ComplaintsforJumpspeak
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for the "100 day Risk Free" trial. At check out it offer additional services that you can opt into for free for 7 days then you are charged for each. Those services were Premium AI and 15 Hours (Daily 30-Min Lessons). On the 6th day, I emailed them that I would like to cancel the additional services (It is supposed to be done before the 7 days as to not get charged). There is no response from them AT ALL. Their CUSTOMER SERVICE IS NON EXISTENT. IF YOU EMAIL YOU GET AN AUTOMATED RESPONSE AND NO ONE ACTUALLY ANSWERS YOU. I am now trying to get my money back for all 3 charges. Their "100 day Risk free Trial" is a SCAM! DO NOT EVER GIVE THEM YOUR INFO AND DO NOT USE THIS APP/COMPANYBusiness response
07/31/2024
Hi *******,
We apologize for the inconvenience this has caused.
Our team does our best to process the refunds for you in the order we have received the request.
I have gone ahead and processed the full refund for you (see attachment), and you should be getting the funds back within 5 business days.
Thank you!
Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
07/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid for a subscription on Jumpspeak with the understanding that I could have the full amount refunded if I didn't like the app. Have made several attempts to contact the company with the request for a full refund, but I get no response. None. Tho, they do fill my inbox up with spam.Customer response
08/05/2024
The company contacted me and told me how to cancel, and that I have 100 days to cancel. The billing summary shows my plan to be an annual subscription for $95, which I cancelled. But, I paid them $249 with my Amex CC (which I can prove) for a Life-time subscription. That doesn't show up on my billing summary. And tho I cancelled the annual subscription, it now states that my subscription lasts until July of 2025...I'm not sure what kind of a scam they're running here, but since I paid I've seen many complaints of people cancelling and not getting their money back. Please research. Thanks. *************************Business response
08/08/2024
Hi there, we have already processed the refund for you.
Please wait 5-10 business days for these funds to arrive back to your bank.
Thank you!Customer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for the jumpspeak app after seeing it on Instagram. I was interested to try the ** chat feature. I paid $69 on June 28, 2024 for a one year subscription. After going through the sign up, I learned that the ** feature was an additional monthly charge. I decided to cancel my subscription the same day, as it seemed like some deception was going on, and the extra expense wasnt worth it. I emailed the company several times and have not yet received a non-automated response. I would like a full refund as Im still within the advertised 100 days to cancel and be refunded.Business response
08/08/2024
Hi there, this payment has already been fully refunded and we've cancelled your subscription.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 30th I signed up for a free 7 day trial with Jumpspeak.I paid $69 for a 3 month trial. Then I was charged $295 for tutoring. I looked up the transaction which was very confusing . I wrote and asked for a refund. I also forwarded the 100 day refund policy. They say the have canceled my subscription but cannot refund the $295! And I dont want to be charged another $69. This all feels like a scam. I found them on Instagram. I would like a refund. This is such a waste of my time and money.Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Jumpspeak order ID: ******** I signed up for Jumpspeaks unlimited year services and 15 hour tutoring on 4/6/24. I was charged for the unlimited year services with 75% off ($59) on 4/6/24 and their 15 hour tutoring ($295) on 4/14/24. On 4/20/24, I contacted their customer service (which is very confusing to do as the website is not straight forward) and asked them to cancel both of my services and issue a full refund, as it was well within the 100 days refund policy that was prominently displayed on their website. They agreed to cancel my services and refund me the $59, but said that the $295 was not eligible for refund. I told them that their response made no sense, as it does not explicitly say anywhere on the website that the live tutoring is not refundable. The services are largely combined and the broad statements of it being a risk free trial for 100 days are everywhere. They have since not responded. These practices are fraudulent, and I would like my money back asap (seeking the $295 to be refunded). Attaching screenshots.Initial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction - Nov. 25, 2023 Amount paid - 3 charges $47, $59, and $295 Business provided - language app and language lessons nature of dispute - confusing charges/charged improperly. Why did I have 2 separate charges of $47 and $59 for the same app that was supposed to be 85% percent off (or something like that. I can't remember exactly). When you sign up for the offer they trick you into signing up for language lessons that are free at first but then become ****************************************************************************************** When I finally saw what the lessons were going to entail I decided to cancel. Again, it was a bunch of hoops to jump through. Ultimately, I was still charged and told the charges cannot reversed. I never set up any lessons and never used any, so what was I being charged for? Absolutely nothing. If you contact a language teacher, but never set a schedule, they don't charge you because their time wasn't being wasted. They aren't going to just guess when you'll show up and charge you for that. So, 295 down the drain with nothing to show for it. I also heard that the teachers used aren't certified or aren't teachers. This is from someone claiming to be a former teacher from the service. Don't know if that's true or not, but just adds to the scammy nature of this. What a horrible way to do business. I will keep spreading bad reviews and encourage everyone else to do the same. They can't just steal my money like this! It's a shame, because I really like their app and think it could be very revolutionary. However, they sully the good tech with their shady business practices.btw, they did refund $47, but that's a far cry from what I was charged.Business response
01/02/2024
Hi ****!
We apologize for the confusion and inconvenience this has caused you during your purchase experience.
We do our best to communicate as much as we can on the products we offer to our customers, but we understand we can always improve.
Allow me to explain further about the charges.
The $59 charge was for the 12-Month Jumpspeak Premium subscription that you signed up for. From my understanding of your message, you were aware of this charge.After the purchase, you also agreed to sign up for a 7-Day Free Trial of our Live 1-on-1 Tutoring subscription. I've attached the screenshot above to show you the terms and subscription agreement that we shared on the page to refresh your memory.
Lastly, the $47 charge was the additional 12-Month subscription that we offer to our customers for an additional discount.
I hope this clarifies a bit more about what the charges were when you joined us.
More importantly, it seems like you were looking for a full refund on the charges which we would be more than happy to comply with.
Attached is a screenshot that shows we have fully refunded your charges, and canceled any recurring subscription in the future.
Thanks, and happy new years!Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Jumpspeak advertises a 100 day free trial or your money back. On November 26, 2023 I tried this money back guarantee and gave them $59.00.I found I did not **** or find useful the Jumpspeak app. On December 11th, 2023 I canceled my subscription and filled out their documentation. It stated a person would reach out to me. This has not happened nor has my money been refunded. They are liars and stole my money.Business response
12/20/2023
Hi BBB,
Thank you for reaching out in regards to our customer ******** (*****************************).As you'll see from our attachments, we responded within 8 hours from the customer's initial contact with us.
We also processed the full refund and cancelation for the customer, with their acknowledgement on December 17th to comply with our advertised guarantee of 100 days.
We hope this clears up any issues the customer initiated, and we appreciate your support.
Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
8 total complaints in the last 3 years.
8 complaints closed in the last 12 months.