not handled properly, microfractures can lead to overheat, and overheated battery can explode, i am testing the battery and notified my provider which is signaturesoiar from texas and they are closely monitoring the health of my beat up battery, and i am still waiting the resuits of rapidoc argo investigation, what we do not want here is the note in the news, house explodes because of a battery that was delivered after suffering damage. this is what we all dont want here. i am a father and provider of a small family and my loans for this purchase back me up, reapido cargo, please act accordingly.
  
  Sincerely,
  
  *********************************************

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