Business ProfileforNaftali Inc.

My luggage arrived broken. When I tried to return it, Maite ** a representative of the horrible company, NAFTALI, **** sent me a copy of the warranty and told me that not only would I not get my money back, but they would only replace my luggage with previously returned, but supposedly unused pieces from the return center, and they would not be in their original packaging. Did I mention I would have to pay the shipping? Do not buy this poorly made luggage. It is beautiful, but was broken before I even had a chance to use it. BUYER BEWARE OF NAFTALI, **** My luggage was broken upon arrival, and it has been in my possession for less than 2 weeks. It was delivered to my house March 9, 2023, I contacted the company immediately to no avail. If you look at the review below, they had problems with this cheap luggage too. The owner stated that because it had been over 75 days that customer was not entitled to a refund, well, mine has been less than two weeks. The suitcases arrived at my house and I packed them up and put them in my car. I had no need to use the telescoping handles, as I was just going to the airport. When I got to the airport and tried to put the handles up, they were stuck in the down position, with the button stuck in the pressed position. The luggage was damaged before I got on the plane, upon arrival. I found the return policy on the website. I just want my money back!