Business ProfileforLa Francia Joyeria

On March 11th 2021, I purchase a gold bracelet 14kt (Bracelet Cartier Style - SKU: I-*****, Order #**) at the online store for USD $845.30 (tax included).Unfortunately, after a few occasions of use, the bracelet got totally bent, which tells me either is not real gold or the way it was made lacks a minimum standard of quality.On November 7th I sent an email to ********************************** including pictures of the piece, and the answer was: "at the time of making the purchase we let the client know all the specifications of the piece. It is a 14kt gold piece inflated inside and for special use only. As a solution we could buy it and help you with another piece, and it would be at the price of scrap gold".On November 8th I expressed my unconformity with this solution and requested more details about the specifications mentioned as I never saw any specification on the online store nor in the invoice. I sent another follow-up email with the same request on November 9th, I haven't received any answer at the moment to send this communication. On November 17th I received an email from the store explaining the return policy, I replied explaining that my problem was not the return policy but the fact that I made a purchase in the online store with assuming a quality based on the information available on the site. However they gave me some advice after my purchase like "it is only for occasional usage" or that the bracelet is "inflated" therefore can be easily bent should be specified in the store. The lack of specifications of the product in the online store unfortunately misled me on the purchase of this product.I explained to the store that if they have all the specifications of the product in the online store they gave me only when I claimed the low quality, probably I wouldn't buy the product or choose another piece in their store.The lack of details about the features of the products in their online store is misleading buyers about the quality or usage guidance.