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          Additional Information

          Not BBB accredited

          Royal Caribbean Group

          View full profile

          This is a multi-location business.

          Find a Location

          Royal Caribbean Group has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Royal Caribbean Group

              1050 Caribbean Way Miami, FL 33132-2028

            • Royal Caribbean Group

              14700 Caribbean Way Miramar, FL 33027-4161

            • Royal Caribbean Group

              1007 North American Way Miami, FL 33132

            • Royal Caribbean Group

              1080 Port Blvd Miami, FL 33132

            • Royal Caribbean International

              4729 S Palisade St Wichita, KS 67217-4925

            Headquarters
            1050 Caribbean Way, Miami, FL 33132-2028
            BBB File Opened:
            6/10/1999
            Years in Business:
            35
            Business Started:
            5/12/1989
            Business Incorporated:
            5/7/1991
            Type of Entity:
            Corporation
            Alternate Business Name
            • Azamara
            • Royal Caribbean Cruises Ltd., A Liberian Corporation
            • Royal Caribbean International
            Business Management
            • Ms. Viviana Gonzales-Lopez, Guest Experience Management
            • Ms. Ily Rendon, Guest Experience Management
            • Mr. Jason T Liberty, CEO
            Contact Information

            Customer Contact

            • Ms. Viviana Gonzales-Lopez, Guest Experience Management
            • Ms. Ily Rendon, Guest Experience Management
            Additional Contact Information

            Fax Numbers

            • (316) 554-5850
              Other Fax

            Phone Numbers

            Website Addresses

            Additional Business Information
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            In Re: Royal Caribbean Cruises, LTD

            As of April 3, 2024

            Attorney General Announces Settlement with Royal Caribbean Cruises Ltd. over Cancelled Jazz Cruises
            Cruise Company to Return Nearly $1.3 Million to Maryland Consumers

            The Maryland Attorney General announced today that his Consumer Protection Division has entered into asettlement resolving an investigation into Royal
            Caribbean Cruise Ltd., d/b/a Royal Caribbean International, regarding 2021 and 2022 Capital Jazz “SuperCruise” sailings. Tickets for the cruises were sold by a Maryland-based company, Capital Jazz,Inc., but the cruises were cancelled during the COVID-19 pandemic. Capital Jazz is not a party to this settlement, but Royal Caribbean has agreed to pay amounts owed to consumers who have not received refunds from Capital Jazz.

            Under this settlement, Royal Caribbean has agreed to pay nearly $1.3 million in refunds to consumers who were scheduled to embark on the Capital Jazz SuperCruises, as well as a $100,000 payment to the Attorney General’s Office.

            As part of the settlement, Royal Caribbean has also agreed to update its Resale Cruise Ticket Contracts and website to inform consumers of their ability to obtain refunds, including under recent changes to the Federal Maritime Commission’s regulations.

            Consumers who have not received a refund related to the Capital Jazz SuperCruises do not need to take any action. Consumers who have not yet received a refund will receive a check in the mail within the next three months. Consumers with questions about the Attorney General’s settlement with Royal Caribbean
            can call 410-528-8662.

            https://www.marylandattorneygeneral.gov/press/2024/040324.pdf

            Business Categories
            Cruises

            Contact Information

            1050 Caribbean Way

            Miami, FL 33132-2028

            Visit Website
            (800) 256-6649

            Accreditation

            This business is not BBB Accredited

            Years in Business: 35

            BBB Rating

            B

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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