ComplaintsforGreenview Hotel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a 2-night reservation at this property. We walked in to the unit smelling of sewer gases and excrement, high ammonia levels. We called customer service line (no representative on site) After 45 mins a gentleman showed up with ******* and acknowledged the unit was rancid but unfortunately nothing could be down to fix the faulty P-Trap. No other unit was available for a switch. The windows in the unit are screwed shut so we couldn't even open them for some fresh air. We were out for the day on the 2nd day and upon our return the smell was even worse than the previous day. It was difficult to breathe and couldn't spend much time in the bathroom with the pungent gases emanating. I booked through Orbitz and they could not reach the property after numerous attempts for a refund/compensation. GREENVIEW is refusing to speak with them to verify their representative (****) entered in the system compensation was required. Instead, they only want to communicate with me to offer me a meager $70 credit.Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked a hotel through Expedia for a trip I thought I was going to take . This hotel was supposed to be booked for 3/22-3/24 . The event I was booking this hotel for was canceled and I attempted to cancel this hotel almost immediately and they did not let me cancel it . We decided that we were going to use the hotel since they wouldnt let us cancel since there was another event we were going to attend the same weekend. We drove to the hotel on Friday after work just to find out the booking days were for 3/29-3/31. Upon arrival we tried to talk to the people in charge of the hotel and they basically said theres nothing they can do. They didnt change the date even thought it was over a week in advance since the booking date was incorrect or provide any credits they just left us hanging and we had no place to stay for 3/22.They advised us to call Expedia and through working with them they also did not help. They said we could cancel but we wouldnt get our money back. We cant afford to cancel something and not get our moneys worth so that is why I issued this because it was not only the wrong date but we had to pay for another hotel last minute which was even more expensive as we had no where to stay for our event. Given the circumstances the hotel or Expedia could have aided us and made us not have to go through this process but ultimately this was the best option for us .Customer response
04/16/2024
This was my search history as well on the Expedia app that shows I was looking for the dates ***** not the dates that ended up being bookedInitial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a room reservation (#*********) with Greenview Hotel in January for two nights (August 17 and 18), especially choosing the room at a higher rate for it to be cancellable for a full refund; and they charged me a deposit of USD****** (room rate for first night) . Two weeks ago, I submitted a request for cancellation asking for a full refund of USD ******. However, the hotel responded back to cancel my reservation but declined my request for the refund and offered a credit of USD ****** for me to use in 2023. The credit is not acceptable to me as I will not be able to use the credit. I emailed them back asking them to honor their cancellation policy but they did not respond further. I am filing this complaint to request for a full refund of USD ****** back to my credit card.Customer response
06/12/2023
Yes, I have a reservation confirmation email from Greenview showing that the reservation is cancellable without penalty if the reservation is cancelled 72 hours prior to arrival.Customer response
06/13/2023
Please see attached reservation confirmation email with Cancellation Policy.
Thanks
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.