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ComplaintsforLa Toscana Imports, LLC
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2020, I picked this company for multiple remodeling projects in my home. My experience with them was horrible in terms of the contractors being on time for installation. My countertop comes with a 15 year warranty. Since January 2021, I have been adamantly contacting them to come replace the countertop since in less than a year, the quartz was already having issues. I have continually reached out to get my issue resolved. Everytime I go to the office, they tell me they'll be coming soon and it's been years and I have no resolution for my issue. No customer should have to spend years begging to get a warranty fulfilled on a product that they paid for.Business response
04/17/2024
Hello, good afternoon, we apologize for the late response. We communicated directly with our client and unfortunately we have not been able to do the work since we are waiting for a permit from the building and condominium where the work was carried out to be able to repair what happened. In less than two weeks the work should be done and repaired. Thank you so much!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.