ComplaintsforLennar Homes, LLC

• Initial Complaint

  09/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lennar advertises that they have warranty on their homes they sell you. If you have a problem you are supposed to go to the website and file a request for service. I have made several requests since February 2021 my move in and they refuse to respond. It is now going on 7 months and our warranty is almost expired. So they advertise a warranty but just wait till it's expired and don't address any problems. Our fence keeps falling, we have a cracked tub and wall, our drive way is wrong and we have to drive off the crib to exit out drive way, our attic is filling with dryer lint which is a fire hazzard, we have multiple spots on the carpet and flooring that are lifting, the screens on the windows are too small and bugs come in the home, the air conditioning is not operational in some rooms, we were never giving directions on how to work the home wifi, or lights, there are sooooooooooooo many requests we have put in which have never been addressed.

  Business response

  09/30/2021

  Business Response /* (1000, 8, 2021/09/30) */ Thank you for taking the time to contact us with your concern. Our Director of Customer Care has been attempting to make contact with you at the provided phone number. Additionally, please check your email from him as well. We look forward to hearing from you. Consumer Response /* (3000, 10, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have to date never received an email from the business. Due to excessive spam calls I now have a new phone number so I haven't received any calls. Business Response /* (4000, 12, 2021/10/04) */ Please email me the phone number you would like to be reached on. You can send an email to *********************@lennar.com with Attn to *****. Consumer Response /* (4200, 14, 2021/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email is listed on each request I have submitted to Lennar for repairs. As I have stated to date no email has been received from Lennar to date. My can be reached at **********@gmail.com or ***********@gmail.com. Business Response /* (4000, 16, 2021/10/08) */ Thank you for that information. I've shared this with our upper management team to reach out. We have the following email in our records, ******@mac.com. Would you like it changed to **********@gmail.com or ***********@gmail.com? Consumer Response /* (4200, 18, 2021/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not know who's email that is but it is not mine Business Response /* (4000, 22, 2021/10/27) */ Thank you for connecting with our Director of Customer Care and Customer Care Field Associates. We've attempted to previously make contact with you but found the phone numbers were inactive. We received information from you regarding your preference to communicate solely via email. We've communicated this to our operations team and Customer Care team. The email we have on file for you now is **********@gmail.com. Consumer Response /* (4200, 24, 2021/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have not read any previous messages on here at all. Also you have not fulfilled and work orders since February 2021. Business Response /* (4000, 33, 2021/11/16) */ Our team previously had a hard time reaching you. The contact information in your account contained phone numbers that were not in service. Also, our Trades had an invalid email address for you, making it impossible for our trades to make contact. You've provided us with updated information that we will use moving forward. Consumer Response /* (4200, 35, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email address is very much active. You have made no attempt to contact me via email to date. Also there are outstanding work orders some dating back to February 2021 that have yet to be addressed. My email is **********@gmail.com and work email is ***********@gmail.com as previously stated numerous times. Lennar has made no attempt to repair the items in over 6 work orders or to contact me via email as requested so I can have records of the conversations. Lennar has canceled work that was supposed to be done with out notifying me and also has canceled work orders out of retaliation for reporting them to the BBB. Business Response /* (4000, 37, 2021/11/17) */ We didn't have your correct contact information on file previously and were not able to communicate with you effectively. Now that we do and our team is aware of your desire to communicate via email, we look forward to reviewing your concerns. Consumer Response /* (4200, 39, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie!! I have confirmation email from each service request placed that confirmed to the **********@gmail.com email. Also I have emails dating back to September 2020 when I purchased my home from Lennar on the same email. You all changed the email on your on not at my request to a fake email because you do not want to complete the requests. Which you have not done as previously stated there are multiple requests outstanding some dating back as far as February 2021 that still have not been addressed!! Business Response /* (4000, 43, 2021/12/07) */ We're sorry you feel this is the case. We take every service request seriously and have a full team behind the requests processing and having them completed. Our team and trades were using your phone number to contact you prior to knowing you prefer to communicate via email. Nonetheless, our team now knows to communicate with you only through email. Consumer Response /* (4200, 45, 2021/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) To date please let the record show that there are still outstanding work requests some dating back to February 2020 and no effort has been made on behalf of Lennar to address any concerns. Also please let the record show that in this very correspondence they have lied and tried to say they had a different email on file for me that they had been emailing when in fact that was a lie. Not only did they have my correct email but the correct email was placed on every single work request as required to make a request and the correct email is on file with the Lennar office from when I purchased the home. Business Response /* (4000, 49, 2021/12/20) */ Our Trades have notified us that unfortunately they haven't received any response back on the emails they recently sent you. Unfortunately we are at a point where there is nothing further for us to do other than await your response to our Trades. Consumer Response /* (4200, 51, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not one email has been sent. This again is a LIE!! Lennar continues to lie and I'm glad it's on record because in court when they are asked to show proof of these emails they will not be able too. First they said someone changed my email from when we purchased the home then they admitted someone wrongfully changed my email now they are esending emails to either **********@gmail.com or ***********@gmail.com and they aren't getting a response. Wow the lies just never end with Lennar. Please let the record show that Lennar is now