ComplaintsforFunxion White Glove Service LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visited El Dorado Furniture (************** store) on Sunday 1/21/2024 to furnish an investment home in *****. I spent about $21k on bedroom sets and mattresses and also added white glove service delivery to the order without knowing it was done by a third party company (Funxion White Glove Service)i received several calls starting on Monday 1/22/2024 from Erly and ******* from Funxion White Glove Service LLC to schedule delivery. I wanted delivery asap at first and they offered either to pick up on Friday 1/26/2024 or 2 weeks thereafter so I indicated to hold off until I closed on my new home on 1/26/2024 and found a good date for all the items to be delivered. On 1/23/2024, I received several calls again from both Erly and ******* from Funxion to rush the delivery and I told them I WOULD CALL THEM BACK AND CONFIRM DELIVERY DATE. I DID NOT AUTHORIZE DELIVERY YET. I was very specific both to Erly and ******* from Funxion (I have all the phone records to document this). However. i came to find out on Sunday 1/28 and Monday 1/29 when I came back to the store after not being able to resolver over the phone for a partial return (mattresses only) that the merchandise had already been picked by Funxion without my authorization resulting in charges I am disputing for the entire white glove service delivery ($2,820) on top of 7% restocking fee since Funxion had already picked up from the stores warehouse. I am requesting a full refund to my credit card. I will seek legal action if El Dorado (your client) does not agree to a full refund on my credit card and will include your conpany in this dispute as it is part of the transaction and also responsible for the charges made by El Dorado.Business response
02/05/2024
Please be advised that our responsibility is to El Dorado (who is our client) not El Dorado's clients.
Any issue regarding the release of furniture should be discussed with El Dorado, as well as any charges incurred.
We suggest calling El Dorado directly to dispute said charges/issues. We are simply a 3rd Party Service Provider and have no control in regard to El Dorado's operations. For clarification, Erly is not an employee of Funxion.
Listed below is their contact information for your convenience.
**********************************************
********************************************************************
**************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.