Business ProfileforViper Tec, Inc

On Dec 1st, Viper Tec advertised a promo FREE Record OTF with every order over $99. I spent over $99, I received the promo mentioned in my cart, and the promo was present on my order confirmation page as well as my invoice in my email that Viper Tec sent. 12 days later, my order still has not shipped, although it had a tracking number assigned on Dec 11th, 10 days after order. I logged into my account to check the status of my shipping, and the order says it is fulfilled, but something different was on my order page on their website now. It now said I was not receiving the advertised promotion for the Free Recon OTF, instead it showed Free Mini OTF and small OTF. This is not the promotion that was advertised and it was switched without my knowledge nearly 2 weeks after the original order was placed. This is a clear bait and switch. They have not returned my emails, I have also reached out to them on social media, and they have not responded there. I have also called their available phone numbers and the phone rings and rings and nobody ever answers. I am attempting dispute resolution through BBB prior to issuing a chargeback on my card which performed the transaction. Either refund me the full amount, or send me the promotional item as advertised, being the Recon OTF