retaliating for this complaint and refusing to fix anything that was sent to them in worry requests dating back to February 2020. Retaliation is illegal. Not keeping to a housing contact is illegal. They are a very dishonest company. Lennar please produce these phantom emails that haven't been responded too. Please include dates and times. When you can not do so I hope you will stop the dishonesty and proceed with the work requests. Business Response /* (4000, 53, 2021/12/21) */ Please see the screenshot of the contact information we have on file for you. Consumer Response /* (4200, 55, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review your response from 10/8. It is listed here on record. Lennar still has yet to make any effort to repair any work requests dating back to February 2020 this is now 10 months of waiting for repairs. Business Response /* (4000, 33, 2021/11/16) */ Our team previously had a hard time reaching you. The contact information in your account contained phone numbers that were not in service. Also, our Trades had an invalid email address for you, making it impossible for our trades to make contact. You've provided us with updated information that we will use moving forward. Consumer Response /* (4200, 35, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email address is very much active. You have made no attempt to contact me via email to date. Also there are outstanding work orders some dating back to February 2021 that have yet to be addressed. My email is **********@gmail.com and work email is ***********@gmail.com as previously stated numerous times. Lennar has made no attempt to repair the items in over 6 work orders or to contact me via email as requested so I can have records of the conversations. Lennar has canceled work that was supposed to be done with out notifying me and also has canceled work orders out of retaliation for reporting them to the BBB. Business Response /* (4000, 37, 2021/11/17) */ We didn't have your correct contact information on file previously and were not able to communicate with you effectively. Now that we do and our team is aware of your desire to communicate via email, we look forward to reviewing your concerns. Consumer Response /* (4200, 39, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie!! I have confirmation email from each service request placed that confirmed to the **********@gmail.com email. Also I have emails dating back to September 2020 when I purchased my home from Lennar on the same email. You all changed the email on your on not at my request to a fake email because you do not want to complete the requests. Which you have not done as previously stated there are multiple requests outstanding some dating back as far as February 2021 that still have not been addressed!! Business Response /* (4000, 43, 2021/12/07) */ We're sorry you feel this is the case. We take every service request seriously and have a full team behind the requests processing and having them completed. Our team and trades were using your phone number to contact you prior to knowing you prefer to communicate via email. Nonetheless, our team now knows to communicate with you only through email. Consumer Response /* (4200, 45, 2021/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) To date please let the record show that there are still outstanding work requests some dating back to February 2020 and no effort has been made on behalf of Lennar to address any concerns. Also please let the record show that in this very correspondence they have lied and tried to say they had a different email on file for me that they had been emailing when in fact that was a lie. Not only did they have my correct email but the correct email was placed on every single work request as required to make a request and the correct email is on file with the Lennar office from when I purchased the home. Business Response /* (4000, 49, 2021/12/20) */ Our Trades have notified us that unfortunately they haven't received any response back on the emails they recently sent you. Unfortunately we are at a point where there is nothing further for us to do other than await your response to our Trades. Consumer Response /* (4200, 51, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not one email has been sent. This again is a LIE!! Lennar continues to lie and I'm glad it's on record because in court when they are asked to show proof of these emails they will not be able too. First they said someone changed my email from when we purchased the home then they admitted someone wrongfully changed my email now they are esending emails to either **********@gmail.com or ***********@gmail.com and they aren't getting a response. Wow the lies just never end with Lennar. Please let the record show that Lennar is now retaliating for this complaint and refusing to fix anything that was sent to them in worry requests dating back to February 2020. Retaliation is illegal. Not keeping to a housing contact is illegal. They are a very dishonest company. Lennar please produce these phantom emails that haven't been responded too. Please include dates and times. When you can not do so I hope you will stop the dishonesty and proceed with the work requests. Business Response /* (4000, 53, 2021/12/21) */ Please see the screenshot of the contact information we have on file for you. Consumer Response /* (4200, 55, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review your response from 10/8. It is listed here on record. Lennar still has yet to make any effort to repair any work requests dating back to February 2020 this is now 10 months of waiting for repairs. Business Response /* (4000, 63, 2021/12/22) */ Additionally, our Director of Customer Care will follow up with them after the Holiday to check on the status on their end and will communicate with you directly on the approved email address. Business Response /* (4000, 64, 2021/12/22) */ I'm sorry I may not have been clear. After the comment on 10/8 and your confirmation of us having the incorrect email, we updated the contact information to reflect the correct email address. All our Trade Partners from that day have your correct contact information to contact you. Consumer Response /* (4200, 66, 2021/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is a lie. I have emails from Lennar purchase office, from Lennar Mortgage, Lennar referrals, Lennar from putting in the work requests dating back to September 2020 and they all had the correct email. So I lied and stated that after I put on the maintenance request and received a confirmation email to the correct email somehow it was changed to a completely different email even though my email has been on file with Lennar since September 2020. Lennar is a dishonest lying company. I have emails to back this up. Instead of admitting fault on your own behalf you made up some lie about having the wrong email. Please check all correspondence since September 2020 and they all have the correct email. Please check all work request they all have the correct email. All this is distracting from the point that you have not addressed any maintenance request since February 2021.

