ComplaintsforGlobal Parts Zone

• Initial Complaint

  08/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a couple of tractor implement parts this past sunday. called number on website today to check status... no answer. Replied to email that was sent Sunday after purchase... cant reply. went to website under live chat... no response. Sent them a message via ******* still waiting on response

  Customer response

  08/16/2024

  GlobalPartsZone Com 
  From:********************************
  To:***************************
  
  Fri, Aug 16 at 3:11 PM
  
  
  Good day,
  
  The order has been placed. It's in the process at the moment. We will provide you with all updates as soon as it's shipped out
  
  Thank you
  ??, 16 ???. 2024??. ? 22:30, *************************** <****************

   

  I received the above message from the company shortly after I filed complaint with you. I don't know if I pushed the panic button a bit too soon, but I just could not get this company to respond by numerous methods. I'm not trying to waste your time but I'm trying to dodge another scam.

  Business response

  08/21/2024

  Good day,

  We would like to express our sincere apologies for the inconvenience caused by the recent circumstances. Unfortunately, our office was closed on Friday, which prevented us from promptly addressing your concerns. It is definitely our fault for not notifying you of this.

  Regarding your order, please keep in mind that delivery time for original parts is usually 7-14 business days as stated on our website. Normally,customers receive a tracking number automatically once it is generated in our system.

  After checking the status of your shipment, we can confirm that the order is currently in transit and is expected to be delivered to your location soon. The tracking number assigned to this shipment is **** 9434911206239355532288.

  If you require any further assistance, please do not hesitate to contact us.

  We sincerely apologize for any inconvenience caused and appreciate your understanding.

  Warm regards.

  Customer response

  08/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased parts in october of 2023, Parts were wrong. **************** gave me address where to return, I did with tracking number. I have been calling weekly ever since for info. All I get is they will check and let me know. Recently they say they can't help me on the phone so I have been sending emails to know avail. My returns meet all there policy standards and I have done what I was told by them. Please help. Thank you

  Business response

  03/21/2024

  1.The amount of the claim is incorrect. It is not $900, it is $427.46 as the item under question is - AMT1704. Attached is a proof of the value. 
  2. The item was bought from the official dealer that certifies that it is correct and orifinal. Attached is the invoice from the dealer. If the item didn't fit, it means that the incorrect number was ordered by the client.
  3. We initiated the return back to the dealer. The part was returned to them, however, the supplier said that they never received it. Therefore, we couldn't issue the refund because the money were on hold with the supplier. 

  4. Today I received a reply from the supplier. They found the box finally. The reason for the delay was that the client returned the item NOT IN ORIGINAL BOX (the pictures of the box are attached). So the factory rejected the returned and it caused the delay. The factory doesn't accept returned without the original packaging. Attached is the letter from the supplier. So the item can't be returned as the buyer violated the policy.

  5. The buyer must provide the address for the return. We'll send the item back. It is not eligible for the return or refund.
  
  
  

  Customer response

  03/21/2024

  I'd like to say that the *** reached out to me and did her best to resolve this situation. Therefore I'd like to retract this claim. Thank you for your help.

• Initial Complaint

  12/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Nov 9th, 2023, I placed an order for two hydraulic cylinders for my tractor loader. The total cost was $1746.46 for the two including shipping. I didn't realize at the time that there are two different loaders available for the **** Deere tractor that I own. The cylinder replacements are also different. One takes part # AH210823 and the other takes part # AH210821. When I found out that I had the wrong hydraulic cylinders for my loader I asked if I could return the ones that I had ordered and re-order the correct ones. That was approved by GMS Brothers. It cost me $126.65 to ship the wrong cylinders back to them. I was told that there would be a 25% restocking fee for the cylinders that I returned. When I asked why I was told that their supplier set the restocking fees. I sent three emails asking them for the contact information for the supplier and never received an answer. It took me several emails and a phone call before I received any refund. The total amount they charged me was $475.22. Which is more than 25%. The cylinders that I returned arrived back in ***** on 11/20/23 but I didn't receive my partial refund until yesterday (12/21/23). I could understand being charged $25 or $50 for the restocking fee but $475.22 is outrageous. It doesn't take any more effort to restock an item that costs $50 than it does to restock an item that costs $1746.46. I needed these cylinders to replace the two that were on my loader, but I would never have ordered them from GMS Brothers if I had known their unscrupulous business practices.

