ComplaintsforInvest with Henry, LLC
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Complaint Details
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Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been a subscriber for a number of months, at $97.00 billed monthly on the 29th of each month. Early in August, I decided to cancel my subscription. I logged in to their website, but a lengthy search did not come up with any way to cancel a subscription, and no email or phone number to use to cancel. I called the phone listed in your (BBB) website, which is live but which does not identify itself by company, just says leave a message, so I Ieft a message to cancel. I have received no further contact, but today I notice I am being billed again for $97.00, so clearly it has not been cancelled. Resolution sought: No further ******** and a refund of $97.00 for the payment being deducted today.Business response
10/06/2023
We refunded *******************. We hadn't seen his complaint (got lost in spam) we have since reached out and refunded him. Thanks!Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I followed Henry's trades faithfully simply to see him guessing future prospects of stocks base on a hunch (no technical analysis of any kind whatsoever). Several (not all) of his hunches were wrong during during my trading with him. The losses far outweighed the wins and therefore I experienced a significant net loss. The trades were positioned usually over 30 days out so you wouldn't know whether the trades were profitable or not. The 30 money back guarantee was pointless and a gimmick because you wouldn't even realize returns until after 30 days.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.