  Business response

  09/30/2021

  Thank you for taking the time to contact us with your concern. Our Director of ************* has been attempting to make contact with you at the provided phone number. Additionally, please check your email from him as well. We look forward to hearing from you.

  Customer response

  10/01/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have to date never received an email from the business. Due to excessive spam calls I now have a new phone number so I haven't received any calls.

  Customer response

  10/04/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  My email is listed on each request I have submitted to Lennar for repairs. As I have stated to date no email has been received from Lennar to date. My can be reached at ******************** or **********************

  Business response

  10/04/2021

  Please email me the phone number you would like to be reached on. You can send an email to ********************************************** with Attn to Selma.
  
  

  Business response

  10/08/2021

  Thank you for that information. I've shared this with our upper management team to reach out.
  We have the following email in our records, *************** Would you like it changed to ******************** or **********************

  Customer response

  10/08/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not know who's email that is but it is not mine

  Customer response

  10/27/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  You have not read any previous messages on here at all. Also you have not fulfilled and work orders since February 2021.

  Business response

  10/27/2021

  Thank you for connecting with our Director of ************* and ************* Field Associates. We've attempted to previously make contact with you but found the phone numbers were inactive. We received information from you regarding your preference to communicate solely via email. We've communicated this to our operations team and ************* team. The email we have on file for you now is *********************

  Business response

  11/16/2021

  Our team previously had a hard time reaching you. The contact information in your account contained phone numbers that were not in service. Also, our Trades had an invalid email address for you, making it impossible for our trades to make contact. You've provided us with updated information that we will use moving forward.

  Customer response

  11/16/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  My email address is very much active. You have made no attempt to contact me via email to date. Also there are outstanding work orders some dating back to February 2021 that have yet to be addressed. My email is ******************** and work email is ********************* as previously stated numerous times. Lennar has made no attempt to repair the items in over 6 work orders or to contact me via email as requested so I can have records of the conversations. Lennar has canceled work that was supposed to be done with out notifying me and also has canceled work orders out of retaliation for reporting them to the BBB.

  Business response

  11/17/2021

  We didn't have your correct contact information on file previously and were not able to communicate with you effectively. Now that we do and our team is aware of your desire to communicate via email, we look forward to reviewing your concerns.

  Customer response

  11/18/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a lie!! I have confirmation email from each service request placed that confirmed to the ******************** email. Also I have emails dating back to September 2020 when I purchased my home from Lennar on the same email. You all changed the email on your on not at my request to a fake email because you do not want to complete the requests. Which you have not done as previously stated there are multiple requests outstanding some dating back as far as February 2021 that still have not been addressed!!

