Business ProfileforCraig Electronics, Inc.

I purchased a Magnavox Stereo system from a dealer on Amazon and it proved to be defective after a short period of use, but past the time allowed for return by Amazon. The product was guaranteed by Craig Electronics and I wrote for for reimbursement of purchase price on 1/5/24. It was acknowledged the same day and assigned request 8292.. I tried to get a response with additional emails and finally did receive a substantive message (2/1/24) which confirmed I was eligible for reimbursement as long as I filed within 90 days after the 30 day period when the item should be returned to the seller. The second was on 3/22/24 apologizing for the way customer service had handled their responsibilities and promising an $80 gift card would be sent to me. Between the two messages my email responses were to assign me a new request number or simply to say the office was closed when my message was received. I have copies of the messages I sent, including the photos of my original purchase and the responses sent by Craig Electronics which I can forward to your email address, but I am unable to download them. I am looking for Craig Electronics to fulfill the guarantee that appears in their message and as part of the Magnavox warrantee for a defective product.