Customer ReviewsforCelebrity Cruises Inc

We planned this trip very carefully and chose the Celebrity Beyond (Infinite Veranda cabin) to make sure we would have a great view from our room, the contract says 0% view obstruction and that was not what we had, there was a huge blue deck in front of our balcony and every time we stopped, employees walked on this blue deck to clean it. When we were sitting in the chair, it was impossible to see the ocean. I complained even before boarding, as we saw a recent video of the same cabin being partial view. They said that there was no other room available and that I could have a small credit for the next trip, I only have the months of June and July available for having a trip with my family, and it would be impossible to book another trip with the current prices and it's not fair selling it as 100% free view on a balcony when there is a large obstruction. We are very disappointed.

Overcharged my account Post trip will never again cruise with them again. I got charge for something I didnt want and now being charged another 99 something days after other charges where cleared

I haven't even started my cruise with celebrity, but I'm unable to cancel a hotel reservation that's over 2 1/2 months away. Why? Because celebrity uses Priceline and priceline won't accept a cancelation. Why doesn't priceline accept a cancelation 2 1/2 months in advance? Who knows. But if I would have made the reservation directly with the hotel I would've been able to cancel without any penalty. $400 just tossed in the garbage. No one will be in the room...

Tested positive for Covid day before sailing, which was a Sunday, with fever and symptoms. We called Celebrity and rep told us we needed to have our Travel agent call regarding a refund or future cruise credit. Travel agent called and sent test results, note from doctor and copy of Paxlovid rx, which doctor is not allowed to prescribe unless patient is positive with Covid.We got NOTHING from Celebrity. I guess passengers can just go ahead and board with COVID cause they will do nothing for you if you do the PROPER thing and quarantine!! How bad is THAT for all the other healthy passengers on board! Or worse, healthy passengers with underlying health conditions!We have sailed with Celebrity 3 times before missing this one and will NEVER sail with Celebrity and any other cruise line that Royal Caribbean owns. They get a 0

I bought the cruise for ********* on march 26th **** with my brother in-law and they upgraded for veranda for $512 on the same cruise and when I want upgrade for the same cabin they want $1064 because I'm ******** resident so I think it's not ****** to do it's a rasizm they can't explain why they charge more me than my family members it's been hours on phone with them no one can explain to me why I'm willing even pay them more than promotion is now

Bait and switch!!! There should be a class action lawsuit against this company. Same thing happen to me as several people below. I am not a first time cruiser or traveler. However, this is the first time in my over 50 year of traveling I have EVER had this issue. I booked a cruise online on Jan. 6, ****. As always I reviewed everything as well as all policies. I did think it was odd that the hold ****** deposit was so high but proceeded as was under the impression that ther would not be a problem getting refund. Two days later after researching flights I tried calling customer service and could not get through. The next day, day three, Jan 9, ****, I called and asked for a cancelation and refund. I was shocked when they told me yes but I would loss my 900!!! Or I could change my itenary for the price of $200. This is highway robbery. According to the Consumer Protection Act a nonrefundable deposit is supposed to be reasonable first off. Secondly, the consumer is to be aware.There is so much wrong here!!!Also upon my multiple calls and emails: policies changed each time. It was extremely confusing. Emails are not answered and I do not believe anyone truly knows the policy. The answer is just No and they will not flex. I have never worked with a company like this before.Please investigate this company as they are not concerned with their consumers and are taking peoples money.

Celebrity Apex October 16-October 26 2023. ****** and ********************* State room 127.Our 1st time cruising celebrity for our 30 year anniversary recommended by **** and *********************** who use Celebrity often.Ship was beautiful and we were happy with our room and service for the 1st 5 days. Feeling ill went to doctors office. We felt it was right thing to do. We were both diagnosed with Covid which was devastating but knew it was a possibility and quarantined to our room for remainder of our trip. 1st we were given a letter saying we would get a refund for days in isolation. I understand wanting to be safe but hardly anyone wore any PPE while coming to our room. We were asked if we wanted to go on this cruise because ****** and ***** were cancelled and they offered us another time to go but we really wanted to go since I was diagnosed with cancer and had my last treatment in December. They offered us free Wi-Fi but wouldnt refund my husband his 5 days while in isolation. We had to ask for cleaning stuff for our room; and when we got some stuff it was all dried out. It was so heartbreaking to get sick on this cruise that has been booked over a year. We tried our best to comply and make the best out of a horrible situation. On our last night our assigned concierge called to tell us we could disembark a little later and enjoy breakfast down at buffet and take our time enjoying our last couple hours on board. She also told us we would be credited the money for days in isolation which was disappointing since letter stated we would be refunded. Later someone from gangway called us and told us ****** port rules stated we had to disembark at 6:00AM and we had to use a special taxi for 185 Euro and pay cash to go from port to hotel; which cost 25 euro upon arrival to port. We received a letter from the ships doctors stating that we were clear to travel after 6 days in isolation. We felt we were taken advantage. This was unacceptable.

My recent cruise aboard the Celebrity Summit, departing from Miami on 10/30-11/4, was nothing short of a colossal disappointment. The ship's staff displayed a staggering level of rudeness that left me feeling utterly unwanted. Conversations with them were met with blatant indifference, as if my presence was an inconvenience. Guest relations, supposedly there to assist, were utterly inept. They never once proffered solutions, consistently fumbling my requests. The buffet staff took condescension to a new level, their demeanor nasty and unhelpful. The anticipation of a luxurious Celebrity experience was crushed, replaced with an overwhelming sense of belittlement. It became painfully apparent that they cater exclusively to retreat-class clients, leaving the rest of us feeling like second-class citizens. Even as a frequent cruiser, I wouldn't recommend Celebrity to my worst enemy. The manager at guest relations , in particular, seemed perpetually bothered by my inquiries. In summary, steer clear of Celebrity unless you relish the notion of being treated like a lower-class passenger.

BEWARE!!! THIEVES!!! This company does a 'Bait and Switch'. We booked a cruise on October 4, 2023, with a $500 downpayment. We read the instructions and the cancellation policy. It stated we could cancel before the final payment date, November 27, 2023. It said we would be refunded 100% before that date. After we researched the prices for everything, we decided to cancel because they are charging for everything and it was economical. I called to cancel only to be told there were 2 different rates. The more expensive rate was refundable. The less expensive rate was nonrefundable. We booked on their website and it did not show 2 different sale prices as they stated. Then they said it was only refundable within a 24-hour period. Neither of these was stated at the time of booking. Now they want to keep our $500. Then they stated that we could change the date, but there would be a $100 change fee. It said that we could cancel before the final payment date and get 100% refunded, which is the reason we booked in the first place. Companies shouldn't be allowed to take money from customers after deceiving them into a price. This was pure deception!

Was scammed out of Delta eCredits. My wife and I booked a cruise with Celebrity last year that was canceled. After it was cancelled they issued us a full refund for the American Airlines flight, but were given eCredits for Delta. They specifically told us we had one year to use the credits and could book directly through Delta. Last night we tried to book new flights and when ***** looked up the eCredits they said they saw the credits were unused, but celebrity did not list the amount. Today I called Celebrity and spoke with a representative who first lied and said the only way you can use the delta credits is is you book a new cruise (lie) then after putting me one hold came back and admitted it wasn't true. Then she said the only way you can use the credits is if we agree to book the flights through them. She's essentially trying to extort us. We are very disappointed that celebrity would do this to their travelers and it's extremely shady business tactics.