54 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Alex R
1 star07/12/2024
Their return policy is terrible. I initiated a return within the stated time due to the bracelet being too small and they took over a week to get back to me. At that point, The window of return had closed and they told me I would not be refunded. Very unhappy.
The GLD Shop Response
07/16/2024
Hello,
Thank you for sharing your feedback. Customer satisfaction is our top priority, and we are sorry to hear that you are unhappy with our return policy.
After reviewing our records, we see that we responded to your return request promptly. However, we understand there may have been some confusion or miscommunication regarding the timing. Rest assured, we will investigate this further.
In the meantime, we will be following up with you directly via email to discuss this matter in more detail and to offer a resolution.
Kind regards,
Review from Katlin A
1 star07/01/2024
SHOP ELSEWHERE. I purchased a necklace for my son on June 8 for his birthday on the 29th. It shipped on the 10th and took it about a week to arrive. I gave it to him on the 29th and the links are very poor quality-they dont stay flat, they constantly can twist hes just wearing it walking around. Thats not how it should be. I emailed today(7/1) inquiring about a replacement/refund and I was told that I was already out of the refund window-14 days upon receipt, although they cant guarantee exactly when I received it now can they lol? Good luck to current customers.The GLD Shop Response
07/05/2024
Hello,
Thank you for sharing your feedback. We always aim to provide high-quality products, and Im sorry we did not achieve that in this instance.
We regret to hear that the necklace links are not performing as expected. Our quality control team will investigate this matter to ensure it does not happen again. Regarding our refund policy, we understand your frustration. While our policy allows refunds within 14 days of receipt, we want to ensure our customers are satisfied with their purchases.
To resolve this issue, I have reached out to you directly via email. Please check your inbox for a message from me to discuss the next steps and ensure we make this right for you. I appreciate your patience and the opportunity to address your concerns.
Review from Robin V
1 star06/25/2024
Purchased a chain on March 28. Delivered 4/6. Broke two weeks later. Local jeweler tried to fix it but says its poor quality and not fixable. Filed warranty claim. Item arrived back at GLD on 5/28. It is now 6/25- STILL no update on my new item. I have chatted with the customer service 3 times. They only tell me they have thousands of returns (sign of a bigger problem) and I just have to wait. Today I was told they will contact the returns ***** which shockingly- they havent even done yet. I requested a refund and was told I ordered too long ago. Seriously???? If this was an urgent matter- maybe you should process these things faster? A month should be plenty of time. This warranty is a scam.The GLD Shop Response
06/29/2024
Hello,
Thank you for bringing this to our attention. We deeply apologize for the delay and the inconvenience you've faced with your warranty replacement. Your experience is not reflective of the standards we strive to uphold.
We understand how frustrating it must be to wait for so long, and we regret that our communication and service have fallen short. Please know that your concerns are being taken very seriously.
We are escalating your case to ensure it is reviewed immediately. You can expect a follow-up from us via email within the next 24 hours with an update and a resolution.
Thank you for your patience and understanding.
Review from Shauna A
1 star06/05/2024
Terrible customer service. I placed an order the beginning of March. 1 months later my order was shipped to a totally different place. I reached out to support and did not get an answer as to why this happened. A new order was shipped in April and order was set to arrive a week ago. Nothing has arrived yet and ***** tracking does not show new date. Reached out to support again and no answers given. Only automated "template" emails sent to me.The GLD Shop Response
06/06/2024
Hello,
**** you for reaching out and sharing your experience with us. We're so sorry for the issues you've encountered with your recent order and for any frustration this has caused.
It is disheartening to hear that your order was initially shipped to the wrong location and that the replacement order has not yet arrived. I understand how frustrating this must be.
It appears that there have been delays and complications with the carrier which have unfortunately led to your package being delayed and lost in transit. We are deeply sorry for this inconvenience and for the automated responses you received, which did not address your concerns adequately.
Please rest assured that we take this matter very seriously. We will follow up on your case to ensure it is resolved as soon as possible.
Review from April M
1 star05/29/2024
The sent jewelry that looks NOTHING like the pictures on the site !! It's beyond fake costume jewelry. My husband bought me a necklace and a ring that I wouldn't be caught dead in. I felt terrible because he had the best of intentions and this SCAM COMPANY definitely SCAMMED himReview from sandie L
1 star05/06/2024
Scam alert. they state to have a lifetime warranty... more like 14 day warranty. The chain we purchased broke within 6 months. They have charged me 30$ to return and asking 30$ to send new one. basically I paid 68$ for chain. Should have never as for a return and purchase new. Would have been the same cost.Review from Moni C
1 star05/02/2024
I ordered bracelets for a gift and paid for expedited shipping. The bracelets were suppose to arrive in 2 day but took a week instead. I wasnt able to gift the bracelets due to its late arrival so I returned them. Its been almost 3 weeks and I still havent gotten my refund. The return label shows it was successfully sent back. When I reached customer support they say theyd reach out to the returns department. They owe me over $200. Ill never buy from this company againThe GLD Shop Response
05/04/2024
Hello,
Please accept our deepest apologies for any inconvenience and disappointment this situation has caused you. We understand how frustrating it can be to not receive the products on time, especially when they were intended as a gift.
We are currently investigating the delay in processing your refund. Rest assured, we will prioritize resolving this issue promptly to ensure you receive your reimbursement without further delay.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter.
Review from Vernon G
1 star04/15/2024
Jewelry is cheap and not real for the price you pay for it. I ordered 2 chains that were identical, one for me and one for my son, I only received 1. So after contacting them, now I gotta send millions of pics of the product, and file a claim with them against the carrier. Man just give me my **** chain.Review from Rosalie D
1 star03/30/2024
Since my post, the a "supervisor" reached out and has been responding with updates, however today, March 30 2024 they sent me ANOTHER #1 PENDANT. You can't make this up. They have now sent me the wrong pendant three times, and again they are reassuring my order is being taken care of. I don't understand what they difficulty is about sending me the #** pendant I ordered and PAID FOR. Ridiculous. Original post from Feb 21, 2024. We have ordered from The GLD Shop a few times now, and recently they messed up on my order and sent me the incorrect item. Initial order was placed in November for a #** and #** necklace pendant. Within receiving the confirmation, I made a correction and stated we wanted to change the #** to #1 pendant, and keeping the #** pendant. When the product was delivered, I received two #1 pendants. No #**. They ask me to return one of the #1 pendants, and they will ship me back out the #*** pendant I initially ordered. Two months later, we receive another delivery and it was another two #1 pendants. You can't make this stuff up. Their customer service is horrible, you never know who you're talking to. You can't get a straight answer from anyone. No one seems to know what your issue is. It's like talking to a child over and over again trying to get your point across. All I want is the product I ordered the #*** pendant. All is ok when there are no issues, but they can't seem to communicate or resolve an issue because they have 50 different people responding to your concern. Every time you email their support, its not the same person. I've talked to about 9 different people and not one have resolved my issueReview from Joshua D
5 stars03/23/2024
I’ve ordered at least 3 or 4 times from this site and I haven’t had any problems at all……………..it’s surprising to see all these complaints, but I will say kinda makes me nervous to order again. Other than that i’ve been super happy with their products, ordered a Cleveland Cavalier and Ohio State Pendant along with some tennis rope chains and i’ve been super happy so far.
Customer Review Rating
Average of 54 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.