ComplaintsforDental Team of Miami

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Fri, 5/24/24, I visited The Dental Team of Miami with my daughter for the first time. In the end, our in-office experience was disappointing to say the least. Neither my daughter or myself felt comfortable with the *******, and I strongly believed they were trying to take advantage of us financially. They presented me with a $5,000 treatment plan (after insurance) to address several issues that I did not believe were present. I was never shown my x-rays or proof of the "issues" that needed to be addressed IE a cracked tooth, cavities, and approximately 7 fillings. Regardless, I didn't make a fuss and just found a different ******* for a second opinion. For context, the second ******* did not find any of the aforementioned issues and only needed to treat for ~20% of what was on their treatment plan.Fast forward to now and I 100% believe they were trying to get the most they could out of my insurance/ visit. I received a bill for $45 for an x-ray they completed on my daughter. My husband called the dental office and they advised the insurance did not cover the x-ray because the benefit had been used in 2022. The receptionist went on to explain that their office failed to verify my available benefits prior to our visit. She said the insurance was verified and they had a schedule of covered services, but nobody actually called to verify our available benefits. Essentially, The Dental Team of Miami made an assumption, rendered services based on their assumptions and is now sending me the bill for their failure. Ultimately, my husband spoke with the office manager, *******, and explained the situation. Her response to the matter was that they would send the bill to collections.It should be noted that during the in-office visit, the x-rays were completed without any explanation of what type of x-rays were being completed. Additionally, during the visit I explicitly advised "only what is covered by the insurance", and upon leaving was told "You're all good".

  Business response

  08/21/2024

  Patient was contacted multiple times, as well as their spouse to resolve the issue as well as to go over the treatment plan once more to make sure they were understanding that the charges being spoken of were for both patient and their Child treatment, as well as one of the procedures being optional. This was clarified to them since the very first visit. 

   

  Both patients never went ahead to start treatment, and have not answered any of our attempts to contact them. The also no longer have a balance on our end, as this was written off as a professional courtesy. 

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