  Business response

  12/07/2021

  We're sorry you feel this is the case. We take every service request seriously and have a full team behind the requests processing and having them completed. Our team and trades were using your phone number to contact you prior to knowing you prefer to communicate via email. Nonetheless, our team now knows to communicate with you only through email.

  Customer response

  12/08/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  To date please let the record show that there are still outstanding work requests some dating back to February 2020 and no effort has been made on behalf of Lennar to address any concerns. Also please let the record show that in this very correspondence they have lied and tried to say they had a different email on file for me that they had been emailing when in fact that was a lie. Not only did they have my correct email but the correct email was placed on every single work request as required to make a request and the correct email is on file with the Lennar office from when I purchased the home.

  Business response

  12/20/2021

  Our Trades have notified us that unfortunately they haven't received any response back on the emails they recently sent you. Unfortunately we are at a point where there is nothing further for us to do other than await your response to our Trades.

  Business response

  12/21/2021

  Please see the screenshot of the contact information we have on file for you.
  See Attachment/File: Screen Shot 2021-12-21 at 2.13.46 PM.png

  Customer response

  12/21/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Not one email has been sent. This again is a LIE!! Lennar continues to lie and I'm glad it's on record because in court when they are asked to show proof of these emails they will not be able too. First they said someone changed my email from when we purchased the home then they admitted someone wrongfully changed my email now they are esending emails to either ******************** or ********************* and they aren't getting a response. Wow the lies just never end with Lennar. Please let the record show that Lennar is now retaliating for this complaint and refusing to fix anything that was sent to them in worry requests dating back to February 2020. Retaliation is illegal. Not keeping to a housing contact is illegal. They are a very dishonest company. Lennar please produce these phantom emails that haven't been responded too. Please include dates and times. When you can not do so I hope you will stop the dishonesty and proceed with the work requests.

  Customer response

  12/21/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please review your response from 10/8. It is listed here on record.
  
  Lennar still has yet to make any effort to repair any work requests dating back to February 2020 this is now 10 months of waiting for repairs.
  
  

  Customer response

  12/22/2021

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is a lie. I have emails from Lennar purchase office, from Lennar Mortgage, Lennar referrals, Lennar from putting in the work requests dating back to September 2020 and they all had the correct email. So I lied and stated that after I put on the maintenance request and received a confirmation email to the correct email somehow it was changed to a completely different email even though my email has been on file with Lennar since September 2020. Lennar is a dishonest lying company. I have emails to back this up. Instead of admitting fault on your own behalf you made up some lie about having the wrong email. Please check all correspondence since September 2020 and they all have the correct email. Please check all work request they all have the correct email. All this is distracting from the point that you have not addressed any maintenance request since February 2021.

  Business response

  12/22/2021

  Additionally, our Director of ************* will follow up with them after the Holiday to check on the status on their end and will communicate with you directly on the approved email address.

  Business response

  12/22/2021

  I'm sorry I may not have been clear. After the comment on 10/8 and your confirmation of us having the incorrect email, we updated the contact information to reflect the correct email address. All our ************** from that day have your correct contact information to contact you.

  Business response

  07/12/2022

  I've followed up with our division management team to see where the situation lays with them.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have entered 3 warranty claims to get an cable/internet outlet fixed in my new home. I moved in the home on July 14 and am very disturbed that in 2 months of moving in, Lennar is incapable of making a simple fix. The painter came out and said the outlet is an electrical problem. I never heard anything back, so I entered another warranty claim and an electrician came out and said its a drywall fix. So I entered another claim and someone was supposed to come on Sept. 10 and never showed. I followed up with the customer care representative, who is super unresponsive. He says he'll get back to me the same day and never does. I also entered a separate warranty claim for an unusual sound in one of the bedroom ceilings, I took videos of the sound which I sent to two separate Lennar care reps, spoke to their virtual call center rep, and have not had anyone follow up to come out and check on the claim.

