ComplaintsforFairFigure, LLC
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive read multiple reviews. And watched all the ******* channels giving out information on this type of credit card even ones where they feature the ceo. Nowhere does it mention that the fees before even using the card comes out to ******!! 500 dollars debited from the company and the other ****** who knows. Charging ***** a change every week ! Im trying to cancel. But their online chat. No one answers. And just asked you for an email. No phone number. Nothing ! Simply put these are hidden fees because no where does it mention this cost! I still havent heard from the companyInitial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am filing a dispute against this company FairFigure for fraud. I registered with them for a business credit card. They started me of with what I thought was $500 limit. While reviewing my account, as of 4/10 and 4/22 they deducted $93.13 each from my account. I never received or activated the credit card. They claim this is a weekly fee for their services. I absolutely did not and would not have agreed to that. I cannot afford that. I am trying to build my business credit, not get into more debt. As a results this transaction as over drawn my account. I reached out to them requesting an explanation as to why my account my deducted. Afterwards, I requested a refund but was advised, I could not receive one. I did not agree to them withdrawing funds from my account for their services. If I used the card, I would understand, but I have nothing and it's less than 2 weeks the account was opened.I am requesting a refund back to my account which would cause my back to refund the *** fees.Business response
04/23/2024
The client claims she never signed up for the service. After providing the client with copies of the signed documents along with their digital facial id verification used at time of signup, we had agreed to cancel the clients contract (even though the contract is binding and cannot be rescinded). Since our customer service is strictly on chat support, we require to send an sms code to the client's phone number we have on file, to be read back to us so we can access the client's file to process the cancellation or make any adjustments. As per the screenshots provided by the client to the BBB, Fairfigure is seen multiple times offering to cancel the account, but the client is refusing to send the sms code. I have also provided a screenshot of the last message sent to the client this morning asking to provide the sms code in order for us to cancel her account. As you can see, the client is being unresponsive and uncooperative to this matter and doesn't seem to want to resolve this matter. It's clients like this who give good companies bad reputations. BBB should not allow these kind of posts, especially where the client provided screenshots to evidence we offered to cancel their service.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.