ComplaintsforNamirsa Inc

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  - Transaction Date: 19th Nov 2023 - Bank statement transaction date as 20th Nov 2023 due to time difference between ********* and *************.- Paid USD ****** (AUD ******)- Business advertise - Lifetime warranty with Try for 30 Days Risk Free - I'd like to have a full refund on this purchase - The first attempt to charge the massage gun made my adapter burst with an electrical burnt smell and the gun completely stopped working. It was on the same day I purchased it in my hotel room in the *** (not abroad) hence the merchant can't argue about the power incompatible issue. It's a "Travel Mini" massage gun, they only supply a USB C cable to charge, not even with a fully equipped power charger.It's clearly not my adapter issue because it had been used for my other electronic devices without any issues for months traveling overseas and in fact I used the adapter the day before with my laptop.- The merchant offered 50% of the unit refund or overseas shipping to them on my own cost which is not the option I'm looking for.- Receipt for order #**** - They are advertising the "lifetime warranty with 30days Risk Free Try" on their webpage as well as at the event stall they set up. There was no refund policy included in the invoice/receipt so there was no way for myself to find it out at the event.- I clearly discussed in person with their staff at the event that I'm an overseas traveler which means it'd be harder for me to get the benefits they are advertising once I go back to ********* to make sure there is no misunderstanding.- I called the owner of the business the next day to discuss how/where I can leave this device before I leave the *** so I can avoid the hassle. His response was that their customer team will contact me within 24 hours which didn't happen.I did everything that I was requested in a timely manner by them but it took 17 days for me to have their 4 responses without any proper resolutions. Such an unfair and unethical trading for consumers.

  Business response

  12/13/2023

  Hello, the company has a no refund policy stated when customers purchase at events/conferences for items on sale. In this case the item was discounted more than 35%. We believe the malfunction was caused by the type of adapter used by the customer. We offered the customer an exchange of no cost to them, a 50% refund and new product and a new product with them just covering the cost of shipping. The customer decline all three options 

  Customer response

  12/24/2023

   
  Better Business Bureau:
  

  I disagree with the point of the business made in their response regarding my adapter. 

  However, the business separately responded to my email (attached file) and I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Yangmi Cha

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