  Business response

  01/04/2024

  Dear ****,

  We are sorry to hear that you have been dissatisfied with the service.

  We have reviewed your complaint and we would like to point out that the policy regarding the return and refund of the parts is publicly available for all our customers on the website.You placed the order #***** for 2 pcs of part AH210823 - Hydraulic Cylinder in Genuine condition which means that the parts were prepared specially for you at the factory. On 11/15/2023 you sent us a message stating that you made the order for the wrong part #s. Once our manager received your message, they contacted a manager from the factory who stated that the restocking fee for this return would be 25% (as it is provided on our website - *********************************************************). Please note that a restocking fee of 25% is charged on all goods returned, unless returned as having manufacturers defect. Since there have been no defects from the manufacturer's side but you made the order for wrong part numbers, this fee is eligible.

  As for the amount of the charged fee, we checked this issue, as well. Unfortunately, our manager made a mistake. However, we are ready to resolve this issue and issue you a refund for $50 as a difference. To be more precise, 2 parts costs $1,697.74 - 25% (of restocking fee)=$1,273.30, which means that the restocking fee should be $424.43, not $475.22. So the difference of $50 should be issued since it was a mistake from our side.

  Thank you!

  Customer response

  01/04/2024

   
  Complaint: 21047467
  
  I am rejecting this response because: I do not believe that the 25% restocking fee is rational on a $1700 order.  They are trying to tell me that their supplier is charging them this fee, but I have asked several times for the contact information for the supplier and have not received that information.  Therefore, I feel that the restocking fee is their doing not the supplier.  A return for an order that costs $100 would be $25.  It doesn't take any more time or paperwork to restock a $1700 return than a $100 order. Let's be real here, it doesn't cost $450 to restock any item I don't care what it is.
  
  Sincerely,
  
  *************************

  Business response

  01/08/2024

  Dear *******,
  
  Thank you for your response.
  
  Please note that you placed the order on our website. Once you decide to purchase the part, you accept order terms and conditions as they are open to every customer. It is up to the customer whether they read the purchase order terms and conditions before placing the order or not.
  
  You might contact our **** Deere dealer which is Ag-Pro and ask them regarding the restocking fee. As we were informed by the dealer, returns are subject to a 25% restocking fee.
  
  The restocking fee is always charged on all parts returned, unless they have a defect from the manufacturer's side. As you confirmed, not wrong parts were shipped to you but you placed the order for wrong part numbers.
  
  Thank you! 

  Customer response

  01/17/2024

   
  Complaint: 21047467
  
  I am rejecting this response because: I have been over charged for the restocking fee and that money has not been refunded to me, they are unwilling to help me with the extraordinary over charge for this restocking even though I have repeatedly asked for contact information for the supplier.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a valve body for a JCB skidsteer for the price of of over ****, said **** days shipping, two weeks later I get an email saying I need to pay $780 more so I said to cancel the order, six days later still no refund.

  Business response

  11/02/2023

  Good morning, *****
  
  Thank you for contacting us!
  
  We can definitely see how this might be frustrating for you.
  
  After some investigation, it turned out that your refund had already been processed on 10/30/2023.
  
  In case you have not received money, we kindly recommend that you contact your bank for any additional information regarding this issue.
  
  The receipt is enclosed.
  
  Thank you!  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a part from GMS Brothers online for $101.02 on 8/4/23.Two weeks went buy and I didnt hear from them and havent received and shipping information.I finally called ************* and asked about my order and they said they will look into it.The company replied back in a email saying there is a change in price and wanted a additional $105.00 to ship the product.I asked for them to cancel the order on 8/16/23 and refund my money back to my bank account.Several emails later they wont respond and havent credited my account.

  Business response

  08/29/2023

  Good morning,
  
  We are sorry for the inconvenience.
  
  Please note that listings on our website cannot be updated automatically. That is why we always ask our customer to check the availability and ********************** price through the phone.
  
  Since you made the order for the *** part, we  immediately processed the order with the factory. However, they informed us that the price for this part has been increased.
  