  Business response

  10/20/2021

  Business Response /* (1000, 9, 2021/10/07) */ Lennar strives to provide excellent customer care to all our homeowners. Unfortunately, items are sometimes misdiagnosed which causes delays in repairs being completed. Mrs. *****'s case is such that not only was it misdiagnosed twice, but the notes provided to the Customer Care Representative were also incorrect. Lennar promptly responded to this inquiry and was able to properly inspect and reassess the item. The item was not only diagnosed but was completed within 1 day of the inspection. The additional request regarding the noise is already an existing case, and with the video information provided by the homeowner can now be properly accessed. It has been scheduled for repair. Homeowner is grateful for the response and is happy with the course of action. Consumer Response /* (2000, 11, 2021/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Repairs made

• Initial Complaint

  09/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lennar is currently building my family a house in the Plum Creek North subdivision in ****, Tx. The wood they are using is rotted and moldy. We have tried to talk to them about it and they have not done anything. We have many pictures of needed. There are also some structural concerns.

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I've opened a Corporate Case for you and notified upper management to review and make contact with you on your concern.

• Initial Complaint

  09/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB approximately in November 25th , 2020 my wife and I purchased a Pre - Contruction Unit or home located at XXXXX SW *** ave , Honestead ,Fl XXXXX .As a first thing, this house is not similar to the Model house that Lennar showed us at the beginning . This house has had the following problems in different ocasiones from day first until today , bathroom clogged, outside sewer pipes clogged causing flooding inside the house damaging a wood garage door , smoke detector going off several times , second plant univen or bumpy, slopped yard with a dramatic incline level , ( Lennar never Diclosed or informed us about it ) Defective Screen and Sliding Door with the lock , part of the yard has sunk and it is not the first time due to a construction work that they did after the house was built with a bulldozer ( Lennar never communicate that they will do this type of job in our property via Email or Mail ) Customer service is ineffective . How this house passed the Indpection?.

  Business response

  09/23/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I'm sorry to hear you're experiencing issues in your home. I've opened a Corporate Case for you and notified upper management to review and make contact. Consumer Response /* (3000, 8, 2021/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the Lennar request. Good morning Mr. *********, I have received the case for concerns with your home and would like to set up a call to discuss with you how we can assist in finding resolution. Please advise when you are available today or tomorrow to do so. I have copied Kevin Vargas to be part of the call as well. Looking forward to hearing from you. Best regards, ******* ****** Lennar Customer Care Area Manager XXX-XXX-XXXX This is my answer . Good afternoon Mrs. ****** I believe we spoke a few months ago in the parking lot in front of several customer service agents from Lennar, where you Ms. Brown told me you plead the 5th amendment and It did not seem that you guys were interested in solving the problem. When I explained the situation if you really had the interest in helping, nothing would have been escalated to this point. Now you would like to have a three way phone call where you, Mr. Kevin Vargas, and myself will be present; With all due respect I do not need to keep wasting my time. No one can try to convince me of or make me understand the multiplicity of errors that Lennar has made in our house. All problems I need to solve are expressed on the tickets, and with sufficient photo evidence of which you & Mr Kevin Vargas have access to. But if you would like to talk you may call I am available to talk right now and I have others who will be paying attention to the conversation. But i do not agree at any point for this or any call to be recorded. Best Regards O.********* Business Response /* (4000, 10, 2021/09/23) */ Thank you for meeting with our team to discuss moving forward with having items completed. We look forward to providing you with a resolution. Consumer Response /* (2000, 12, 2021/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) But until today 09/23/2021 @ 12:28 pm , they fixed only an small detail in the kitchen . So everything that you see there for now is words only . I need to resolve my situation my warranty expire in November 2021 .

• Initial Complaint

  09/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The ceiling stated leaking on Aug 21 after a big rain. I reported to the builder. Next day, they came fixed it. But after another big rain on September 1, more leaking inside and mor damage too. Then I reported to the builder. They said they would come to fix it soon. No one came. No one contact led me. More rains, more leaking keep happening. I have to send them more videos and pictures. No response. Today is Friday again, no one came out to contact me for our problems. This is a brand new house! The house just closed on Aug 16! Unbelievable! Bad quality and bad service!

