ComplaintsforLove and Harmony, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a cabin for 2 set to sail 2022. There was a mass flight cancelation nationwide and a majority of the ship did not make the cruise including major artists performing missed the cruise. I was put on a list for credit for the next cruise this 2023. I have emails to prove credit and called and sent emails inquiring about my reservation for this year. When I finally got a hold of someone I was told that I was a random mistake and they missed ******* credit and that the cruise is booked. I was told that the Supervisor would be in touch and I have yet to hear from anyone after numerous attempts via email and phone. At this point and based on the prior complaints I am requesting a refund as it seems like the "credit" is a false promise and the cruise is FULLY booked which means someone has my Cabin I ALREADY PAID FOR!Business response
03/15/2023
Hello,
****************** inquiry was an oversight due to change in staff and a breakdown in communication. She will be receiving a refund as requested. Thank you.
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Myself and my Fianc booked the love and harmony cruise in 2019 where we paid a full amount of $3808, where the cruise was to sail to *********** and ******* in April 2020. Due to the rise in the covid cases Love and Harmony cancel the cruise which is no fault of mines, I called the office at the ************** office number that they provided and request a refund. They told me that they were not offering any refund for the cruise and I will be booked automatically for the upcoming cruise, they send email stating that we will be compensated for the next cruise, My fianc and I are both nurses and none of us could get the time to go on the 2022 cruise because their was not enough nurse to cover shifts. I call the ************** number numerous times and ask again for a refund and I was told I have to speak to *******/****** at his personal number ************. I reached out to him and he told me he was going to try to sell my cabin and I will get a refund then and he would reach out to me in two weeks. Two weeks passed, two months pass and within this time I called ******* over 45 times he never return any of my calls. I decide that since they refused to give me a refund I will booked for the 2023 cruise with the credit that they have. I called the office last week late April and interestingly I got ******, I asked him why he did not return my called he said he apologized because they have him going to the Bahamas, and ******* to meet artist and he has to deal with a lot of clients so he was very busy. He apologized and said he will book me for the cruise. I did not get a confirmation from him so I called him back, he said he did not remember speaking to me and he would not have told me he would have book me because does not do that. He said he cannot speak to me because a loud, I called back in the afternoon and spoke with ****** who told me ******* said I cannot get a refund because I did not have covid. Would just like a refund are credit for us trip.Business response
04/26/2022
Hello,
All passengers were issued a credit because of the postponement of the cruise due to Covid. The cruise is nonrefundable, however, we offered clients to participate in our transfer program where we would attempt to sell their cabin on their behalf. We do not guarantee the sell but we attempt to sell it. In order for us to do so, she would have had to sign the proper paperwork. We do not have any paperwork for her.
Her last sentence isn't clear. She can not get a refund at this point. However, she still has her credit that she always had to use for 2023.
Initial Complaint
03/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am very surprised that you are sending this to me now, this information. I spoke **** who was the Representative on the initial planning of this Cruise. On January 2020 when everything shut down because of the outbreak of COVID that I would here from love and Harmony, no communication at all from anyone, 2020 passed 2021 passed no communication, on January 19,22 spoke with ******* about the problem ,promised to call no call received. On February 12,22 a ******************* spoke to me at length and his Supervisor would call on Monday February 14 no call received ,spoke with Mr ***** on two accusations the last time was Yesterday Monday 13,2022 promised to call back no call receive. So I will try to get some Legal Advise on how to proceed with this. My reservation # ******* I was promised by **** and ***** that we would try sell the Rooms and someone will get back to me , no call no message received looking forward to hear from someone soon. Thank youBusiness response
04/09/2022
There was a process in receiving a refund and that was participating in the transfer program. The program was our attempt to sell your cabin on your behalf (not guaranteed) and then a refund could be issued. In order to participate, an authorization form had to be completed. Once the forms were filled out completely and signed, the attempt to sell the cabin was made.
Further research is currently taking place on your situation. We will be in contact.
Customer response
04/11/2022
Complaint: 16946786
I am rejecting this response because: IVE MADE NUMEROUS ATTEMPS TO SPEAK TO SOMEONE AND I KEEP GETTING THE RUN AROUND ABOUT THEM GETTING BACK TO ME. THEY DONT ANSWER CALLS AND ITS FRUSTRATING
Sincerely,
***************************** WestBusiness response
04/25/2022
Hello,
It appears that several agents have spoken to ************************* and if in fact they offered to sell her cabin, they had to provide her information about the transfer program. That program was an attempt to sell her cabin on her behalf, not a guarantee. Furthermore, she would have had to sign an authorization form to participate in the program. We have never received paperwork from her authorizing us to sell her cabin. We can't be held liable when the proper protocols are not followed. ************************* has to take responsibility if she forgot or neglected to do so. Everyone who followed the protocol, received a refund if their cabin was able to be sold.
Business response
05/04/2022
***************************** cabin was not sold. We attempted to sell it but she is aware that it wasn't guaranteed that we could. She has a credit for the 2023 sailing.Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In December 2019, I made reservation to go on a cruise by way of ***************************** Cruises LLC, my booking date was from April 6th to April 11th 2020. Due to the Covid pandemic, no one was able to go on cruises during the most rampant months of the pandemic, especially the months of *********** 2020. Fast forward a year or so later, ***************************** Cruises decided to give me credits for the $1,500.00 spent for the reservations in lieu of a full refund, even though the authorities had advised all travel agencies, cruises, airlines & all hospitality places to give full refunds to customers/reservations that have been hindered by the pandemic. The pandemic has taken an emotional toll on me after the loss of many loved ones, I dont need to be reminded of it by taking another cruise, Im hoping BBB can help remediate the situation & get me a full refund from ***************************** CRUISES LLC.Thanks Re: Reservation #: *******Business response
05/04/2022
******************** was supposed to rescind her complaint with BBB as she received a credit and is booked for 2023.Initial Complaint
09/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $900 towards the 2019 cruise, however I was hospitalized with a cardiac arrest before sailing so I wasn't able to sail. After recovering I contacted Love and Harmony and spoke to ****** and she promised to give me the credit towards a future sailing. The cruise did not sail in 2020 or 2021 and I asked that it be credited now towards the 2022 sailing or issue me the refund. They have refused both my requests.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.