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ComplaintsforNational Highway Safety Administration, LLC
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Complaint Details
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Initial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was given this as a credible way to achieve ELDT training towards my CDL license but when I went to my DMV they told me this wasnt what I needed. Therefore, I went to a driving school to inquire and to get a better understanding because I received a certificate from this company. They told me is was for nothing and that I wasted my money, so in order for me to obtain my license, I had to enroll in driving school and the ****** I paid for this certificate was for nothing!! I would like a refund because its false information!! Its not fair to spend this type of money to turn around and have to take a course thats accredited that costs ******* and has the correct credentialsBusiness response
05/27/2022
We are providing our customer with a full refund for their order, as they have requested. However, we feel that they or the driving school they contacted may have misunderstood the purpose of our course and how it relates to current federal law. We are in fact approved by the ***** to provide online ELDT Theory training.
Individuals pursuing their CDL are required by law to complete ELDT Theory training and our certificate is valid for that purpose. We immediately report their completion to the federal registry. The Theory training requirement is not to be confused with the additional requirement to receive behind-the-wheel training and testing from a CDL school. The law allows students to take our ELDT Theory course online, and then proceed to take the behind-the-wheel portion with another school, thus saving the student time and money.
If that school is requiring them to complete ELDT Theory (classroom) training as part of their program, they can inform the school that they've already completed Theory training, and their results have already been reported to the national registry.Customer response
05/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.