  The full refund for your order was issued yesterday.
  
  If you have not received the refund, please wait for some more time, or contact your bank.
  
  Thank you 

  Customer response

  08/29/2023

  You must have contacted this business.

  They refunded the money back to my account.

   

  Thank You

  Customer response

  08/30/2023

  You must have contacted this business.

  They refunded the money back to my account.

   

  Thank You

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/19/2023 I ordered part #GX22836 which is a panel that goes on the upper handle of a **** Deere model JS25 push lawnmower. I paid $34.23 for the part and $29.85 for shipping for a total of $64.28 through the Zelle pay service. My order number is 07192023-32224. On 7/21/2023, I received an email from *********************** that was addressed to an "****************" referencing a part #******* which is described as a Joystick with gate. She said the factory changed the price to $410 and wanted to know if the part was still wanted or ship the order without it. Obviously, the email was not meant for me. To make a long story short, I have called several times in addition to replying to the email and have never gotten a response from nor have I been able to speak to this ***********************. When I call a get a different male or female voice and I have to keep explaining my problem over and over again. Everytime I call I get a different story as to what is going on with my order. I have been told it was a delay on the vendor's part. One time I was told that they didn't know when I would get the panel. So I requested to cancel the order and I would have a refund in 3 days. That call was on 7/26/2023 so I should have had my money on 7/29/2023. I requested an email as confirmation of my request and a statement regarding my refund. Of course, I've never received anything. I mentioned the pay service Zelle because the company sports an **** logo as if they are an affiliate but **** customers don't use Zelle they use PayPal. That should have been a red flag for me. There is a similar company on **** but they don't sell the same type of parts. I've reached out to the **** Community for help and the other company with the same name but so far no answer. All I want is a full refund and I promise to never order anything from them again.

  Business response

  08/09/2023

  Good morning,
  
  I am truly sorry for this inconvenience.
  
  As we stated earlier, it was our manager's mistake who was not attentive enough to check the email before sending it to you. That is why the confusion during the communication appeared as our managers found it difficult to recognize what this issue was.
  
  We have answered all your emails and phone calls. During one of our conversations we advised you that the refund would have been done only the next week. Unfortunately, we have an interior problem with the Zelle payment system and our managers are working on its resolution.
  
  We will keep monitoring your order and once it is possible for us, you will receive an immediate refund.
  
  Thank you 

  Customer response

  08/09/2023

   
  Complaint: 20437066
  
  I am rejecting this response because the response is vague. If they were truthful they would admit to telling me that it would take 3 days to get my money. This is the first time I'm hearing of a problem with *****. Regardless, the facts remain that the company is aware that I'm not going to get the part and I am a due a refund. There are ************* to give me refund. One possible form is a check. They have my name and address.

  
  Sincerely,
  ***************************

  Business response

  08/21/2023

  Good day, 

  Please note that we have finally resolved all the issues with Zelle payment. So full refund for your order has been issued to your account on 08/21/2023.

  Thank you! 
  

  Customer response

  08/21/2023

  I received my total refund of $64.28 today and would like to thank you very much for your assistance. If it weren't for you I believe I would have not received anything. They were even stalling with their response by giving vague information. Anyway, this is behind me now and I'm sincerely grateful for your help with past complaints over the years. You do not have an easy job. I'm trying to do better with selecting reputable companies but this one had me fooled since they displayed the **** logo. God Bless You.

  Customer response

  08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for some equipment parts 23/05/2023 order number: 23052023-31634 and paid the full amount plus shipping totaling ******* USD. The items were supposed to have been shipped in *** 14 days. Till today I am yet to receive the items. They promised to send me tracking number for weeks now and never sent it. They initially responded to calls and emails but have since stopped. I tried to cancel the order to retrieve my money but was unsuccessful. The whole act seems to me like a calculated and well orchestrated fraud.

  Business response

  08/07/2023

  Good day, 

  We are really sorry for the inconvenicne this situation caused.

  Please note that it took some time for us to prepare the part from the factory as the they had some delays. We'd like to inform you that your order is in process of being packaged and the freight company will ship your order soon.

  Thank you! 

