ComplaintsforBallroom Events Banquet Hall
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The owner canceled my rental hall service and didnt issue me a refund after I told her that I wouldnt be needing her decoration services anymore. The decoration services and hall rental services are charged as separate services. Once I explained that I was no longer moving forward with the decoration services but wanted to keep the hall rental services, she told me that I owed fees for canceling the decor service. She never mentioned cancellation fees before hand. Once I questioned her about the fees she started being very unprofessional and disrespectful. She then said she would need to discuss with her team on whether they will be moving forward with allowing me to continue to rent the hall. She then proceeded to ignore my calls and texts and refused to refund my money saying that I was no longer a rental hall service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.