![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLibertyX
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attempted to make a purchase from an online retailer who requested payment through bitcoin that was ultimately processed by LibertyX. The seller turned out to be fraudulent, and I ultimately did not receive the product after making the payment through 4 separate transactions totaling $3,235. I contacted my financial institution, ******************** which initiated chargebacks through LibertyX on all 4 transactions. Three of the transactions were found to be valid as fraudulent transactions and refunded, while the 4th was not. The stated reason for denying the fourth was the same as they found the others valid. In a letter from First Citizens Customer Response Team, which I will upload, stated ********* attempted in good faith to chargeback the disputed amount. However, LibertyX's financial institution did not accept the chargeback. Since this is a dispute with the merchant over the validity of the charges, you must work directly with LibertyX to reach a resolution." It seems sensible that since First Citizens found my claim to be genuine enough to act in good faith on my behalf that LibertyX should as well, especially since they also found my claim valid for 3 of the 4 constitutive transactions of my purchase. I'd like the deserved, positive, recompense to my loss.Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My son was conned into depositing a bad check from a company offering him a job, and then they instructed him to purchase bitcoin from LibertyX. I simply want LibertyX to refund the transactions totaling $6,400.00 which was essentially stolen from my son. They claim this is impossible, which I believe to be an excuse for not making it right. They can put a hold on the account that stole my son's money but can't pull the money back from it? I have attached the current correspondence to this point and the receipts for the three transactions I want refunded. Please contact me as soon as possible to let me know if anything can be done.Thank you, ******************************* ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.