  Customer response

  08/07/2023

   
  Complaint: 20423900
  
  I am rejecting this response because: Three weeks ago I was told they were left with a single item on my list to receive. I indicated to the company to go ahead and ship whatever they had gathered as I was on the verge of losing the contract. No one came back to me until about two weeks ago that all the items had finally been gathered and had been shipped awaiting tracking number. I am still waiting to receive that tracking number. Now this new excuse. 

  Totally unacceptable. Every time I think these guys cannot go lower than this but they manage to out do themselves.
  
  Sincerely,
  
  *****************

  Business response

  08/21/2023

  Good morning,

  
  Please note that your order has been shipped 08/18 with the ****** ************* with PRO# 016-67115716. You might easily check the transition of the shipment using the following link - *************************************************************;

  
  Thank you!  

• Initial Complaint

  05/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered and paid for May, 1, 2023 at 6:23 PM on **** item #************ order # ************** the amount paid $155.63. the item was shipped to someone in Kingston, ** ***** not to me at the address supplied by **** (****** Brown, *****************************************************************************. I ask for Gobal Parts Zone over night the part (alternator) at their expense to me because it is their mistake.

  Business response

  05/08/2023

  Good morning, ******
  
  Once you sent ** a message on ***** we responded to you at our earliest convenience. Your order#  ************** has been shipped with *** 1Z14V3880318726704. The estimated delivery time is 05/08. We also would recommend that you wait for our answer and read it on **** rather than file a complaint on BBB.
  
  Thanks  

• Initial Complaint

  05/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 28/3/2023, through GlobalPartZone website, I ordered 8 pieces of breather komatsu Payment of $156,02 (include $56 shipping cost) made by personal check and cleared on 28/03/2023.I have not received the items as of this complaint being made. I called them and they always said would send me tracking number the same day later, but never had done that. And they refused to cancel the order after numerious failed promises. And now they refuse answering my calls and emails.I want them either deliver the items, or refund my money

  Business response

  05/08/2023

  Good morning,
  
  Please accept our apologies. We see that your order# ***** placed on 03/28 has been processed. The order was placed with the factory. If you previously checked the listing carefully, you would have noticed that the *** parts are processed within **** business days. Unfortunately, the factory informed ** about the delays of this part late and in case of order cancellation, they would withhold the restocking fee. We contacted them last week and they advised that the order should be shipped soon. We will keep you updated.
  
  Thank you! 

  Customer response

  05/08/2023

   
  Complaint: 20013259
  
  I reject this answer because:
  
  they never told ** the reason for the delay, the first time they said we would receive a shipping tracking number but they never sent ** this number, the second time they told ** our shipping information was not correct and now they said they will send ** the number to track but they have not sent any number to track. If we didn't use their platform to claim this order, they wouldn't have given ** a response. We are still waiting for the delivery( tracking)  number.

  
  Sincerely,
  
  *****************************

  Business response

  05/15/2023

  Hello,

  
  We'd like to inform you that your order has been finally sent with **** UM627391301US. The shipment is in transit. 
  
  Thank you  

  Customer response

  05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 12/9/2022, through GlobalPartZone website, I ordered 2 sets of cat d6c sprocket segments (5 pieces each set, total 10 pieces). Payment of $740 (include $240 shipping cost) made by personal check and cleared on 12/27/2022.I have not received the items as of this complaint being made. I called them at least 7 times, they always said would send me tracking number the same day later, but never had done that. And they refused to cancel the order after numerious failed promises. And now they refuse answering my calls and emails.I want them either deliver the items, or refund my money.

  Business response

  02/10/2023

  Good morning, 

  Please be advised that we checked our communication and all your messages have been answered. As for the phone calls, it is impossible that our managers did not pick up the phone because all communication through phone is recorded. 

  We accept that fact that the shipment was postponed. However, we did everything possible to fulfill the order fast. 

  Please note that your order has been shipped with the following tracking information -

  1. **** 9405511206238580756988; 2. **** **********************; 3. **** **********************; 4. **** 9405511206238580767366; 5. **** 9405511206238580765928.

  Please note that it might take some time for the **** to update the tracking numbers.

  Thank you! 
  

  Customer response

  02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mingxin ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