  Business response

  10/13/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I'm sorry to learn you're experiencing a leak that hasn't been resolved. I've opened a Corporate Case for you and notified upper management to review and make contact. Consumer Response /* (3000, 7, 2021/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until today 9/16, the house leaking is still happening! Whenever it is rain outside, the inside is leaking! The contractor came once this week, opened the ceiling inside, repaired outside. Then the leaking is not stopped. They said they will come again. But no one came as what they said they would. The tenants has to use big container to collect the water inside the house! It is Friday again, then weekends. The rain starts now and will keeping raining for tomorrow whole day! Can you image how hard it is for the people who lives in a brand new house! Business Response /* (4000, 9, 2021/09/21) */ At Lennar, homeowners are our top priority. Unfortunately, when incidents occur, it may take a few attempts to diagnose an issue and resolve. The current BBB complaint was filed by the Realtor, not the homeowner. Customer Care has not received a call from the actual homeowners, but we continue to attempt to establish contact. Lennar is committed to resolving the issue as quickly as possible.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***********PLEASE CANCEL case number is XXXXXXXX. The wrong business was selected. Thanks****************** Hello, I purchased a new home from the Lennar corporation at the end of March 2021. They have been pretty good at fixing most of my concerns. Yet, there is one primary concern they have yet met. I complained about the standing water during the purchasing process in March 2021. I called the warranty department on or about May of 2021 and placed concern about the standing water, and at that time, they sent out a contractor that did not address the issue altogether. I still today have standing water just outside of my living room window. My house is built on Lake Conroe, so there are a lot of Mosquitoes out here. I do not want me or my guess to catch anything from a Mosquitoes bite. In July, I wrote a letter to Mr. ****** ****** (see attatchment), Lennar's Executive Chairman in Miami, FL. I have not heard from him or anyone in the Lennar chain of command.

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I'm sorry to hear promised items haven't been completed. I've opened a Corporate Case for you and notified upper management to review and make contact.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My closing date has been changed 3 times since I purchased a new home in Pahrump, NV back in March. I've received absolutely zero communication from the selling agent aside from wildly inappropriate videos sent to me in June. I spent months tracking down the construction manager to get any information at all. We reached out on 8/25/21 to find out if the latest closing date was still accurate and got a confirmation that we would be closing 9/20/21. Today, 13 days from closing the date it was changed again. We have already provided a written 30 day notice to vacate our current home. As of 9/25/21 myself, my husband, our 2 year old and 2 pets will be officially homeless with no family anywhere in the state. How can you old give 13 days notice when changing the closing date? To make things worse neighbors homes of the same model that have been behind us in development have now surpassed us. I do not understand these latest delays.

  Business response

  10/25/2021

  Business Response /* (1000, 10, 2021/10/14) */ Thank you for taking the time to contact us with your feedback. I'm sorry to hear of the closing delay you experienced, but I'm happy to see you were able to close on your home on 9/30. I opened Corporate Case XXXXXXXX for you and notified upper management to review your experience and contact you.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We moved into ** Cartwheel upon purchase with a mutual understanding with your company that there are certain fixes that need to be addressed. To that end, my family and I have, to the extent possible, complied with the timings for the fixes set by your company. However, with the pandemic hitting in April of 2020, it seems as though our timings for additional fixes could not match up. Subsequently in May, we were told by your company that all activities are halted due to the pandemic. As the pandemic continued to worsen, we had to move back to Taiwan in May of 2020. During this year, we tried many attempts to continue the fixes as they are integral to our home being functional. Examples of such fixes that Lennar promised at close include the AC system being installed incorrectly, paints/redos not being completed, the Amazon smart home not being set up. However, now the response we received from your company that we are over the 1 year warranty and are no longer serviceable. Please help

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I'm sorry to hear promised items haven't been completed. I've opened a Corporate Case for you and notified upper management to review and make contact.

• Initial Complaint

  09/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello I bought a house from Lennar 2 years ago. I submitted repairs that are requires to be fixed. They came for repair on a new construction house for more than 100 times. most of them were not fixed. and the one they fixed needed to be fixed again and again. Several things they supposed to fix and they refused to fix it even it was completely under warranty. Every time I asked them to come and fix something and they deny it or no shew they sent me an electronic document to sign and I did sign on the note they are going to fix what I asked them to fix. I found out it's like a scam. they considered the repair is done and it wasn't don. I then stopped to sign the document and each time I asked for a repair they do not do it. the following is the repair they supposed to complete and they haven't: 1. missing electronic devices for ***** which they supposed to leave it in the box in laundry room (missing) 2. the south brick wall wasn't completed. I asked then how long is it: no answer/mor

