ComplaintsforConviva Care Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Requested referral, ***************** on May 17, June 7 it had not been sent to a coordinator, I had previous appointment canceled due to no referral, I called and was hostile trying to get a referral, this department at Conviva live Oak needs to have new supervisor, I am changing health care to someone else who can handle patients Request in less time than a monthBusiness response
07/01/2024
After reviewing this concern, the referral was created by the doctor on 5/16/24 and completed and authorized on 6/7/24. At the time, it was entered as a routine referral, and followed the appropriate timeline Conviva currently has in our market for routine referrals. ************** called the office on 6/7/2024 asking about the referral and he was advised it was completed. ************** filed this BBB complaint the day the referral was completed.
Initial Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am awaiting my final disbursement (bonus pay). We have learned funds were sent to my old address. I am told they can't stop payment and resend my funds. Then I'm told they will stop payment and make direct deposit. I'm still awaiting payment. I was told they cannot send me direct deposit because I'm no longer employed with the company. However my former colleague is no longer employed with the company, her bonus payment was delivered via direct deposit. Why would such sum of payment not require signature on delivery and/or sent certified mail? I am no longer employed with Humana/Conviva, my address should have been verified? I'm still awaiting my final disbursement which was mailed out April 30th.Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********** does not answer their phones I called multple times and waited for 15 minutes and got nowhere Then i said yes to call me back when a person is available and NEVER receives a call back This is a waste of time and they do this most of the times that I try to reach them by phone ********** is at ************ *********** ************* ** This is frustrating and not good business I am going to change providers because obviously they dont care!!!!!!!!!!!!!!!Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The ******** ******* Conviva Care Center is not doing their job. I am on the Dexcom BS internal monitor. They are supposed to send a script to CCS Medical to renew supplies sent to me. As of now, I have had 4 times where I have run out supplies because the staff there can't get their s*** together. CCS Medical is the home medical provider. I am sick of the way they have treated me and my needs. I do not blame ****************** or the **** in this office. I blame the staff for their lack of whatever. I want something done about this. I am diabetic. I would be in serious trouble if they messed with my insulin like this. I will tell you that should anything happen to me because of them, my husband will call our attorney and proceed with a negligent lawsuit. I am a retired Medical Assistant. I know the drill for office issues. I never treated my patients the way they treat me. Their actions are EXTREMELY unprofessional. If you need to reach me you may do so at my cell phone. The number is ************. Thank You. *************************Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 27, **************************************************************************************************************************************************** and out of bed after surgery.I called my local ************* care provider located at **********************************************************************************, and asked for a referral for a **** Care nurse to assist me with learning the proper way to get in and out of bed. I was told that the referral would be referred to my doctor and they would follow up with me. Well I did not hear from anyone so I called the office once again on Thursday June 29, 2023 and inquired about my referral. I was asked questions that I had already answered and the end result was the nurse was going to red flag my account for a answer and I would hear back from her that day. This never happened. I called again this morning and asked for a supervisor and was connected to the head referral nurse. She explained to me that I could not have a home nurse since I was not homebound, after being told by my insurance provider it was approved and just need the Dr's ok. She informed me that the insurance provider did not know what they were talking about. So I told her that I was home bound and requested a nurse to which she said they are backed up for weeks and she would have to turn in a new referral and hung up on me.Initial Complaint
05/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I needed a referral in order to see ***************. The referral process indicated that it would be delivered to my doctor, though when I showed up for my appointment, it had not been addressed as needed by Conviva. This unnecessary delay in my medical care undermines my health, and leaves me with a standing painful situation that is again delayed for one month.Customer response
07/05/2023
***BBB Has Received Updated Information From Consumer***
The case has been resolved.
**************************Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am physician fiancee of bedridden patient requiring order for continued home lab work.Customer service creating obstacles and administration "playing games"with routine request for continued approval for blood to be drawn from home bound Conviva patient. Impossible to get Conviva to answer phones and employees with excuses.Conviva not accessible for health needs.Initial Complaint
08/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 5/12/2022, I visited ******************************* at Conviva Care Center. I have Humana PPO insurance and I don't pay any copayment on any In-network visits.I just received a bill for $74.67 from Conviva for the service provided on the above date. According to Humana, I don't owe them anything.After reviewing my Humana monthly statement, I noticed that **************** (Conviva) billed Humana as an "Out-of-network" visit. THAT IS WRONG!I called Conviva **************** and encountered a message stating that they have too many calls and I was asked to leave my name and number for a call back from one of their representatives. Well, they never called me back.**************** used to be under *********************** (PCA). Conviva recently took over PCA and I suspect they didn't properly register with Humana and now they are out of their approved network providers.Today, I visited my local Conviva Care Center and the person handling billing was so clueless and incompetent, just like their other personnel handling and scheduling appointments. I can see why they don't return any calls, because they must have thousands of similar complaints and they can't properly handle them.We had it with Conviva and my wife and I will not be retuning as patients.
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.