  Business response

  10/20/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us. I'm sorry to hear your items haven't been properly addressed and resolved I've opened a Corporate Case for you and notified upper management to review and make contact. Consumer Response /* (3000, 7, 2021/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) simply they need to deliver what it supposed to be included: we paid them the money and their builder seem to stole the Alexa Tech Equipment. They pain t a 2800+ foot square house by brushed 3 days before we moved in. there were 15-20 painter in the house painting which messed up the carpet and the ceramic floor. they installed a kitchen island visibly slanted. too many intentional errors. They promised to deliver tech equipment and I a still waiting 8 weeks and still not here and they said it takes two weeks. They need to finish the outside south fence. the tub upstairs is a manufacture defect: the water accomulate in one spot and stain that spot. They tried to batch it and it cracked and stains again and more and more... Each time I send them a repair order they send me an electronic document and close the case??? Thank you for any help you may do for us Business Response /* (4000, 9, 2021/09/22) */ We've provided our response in the attached letter. Consumer Response /* (4200, 11, 2021/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The devices for alexa supposed to be installed in the house before we moved in. there were no devices installed. I did receive the the devices, now Lennar needs to send someone to install them, then, I will call the Amazone to activate the program. This is the builders and the inspectors responsibilities to keep and install the devices because we paid hundreds of thousands of dollars for the house and Lennar said "everything is included". now they need to send someone to complete the job that was not completed to begin with. the picture are included of the lousy packaging of the devices they mailed to us. some of the boxes are damaged and open and poorly packaged. the second thing is the wall: the gate has nothing to do with the wall: the brick wall supposed to be extended so we can have some privacy between us and the neighbor. Again it was lack of competency from the builder who didn't finish the job. He was the builder not me; I paid for complete work but the work wasn't completed. the third is also painting the house 3 days before we moved in with grey and the outside the house with tan color. the two do not match. The house should be painted with grey from outside. we told the builder but he wasn't in the mood to listen. We definitely appreciate if the come and paint the outside of the house with grey. the third thing was the master bedroom bath tub; was installed and had a manufacture defect which the water accumulate in an area that causes stain; they came batched it and it's cracking two month ago. the next problem is the sidewalk in front of the house is dented from your bulldozers and left it without fixing it. all and more were reported whether were in writing or by calling or telling the site supervisors. again they came to the house more than 100 times to fix a lot of thing. the house wasn't even clean when we moved in; it was a dirty new construction and paint spots due to the lack of care and incompetency. Sorry but it was true. Lennar can consult with the 3 site supervisors: *****1; *****2; and ***: they know what was happening; it was a mess!!! Thank you there is no upload to submit the Alexa package pictures Business Response /* (4000, 14, 2021/10/08) */ Attached is our response for the concerns the homeowner brings up. Consumer Response /* (4200, 16, 2021/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have received the Alexa equipment but no one came to install them so we can call the company to activate Alexa. I don't know how to install the equipment. They are in their box waiting for Lennar to install them The Bath tub: they said they are coming on 10/21/21 to inspect it!!! we will see. The wall extension is supposed to be completed as everybody else (not complete). Thank you

• Initial Complaint

  09/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Signed contract in March, then Lennar delayed closing by two months. Finally, the week before closing, the salesperson surprised us with an HOA addendum. Would not have signed contract, if we had known about the addendum. Final kicker is that Lennar would not refund us the earnest deposit money, because it was our decision to cancel. We sent letter to ask for the $2000 earnest deposit, stating that the reason we cancelled was due to the HOA disclosure. No appeal process, no answer from sales manager. Very unethical business practice.

  Business response

  10/20/2021

  Business Response /* (1000, 5, 2021/09/13) */ Thank you for taking the time to contact us with your refund request. I've opened a Corporate Case for you and notified upper management to review and make contact. Consumer Response /* (3000, 7, 2021/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response states they have initiate a Corporate case. No resolution is specified. Business Response /* (4000, 9, 2021/09/21) */ We retained the Earnest Money in accordance with the terms and conditions of the purchase agreement. I understand you initially wanted to use this as an investment property but unfortunately we were not moving forward with investment purchases at that time. Later you stated you would live in the home part-time. There are HOA restrictions in the community and are sorry you do not want to move forward with the purchase knowing this. We feel were were honest with you from the beginning and provided you with information about the HOA in accordance with this not being an investment property. There is nothing we can do at this time and are sorry you feel we weren't honest with you. Consumer Response /* (4200, 11, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable. HOA restrictions were not furnished by salesperson until a week before closing. I have documentation/email to prove it. If it had been disclosed before contract signing, we would not have signed.

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